Workplace Experience/Receptionist

Aston Carter; Omaha (NE); On-site; USD 54,443,000 - 65,904,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Paid Time Off

Job summary

Aston Carter in Omaha, NE is seeking a Workplace Experience Receptionist to greet guests, manage the front desk, and deliver hospitality-driven service as the face of the building. The role covers visitor management, call handling, badge issuance, event support, and cross-coverage across Workplace Experience functions to keep operations running smoothly.

This onsite, Monday–Friday position includes daily collaboration with colleagues, a fast-paced environment, and opportunities to grow within a

Qualifications

• High School Diploma or GED required; up to 2 years in customer service.
• Experience in corporate reception or hospitality preferred.
• Excellent hospitality and multitasking abilities.

Responsibilities

• Greet clients, executives, employees, and visitors with a warm, professional, and personalized experience.
• Answer and route calls with professional switchboard etiquette.
• Issue visitor passes and manage access per security procedures.
• Assist with events and meetings logistics as needed.
• Provide wayfinding and escort services as requested.
• Monitor emails and respond promptly to inquiries.

Skills

Customer service

Microsoft Office

Communication

Organization

Phone etiquette

Professionalism

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Have experience in retail, hospitality, food service, or front desk? Ready to leverage your customer service and multitasking skills as the face of a corporate fortune 500 tech company?! This opportunity will provide long term growth with an established company!

Job Title: Workplace Experience Receptionist

Job Description

The Workplace Experience Receptionist serves as the primary ambassador of the workplace and the first point of contact for clients, executives, employees, and visitors. This role focuses on delivering an elevated, hospitality-driven experience that ensures every guest enjoys a welcoming and seamless journey from arrival through departure. You provide highly personalized service while supporting day‑to‑day lobby operations, visitor management, hospitality services, meeting and event support, and general communications for a designated building. This position is part of the Workplace Experience function and is dedicated to delivering world‑class customer service to everyone who enters the facility.

Responsibilities

• Serve as the first and last point of contact for clients, executives, employees, and visitors, consistently delivering a warm, polished, professional, and personalized experience.

• Greet and acknowledge every client, employee, and visitor promptly and professionally, ensuring a high level of hospitality upon arrival and departure.

• Receive and direct incoming calls to appropriate personnel or voicemail, providing professional switchboard coverage with strong telephone etiquette.

• Issue visitor passes and coordinate visitor access in accordance with established building and security procedures.

• Provide personalized wayfinding, escort services, transportation recommendations, and other hospitality assistance as requested by guests and employees.

• Monitor the centralized inbox for email inquiries, ensuring all messages receive timely, accurate, and professional responses or follow‑up action.

• Monitor office supply levels and notify appropriate parties when quantities drop below daily operational needs to ensure continuous service.

• Print bulk badge uploads for larger events and conferences, ensuring all badges are organized, labeled, and handed off to the responsible coordinator or event host as directed.

• Assist with day‑of‑event support for larger events and conferences, following guidance from management to help deliver a smooth guest experience.

• Provide cross‑coverage across Workplace Experience functions, including concierge services on multiple floors and switchboard operations, to support daily building operations as needed.

• Use established procedures to solve straightforward problems, applying sound judgment while working within defined guidelines.

• Assist in resolving client and guest concerns with a service‑first mindset, acknowledging inquiries, taking appropriate action, and escalating matters to management when necessary.

• Maintain continuous awareness of lobby activity and proactively assist guests who may require direction, information, or additional support.

Essential Skills

• High School Diploma or GED with up to 2 years of job‑related experience in customer service or a related field.

• Demonstrated customer service skills with a focus on delivering a high‑touch, hospitality‑oriented experience.

• Working knowledge of Microsoft Office products, including Word, Excel, and Outlook.

• Strong organizational skills and an inquisitive mindset that supports effective problem‑solving and follow‑through.

• Exceptional interpersonal and communication skills with the ability to interact professionally with clients, executives, employees, vendors, and visitors.

• Strong telephone etiquette and the ability to provide professional and accurate switchboard coverage.

• Ability to maintain composure, professionalism, and discretion in a fast‑paced environment.

• Ability to anticipate needs, prioritize competing requests, and take initiative without compromising service quality.

• Ability to follow established procedures and standards while exercising appropriate judgment and discretion.

Additional Skills & Qualifications

• Previous experience in a corporate reception, luxury hospitality, concierge, executive services, hotel, or other high‑touch customer service environment is preferred.

• Experience supporting events or conferences, including guest check‑in and badge management, is an advantage.

• Comfort working within structured processes while remaining attentive to individual guest needs.

• Service‑first mindset with a strong commitment to creating a welcoming and polished workplace experience.

Work Environment

This is an onsite role based in a professional corporate building, working Monday through Friday. You operate primarily in the lobby and reception areas, supporting workplace experience functions across multiple floors as needed. The environment is fast‑paced and service‑oriented, with a strong emphasis on professionalism, discretion, and high‑quality hospitality. You regularly use office technologies such as Microsoft Office, email, phone systems, and visitor management tools while collaborating with colleagues to support daily operations, events, and conferences. Breakfast and lunch are provided daily, contributing to a supportive and engaging workplace culture.

Job Type & Location

This is a Contract to Hire position based out of Omaha, NE.

Pay and Benefits

The pay range for this position is $19.00 - $23.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job‑related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Omaha,NE.

Application Deadline

This position is anticipated to close on Sep 6, 2026.

About Aston Carter

Aston Carter provides world‑class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry‑leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] ([e-mail]) for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.