Workplace Experience Specialist

Vivid Seats; Chicago (IL); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Hybrid work model

Paid time off (PTO)

Wellness programs

Job summary

Vivid Seats in Chicago is seeking a Workplace Experience Specialist to shape employee experiences across our offices. You will coordinate day-to-day operations, enable a welcoming, safe environment, and partner with facilities, security, and service providers.

Based primarily at our Chicago headquarters with responsibilities spanning Coppell and Las Vegas, you will drive engagement, communications, and process improvements to support a productive, connected workforce.

Qualifications

• 2+ years of experience in workplace experience, facilities, or related fields.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational and communication skills.

Responsibilities

• Coordinate day-to-day office operations across multiple locations.
• Support workplace safety initiatives and security access.
• Engage employees through events, communications, and programs.
• Partner with People Team to support onboarding experiences.

Skills

Vendor management

Project management

Facilities operations

Event planning

Communication

Cross-functional collaboration

Tools

Visitor management systems

Facilities management software

Job description

• As a Workplace Experience Specialist, you will play a critical role in shaping the employee experience across our offices
• You will create environments where employees can do their best work, feel connected to our culture, and receive seamless support throughout their journey at Vivid Seats
• This position plays a key role in supporting workplace operations and employee experience across our Chicago headquarters and additional office locations, including Coppell and Las Vegas
• Working closely with the Workplace Experience Manager, this position helps ensure our offices are welcoming, organized, and operating efficiently
• Through a combination of workplace coordination, employee engagement, communications, and operational support, this role contributes to creating a positive and productive employee experience
• Workplace Operations & Facilities
• Support workplace operations for Chicago, Coppell, and Las Vegas
• Coordinate day-to-day office operations, ensuring workplaces are safe, functional, organized, and welcoming
• Partner with building management, security teams, and service providers to address facility needs and workplace improvements
• Maintain office supplies, food and beverage programs, deliveries, inventory management, and workplace amenities
• Coordinate maintenance, repairs, security access, and vendor relationships across locations
• Support workplace safety initiatives, emergency preparedness, and compliance requirements
• Employee Experience & Engagement
• Support and create meaningful workplace experiences that foster connection, collaboration, and employee engagement
• Coordinate engagement activities, office events, leadership visits, celebrations, and community-building initiatives
• Partner with the People Team to support onboarding experiences and key employee lifecycle moments
• Help maintain a workplace environment that reflects Vivid Seats’ culture, values, and employee experience goals
• Communications & Resource Tools
• Draft workplace and employee communications that are clear, engaging, and informative
• Support company-wide and location-specific communications, newsletters, announcements, and employee resources
• Maintain workplace information, workplace signage, guides, and employee-facing resources to ensure accuracy and consistency
• Assist with the administration and maintenance of workplace systems and tools, including visitor management, workplace scheduling, and employee resource platforms
• Help identify opportunities to streamline processes, improve employee services, and enhance workplace operations
• Gather employee feedback and workplace data to support continuous improvements and informed decision-making
• Success in this role requires a proactive mindset, strong organizational skills, exceptional communication, and a passion for creating experiences that positively impact employees every day
• How your role expectations will progress as an in the first 30, 90, and 180 days:
• 30 days in:
• Complete new hire orientation, gaining the resources you need to be successful
• Learn how the Vivid Seats organization operates and how you’ll contribute to providing great experiences for our customers
• Acclimate team and company norms, business objectives, and principles
• Meet with Vivid Seats employees to begin understanding their office needs and regular office functions
• 90 days in:
• Contribute to our approaches, methods, or technologies to support overall office goals and drive team efficiency
• Maintain, harvest and aid internal and external vendor relationships to improve the office working environment
• Independently draft companywide employee communications that are engaging and sharp
• 180 days in:
• Apply methods to execute individual tasks that positively impact the team
• Actively contributes to larger team and People Team objectives
• Strengthen vendors relationships and improve execution efficiency or cost savings opportunities
• Play a leading role in supporting all people’s programs that impact the organization
• This role is primarily based in our Chicago office and will support workplace operations across Chicago, Coppell, and Las Vegas
• Regular in-office presence is expected to ensure a high-quality workplace experience for employees and visitors

Benefits

• Your Future: We care about what’s ahead for you. From competitive retirement and savings programs, to continuing education opportunities, and rewarding performance incentives, our goal is to grow your future in meaningful and sustainable ways.
• The Basics: We’ve got you covered with a variety of health, dental and vision packages to meet your needs: BCBS PPO, HSA and HMO plans, mental health and telehealth programs.
• Recharge: We know employees who refresh, restore, and take time for life’s significant moments enjoy their work and are more productive. PTO, mental health days, and maternity/paternity policies give you the flexibility to make the most of your planned time off.
• Winning Together: We celebrate wins and stay connected as a team. Our teams are recognized in company-wide town-halls, hackathons, and product demos and enjoy in-office happy hours, holiday and summer events, and company sponsored sports leagues and competitions.
• Health = Happy: We are committed to a healthy lifestyle. We cover gym membership fees, host wellness weeks, provide plenty of nutritious snacks, cater smart choice lunches, provide access to on-site treadmill desks, bike storage, fitness classes, and inspiring office spaces where mindfulness can thrive.
• Convenient: We make work a little easier, providing hybrid working arrangements at accessible office locations. When you are in the office, you’ll have the tools (company provided laptops, monitors, software), room for ideas (open floorplan with plenty of meeting rooms, quiet areas, and whiteboards), and coffee. We’re talking good coffee.

We’re looking for someone who is equal parts relationship builder, problem solver, and strategic operator. Someone who anticipates needs before they arise, creates processes that scale, and continuously seeks opportunities to improve how we work

The ideal candidate is highly organized, detail-oriented, and comfortable managing multiple priorities in a fast-paced environment. is passionate about creating exceptional experiences for employees every dayA service-oriented mindset with a passion for creating positive employee experiencesStrong problem-solving skills and a proactive approach to identifying opportunities for improvementExperience with workplace management systems, visitor management tools, or facilities operations is preferredComfort learning and utilizing workplace technology platforms and automation toolsExcellent verbal and written communication skillsExperience supporting multiple office locations or hybrid work environments is a plusStrong organizational and project management skills with exceptional attention to detail2+ years of experience in workplace experience, facilities, office operations, hospitality, employee engagement, administration, or related fieldsExperience coordinating vendors, facilities services, events, or workplace programsDemonstrated ability to manage multiple priorities and adapt in a fast-paced environment