Workplace Management & Solutions Practitioner at Central Business Solutions, Inc Irving, TX

kozmetickesluzby.vecnakraska.sk - Jobboard; Irving (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

Kozmetickesluzby.vecnakraska.sk - Jobboard is looking for a leader in Desktop Management. The role involves managing a team that provides support for desktop management and collaboration tools, ensuring high client satisfaction and efficient operations.

The ideal candidate will have proven experience in desktop management, strong technical proficiency in tools such as Intune and SCCM, and excellent leadership skills. Join us to enhance our client relationships and streamline operations.

Qualifications

• Proven experience in desktop management, messaging, and collaboration tools.
• Strong technical proficiency in Intune, SCCM, MS365, VDI, Citrix, JAMF, Azure Virtual Desktop.

Responsibilities

• Lead and manage a team providing Desktop Management support.
• Oversee Messaging and Collaboration tools and their integration.
• Manage Customer Endpoint Experience and virtual desktop solutions.
• Implement and automate processes using Microsoft tools.
• Provide support for MS 365 and endpoint policy management.
• Ensure efficient mail routing and conference room management.
• Maintain advanced knowledge of desktop management technologies.
• Develop and enforce policies for communication tools.
• Act as the primary point of contact for clients.
• Build and maintain strong client relationships.

Skills

Desktop Management

Image Management

Patch Management

Software Distribution

Application Packaging

Virtual Desktops Support

Microsoft Intune

SCCM

MS 365

Virtual Desktop Infrastructure (VDI)

Citrix

JAMF

Azure Virtual Desktop

Leadership

Problem-solving

Job description

Key Responsibilities

• Lead and manage a team providing Desktop Management support, including Image Management, Patch Management, Software Distribution, Application Packaging, and Virtual Desktops support.
• Oversee Messaging and Collaboration tools, including Intune, MS Teams Hub, and integration with Hub.
• Manage Customer Endpoint Experience, VDI, Azure Desktop, Citrix, Desktop Imaging and Packaging, JAMF Apple Management, and Azure Virtual Desktop.
• Implement and automate processes using Microsoft Intune, SCCM, and Microsoft Deployment tools.
• Provide support for MS 365, Remote Technology Support, security patches, vulnerability remediation management, and endpoint policy management.
• Ensure efficient mail routing, conference room calendar management scheduling.
• Maintain advanced knowledge of desktop management, standardization processes, and technologies.
• Develop and enforce policies related to the use of communication and collaboration tools; provide training and support to employees on these tools; collaborate with other departments to ensure seamless integration.
• Act as the primary point of contact for clients, ensuring their needs are met and addressing any concerns or issues promptly.
• Build and maintain strong client relationships to ensure satisfaction and retention.
• Qualifications: Proven experience in desktop management, messaging, and collaboration tools.
• Strong technical proficiency in Intune, SCCM, MS365, VDI, Citrix, JAMF, Azure Virtual Desktop, and other related technologies.
• Excellent leadership and team management skills; strong problem‑solving and troubleshooting abilities.