Workplace Management Program Manager

Jones Lang LaSalle Incorporated; Chicago (IL); Remote; USD 138,000 - 174,000; Full time

Job summary

A leading company in real estate is seeking a Workplace Management Program Manager to support program strategy and operational oversight. The role involves managing vendor performance, ensuring compliance, and leading a team. Ideal candidates will have a strong background in facilities management, excellent organizational skills, and the ability to drive efficiency across various workplace programs. This position offers a competitive salary and a comprehensive benefits package.

Benefits

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

Qualifications

• 7+ years of industry experience in Facilities Management or Operations.
• Strong working knowledge of the Corrigo Work Order System.
• PMP or IFMA certification is a plus.

Responsibilities

• Support program strategy, scope, goals, and deliverables.
• Oversee WM service operations and develop scalable processes.
• Ensure compliance with local, state, and federal laws.

Skills

Organizational Skills

Management Skills

Communication Skills

Financial Acumen

Education

Bachelor's degree in Facilities Management

Bachelor's degree in Business Administration

Tools

Corrigo Work Order System

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Workplace Management Program Manager page is loaded

Workplace Management Program Manager

Apply remote type Remote locations Chicago, IL time type Full time posted on Posted 2 Days Ago job requisition id REQ428848

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Key Responsibilities:

Program Management:

• Support program strategy, scope, goals, and deliverables that drive account objectives in collaboration with senior leaders, team members, and onsite operations.

• Oversee WM service operations, develop and implement scalable processes to support various workplace programs.

• Create and support adoption of KPIs to assess performance, operational effectiveness, and ROI of strategic projects.

• Promote and enable the import and export of best practices to and from JLL, and link the account to emerging practices in the industry and the BI/data fields

• Assist the Regional and Zone Workplace Managers in developing and managing operating budgets.

Operational Oversight:

• Partner with account Sourcing and Procurement Lead to manage the performance and outcomes of national vendors for the account team.

• Oversee the administration and operation of office services technology systems in collaboration with the Technology, Data & Information Management (TDIM) liaison and Account Security Manager.

• Support data accuracy and manage reporting.

• Manage and oversee project requests, work order performance, implementations, and drive efficiency in the Corrigo system as the dedicated Corrigo Champion.

Compliance and Risk Management:

• Ensure team compliance with portfolio-wide initiatives and required local, state, and federal laws and regulations pertaining to workplace operations.

• Serve as the primary WM team safety officer, ensuring proper training on the CMO reporting system and tracking safety performance through established metrics.

• Drive adherence of health and safety regulations and align with PHSI sustainability initiatives while maintaining a people-centric approach.

Team Leadership:

• Prepare agendas and conduct training sessions and presentations on account and service specific processes.

• Identify savings and improvement opportunities, or problems requiring innovative solutions.

• Proactively communicate project details across all levels of the organization and multiple departments in a clear and concise manner.

• Conducting regular performance reviews and providing constructive feedback to teams and individuals

Qualifications:

• Bachelor's degree in Facilities Management, Business Administration, or related field preferred.

• 7+ years of industry experience in Facilities Management or Operations.

• Strong working knowledge of the Corrigo Work Order System.

• Excellent organizational and management skills.

• Experience in matrix management organization.

• Strong presentation and communication skills.

• High proficiency in Microsoft Excel, Word, and PowerPoint.

• Knowledge of real estate, telecommunications, furniture, accounting, and building systems.

• Ability to analyze and solve critical business issues.

• Experience in creating and implementing KPIs and performance metrics.

• Strong financial acumen and ability to analyze financial statements.

• PMP or IFMA certification is a plus.

Estimated total compensation for this position:

138,000.00 – 174,000.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

Remote –Chicago, IL

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here .

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view ourSupplemental Privacy Statement which describes your rights and disclosures about your personal information.If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.

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