Workplace Experience/Human Resources Category Manager

Capital Group; Charlotte (NC); On-site; USD 120,000 - 180,000; Full time

Job summary

Capital Group seeks a Workplace Experience and Human Resources Category Manager to steer global category strategy and strategic sourcing across Facilities, Real Estate, Wellness, Benefits, and HR services spend.

You will advise senior leaders, drive cost savings, and manage supplier relationships while ensuring alignment with enterprise priorities and governance frameworks. Strong negotiation, analytics, and stakeholder management are essential.

Qualifications

• 10+ years of strategic sourcing, procurement, or commercial management experience.
• Minimum 5 years of direct experience supporting corporate real estate, workplace, design, or construction programs.
• Demonstrated experience leading complex RFPs and global sourcing initiatives.
• Experience negotiating professional services agreements, construction contracts, consulting agreements, and MSAs.
• Strong financial acumen, contract management, and commercial negotiation skills.
• Strong stakeholder management capabilities within a matrixed global organization.

Responsibilities

• Develop and execute category strategies and multi-year roadmaps aligned with Enterprise priorities.
• Lead sourcing initiatives across assigned categories with strategy, evaluations, and award recommendations.
• Manage supplier performance through governance, scorecards, and business reviews.
• Lead global sourcing for capital projects including consultants, design services, and contractors.
• Support project budgeting and forecasting through market pricing and procurement planning.
• Ensure sourcing activities comply with procurement policies and controls; provide audit-ready documentation.

Skills

Strategic sourcing

Procurement

Commercial management

Stakeholder management

Negotiation

Education

Bachelor's degree in Finance/Business/SCM/Construction/Engineering/Real Estate

Tools

CPSM

CIPS

PMP

MRICS

LEED

Job description

I can succeed as a Workplace Experience and Human Resources Category Manager at Capital Group

As a Workplace Experience and Human Resources Category Manager within Capital Group’s Enterprise Souring Office, you will lead global, Enterprise-wide and cross line-of-business category strategy development and strategic sourcing execution for assigned Facilities, Real Estate, Wellness, Benefits and HR services spend categories. You will serve as a trusted advisor to business leaders, helping drive Enterprise value through strategic sourcing, supplier management, negotiations, and category management.

Leveraging spend analytics, supplier intelligence, market insights, and industry best practices, you will find opportunities to deliver Enterprise value by actively managing costs, improving service delivery, mitigating risk, and supporting business priorities. You will lead supplier relationships, sourcing initiatives, and commercial decision-making while partnering closely with stakeholders to align category priorities with evolving business needs.

You are a category manager and strategic sourcing leader who combines commercial acumen, analytical thinking, and strong relationship management skills to deliver meaningful business outcomes.

I am the person Capital Group is looking for.

Category Strategy & Stakeholder Partnership

• Develop and execute category strategies and multi-year roadmaps aligned with Enterprise priorities and Capital Group's global human resources, facilities, and real estate objectives.
• Use spend data, supplier intelligence, and market insights to identify opportunities for value creation, risk mitigation, and operational improvement, and turn them into actionable sourcing recommendations.
• Build trusted relationships with business leaders and cross-functional partners across regions to understand demand, challenge requirements, and align priorities.
• Influence business decisions by presenting data-driven category strategies, sourcing recommendations, supplier performance results, and market trends.

Strategic Sourcing & Supplier Management

• Lead sourcing initiatives across assigned categories, including sourcing strategy, supplier evaluations, negotiations, and award recommendations that deliver commercial value and business outcomes.
• Manage supplier performance through governance processes, scorecards, business reviews, and issue resolution.

Design & Construction Procurement

• Lead global sourcing for capital projects, including consultants, design services, owner's representative services, furniture, general contractors, and specialty vendors.
• Partner with project teams to set procurement strategies that support project delivery while balancing cost, quality, schedule, risk, and stakeholder requirements.
• Manage competitive RFI, RFQ, and RFP processes, including bid evaluations, supplier interviews, and recommendation packages.
• Support project budgeting and forecasting through market pricing, benchmarking, and procurement planning.
• Ensure sourcing activities comply with Capital Group procurement policies, delegated authority requirements, and financial controls, with audit-ready documentation.
• Identify and mitigate supplier, commercial, operational, and geopolitical risks.
• Promote ethical, transparent sourcing and support supplier diversity, sustainability, and corporate responsibility initiatives where appropriate.
• Lead, coach, and develop Category Specialists and/or contractors, setting clear priorities and providing ongoing feedback.
• Foster a collaborative, customer-focused, and high-performing team environment.
• Drive consistent adoption of sourcing methodologies, tools, and best practices, and help evolve Enterprise Sourcing Office capabilities.
• Identify opportunities to improve sourcing effectiveness and stakeholder experience.
• Leverage approved technologies and AI-enabled solutions to enhance productivity, insights, and decision-making.

Skills / Qualifications

Required

• 10+ years of strategic sourcing, procurement, or commercial management experience.
• Minimum 5 years of direct experience supporting corporate real estate, workplace, design, or construction programs.
• Demonstrated experience leading complex RFPs and global sourcing initiatives.
• Experience negotiating professional services agreements, construction contracts, consulting agreements, and master service agreements.
• Strong financial acumen, contract management expertise, and commercial negotiation skills.
• Strong stakeholder management capabilities within a matrixed global organization.

Preferred

• Bachelor's degree in Finance, Business or Supply Chain Management, Construction Management, Engineering, Architecture, Real Estate, or related field.
• Experience within asset management, banking, insurance, private equity, or other highly regulated financial services organizations.
• Experience supporting global office portfolios and Enterprise workplace programs.
• Professional certifications such as CPSM, CIPS, PMP, MRICS, CCM, or LEED.
• Familiarity with construction delivery methods including Design-Bid-Build, CMAR, Design-Build, and Integrated Project Delivery.
• Experience working across North America, EMEA, APAC, and Latin America.

DEADLINE TO APPLY FOR THIS ROLE IS MONDAY, NOVEMBER 30, 2026