Workplace Experience Lead

Jones Lang LaSalle Incorporated; Odessa (TX); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

401(k) plan with matching

Medical, Dental & Vision

Paid parental leave

Paid Time Off

Daily Pay

Job summary

Jones Lang LaSalle Incorporated (JLL) seeks a Client Experience Lead to manage a Monahans, TX housing facility. You will lead daily operations, ensure safety standards, and drive service quality across multiple sites, coordinating vendors and internal teams.

The role requires strong leadership, budgeting, and performance management capabilities, with on-site presence and occasional after-hours support. A moving incentive may be offered to the right candidate in a growth-focused environment.

Qualifications

• Bachelor’s degree in facilities management, business or related field.
• Experience in corporate facilities or integrated FM environments.
• Supervisory experience with third-party vendors and staff.
• Experience with budgets, forecasting and financial reporting.

Responsibilities

• Lead daily facilities and workplace operations at Monahans, TX.
• Establish standards for safety, service quality and site readiness.
• Oversee workplace services including janitorial, landscaping, waste, mail, food and parking.
• Monitor CMMS/work orders, inspections and KPI performance.
• Manage vendor contracts, budgets and cost control initiatives.
• Develop staff through coaching and performance reviews.

Skills

Leadership

Client relations

Budgeting

Financial management

Problem solving

Communication

Staff supervision

Education

Bachelor’s degree in FM

Tools

CMMS

Forecasting tools

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

NOTE: This position is located in Monahans, TX.

Position Summary

The Client Experience Lead leads facilities operations services at the ADS Monahans (West Texas) Housing Facility. This role is accountable for a ensuring safe, compliant, reliable, and efficient housing unit experience, while managing service performance, vendors, budgets, employees, and continuous improvement at this critical location.

This position serves as the primary facilities and workplace experience contact for client leadership, employees, housed contractors, vendors, and service partners. This Lead is responsible for achieving established KPIs and SLAs and ensuring consistent service delivery across all housing units at this location.

The role directly manages the Field Coordinator Leads and Field Coordinators and provides operational direction to housing related operations personnel, contractors, vendors, and other service providers.

Key Responsibilities

• Lead daily facilities and workplace operations at this Monahans, (West) Texas location.
• Establish and maintain consistent standards for operations, food service coordination, safety, service quality, and site readiness.
• Oversee workplace and soft services, including janitorial, landscaping, waste and recycling, mail/shipping, food and vending, parking, meeting support, events, and access coordination.
• Oversee CMMS/work order performance, facility inspections, recurring service issues, and operational corrective actions.
• Monitor vendor performance against contracts, scopes of work, KPIs, SLAs, safety requirements, and quality standards.
• Monitor operating expenses and support capital planning, forecasting, invoice review, budget variance reporting, cost savings, and cost-avoidance initiatives.
• Build strong relationships with client leadership, Corporate Real Estate, employees, landlords, property management, and service partners.
• Monitor operational performance and use data, customer feedback, inspections, and vendor scorecards to drive continuous improvement.
• Champion a Safety First culture and oversee operational, regulatory, and audit readiness.
• Lead facility response during emergencies, business disruptions, planned shutdowns, and other critical operational events.
• Develop and manage direct reports through clear expectations, coaching, performance management, workload planning, and professional development.
• Ensure appropriate staffing, service coverage, and coordination across all assigned locations.

Qualifications

• Bachelor's degree in Facilities Management, Business Administration, Engineering, Real Estate, or a related field preferred; equivalent relevant experience may be considered.
• Demonstrated facilities or workplace management experience in a corporate, commercial real estate, or integrated facilities management environment.
• Multi-tenant management experience is strongly preferred.
• Previous experience directly supervising employees and managing third-party vendors required.
• Experience with operating budgets, forecasting, financial reporting, and capital planning preferred.
• Working knowledge of building mechanical, electrical, plumbing, and life-safety systems.
• Experience with CMMS/work order management systems and operational performance reporting.
• Strong leadership, client relationship, financial management, problem-solving, and communication skills.
• Ability to manage multiple employees, vendors, priorities, vendors, projects, and stakeholders in a fast-paced environment.

Work Location & Availability

• The site is located in Monahans, TX. This is not a standard hybrid or remote position. Requires on-site presence managing multi-shift employees. Shift and coverage schedule will be flexible, but with enough overlap between day and night shifts to be effective.
• Responsible for housing facility (only) in Monahans, TX.
• Requires a visible, hands-on management presence across the assigned portfolio.
• Must be available to provide management oversight for facility emergencies, critical issues, planned work, and occasional evening or weekend activities as business needs require.

Moving & Incentive Bonus

* A moving and incentive bonus of $50,000 will be made available to the successful candidate, subject to claw back if employee performance is not up to expectations or if employee exits this position prior to the one-year anniversary.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location

On-site -Abilene, TX, Dallas, TX, Dallas Fort Worth, TX, Odessa, TX

Personalized benefits that support personal well-being and growth

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.