Workplace Experience Coordinator & Executive Support

Success Academy Charter Schools; New York (NY); On-site; USD 66,000 - 70,000; Full time

Benefits offered by this job

Full benefits program

Professional growth opportunities

Job summary

Success Academy Charter Schools seeks a Workplace Experience Coordinator & Executive Support to join the Renovations & Facilities team at our Network Office. The role is 60% workplace experience and 40% executive support, reporting to the Leader, Renovations & Facilities and the supported executive.

The successful candidate will combine facilities judgment with strong organization, discretion, and follow-through.

Qualifications

• Experience managing a complex, high-volume workplace and facilities-related service requests.
• Meaningful executive-support experience, including calendar, travel, expenses, inbox, and written communications.
• Experience leading reception, office services, or another customer-facing operations team.
• Familiarity with commercial building operations and distinguishing workplace issues from base-building/vendor responsibilities.
• Strong organization, budgeting, and service-tracking abilities with attention to detail.
• Excellent communication, discretion, resilience, and reliable follow-through with staff, executives, vendors, and visitors.

Responsibilities

• Maintain a clean, safe, functional, and welcoming workplace and manage service requests from intake to resolution.
• Coordinate workplace vendors, assess quality, responsiveness, and service levels.
• Keep conference rooms, kitchens, and common areas ready for daily use.
• Lead scheduling, coverage, and service standards for Reception and Office Services staff.
• Manage a complex executive calendar and support high-priority time management.
• Coordinate business travel, expense reporting, and executive inbox communications.
• Automate transactional workflows over time with AI-assisted drafting under human review.
• Gather feedback and implement improvements to strengthen reliability and service.

Skills

Facilities management

Executive support

Calendaring

Vendor management

Budget tracking

Event coordination

Travel coordination

Office leadership

Communication

Discretion

Job description

Workplace Experience Coordinator & Executive Support

Success Academy Charter Schools

Thanks for your interest in Success Academy! Running a large, fast-growing, and high-performing network of public charter schools takes a village - families, children, teachers, staff and faculty, advocates, and supporters alike. We are growing fast in New York and expanding to Florida, and we would love to welcome you to our community! We work tirelessly every day to ensure children have access to a fun, rigorous, whole-child education regardless of zip code or economic status. When you join SA, you play a part in giving every student who walks through our doors a fair shot at reaching his or her potential.

About the Role

We are seeking a Workplace Experience Coordinator & Executive Support to join our Renovations & Facilities team. This role makes Success Academy's Network Office a safe, reliable, welcoming, and well-run workplace while providing dedicated executive support to a senior Enterprise Operations executive.

Approximately 60 percent of the role is workplace experience and 40 percent is executive support. The role reports to both the Leader, Renovations & Facilities and the supported executive. Where the two halves conflict, the supported executive decides.

The strongest candidate combines sound commercial-office and building-operations judgment with exceptional organization, discretion, flexibility, and follow-through, solving immediate problems quickly while building systems that prevent recurring ones.

Key Responsibilities

• Maintain a clean, safe, functional, organized, and welcoming workplace, owning service requests from intake through verified resolution and root-cause follow-up.
• Manage workplace vendors for quality, responsiveness, documentation, value, and agreed service levels, and coordinate base-building issues with building management.
• Keep conference rooms, event spaces, kitchens, pantries, common areas, supplies, mail, and other workplace services ready for daily use.
• Coordinate office and event readiness, including space setup, vendor access, operating logistics, and timely restoration after use.
• Track workplace spending, invoices, commitments, and forecasted needs against approved budgets, flagging risks and variances early.
• Coordinate employee and visitor access and emergency-readiness activities with the appropriate partners, recognizing that Security retains security policy and incident response and building management retains base-building operations.
• Lead the day-to-day work, scheduling, coaching, coverage, and service standards of Reception and Office Services staff, and set clear front-of-house expectations for visitor experience, responsiveness, and escalation.
• Manage a complex executive calendar, protect time for the highest priorities, and resolve conflicts with sound judgment.
• Coordinate business travel, prepare accurate and timely expense reports, and manage the executive inbox, supporting timely responses and drafting or editing clear communications.
• Handle confidential information with discretion and maintain dependable systems for sensitive executive work.
• Automate the transactional layer of the role over time, including service-request intake and triage, visitor and access workflows, expense preparation, and meeting and travel logistics, with AI-assisted drafting subject to human review.
• Gather practical employee feedback, identify recurring friction, and implement improvements that strengthen reliability and service.

Skills / Qualifications

• Demonstrated success managing a complex, high-volume workplace or office environment, including facilities-related service requests and vendor coordination.
• Meaningful executive-support experience, including complex calendaring, travel, expenses, inbox management, and written communications.
• Experience leading reception, office services, or another customer-facing operations team.
• Practical familiarity with commercial building operations and the judgment to distinguish workplace issues from base-building, Security, or specialized-vendor responsibilities.
• Strong organization, prioritization, and budget and service tracking, with the ability to handle planned work and urgent needs without losing attention to detail.
• Clear communication, discretion, resilience, and reliable follow-through with employees, executives, building personnel, vendors, and visitors.
• Experience supporting a large employee population across multiple floors, including workplace events, access coordination, emergency preparedness, or vendor scorecards is preferred.
• Relevant workplace, facilities, or executive-support training is preferred. Demonstrated experience and results matter more than any specific degree or credential.
• This role is based at our Network Office at 120 Wall Street and is expected to be on-site five days per week.
• Occasional evening or weekend work is required for major events, urgent workplace needs, or emergencies.
• The role requires regular movement throughout a large, multi-floor office and direct engagement with employees, executives, vendors, Reception, Office Services, Security, and building management.

Exact compensation may vary based on skills and experience. This position is not bonus eligible.

Compensation Range

$66,300 - $70,000 USD

Success Academy Charter Schools is an equal opportunity employer and actively encourages applications from people of all backgrounds. Compensation is competitive and commensurate with experience. Success Academy offers a full benefits program and opportunities for professional growth.

We are an equal opportunity employer and value diversity at our organization. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We actively seek applications from people of all backgrounds to strengthen our community and the perspectives needed to flourish in a multicultural world. Success Academy offers a full benefits program and opportunities for professional growth.

Success Academy Charter Schools does not offer employment-based immigration sponsorship.