Vice President, School Operations

Successacademycharterschool; New York (NY); On-site; USD 200,000 - 225,000; Full time

Benefits offered by this job

Day-One Health & Wellness

403(b) retirement plan with 3% match

Time to Recharge: PTO & holidays

Commuter benefits & cellphone stipend

Job summary

Success Academy Charter Schools is seeking a Vice President of School Operations to lead strategy, operating model, and performance for ~60 schools and ~300 operations staff. This role requires a rare mix of strategic thinking and hands-on leadership to elevate the ROM team, reduce variation, and build scalable systems across the network.

This school-based leader spends ~60% of time in campuses observing operations, coaching leaders, and diagnosing performance with regular travel.

Qualifications

• 10+ years of progressive leadership experience in operations or related multi-site environments.
• 7+ years in multi-site operations, performance management, and risk.
• Experience leading organizational redesign—restructuring roles, reporting lines, and management systems.
• Proven track record building new teams from the ground up and scaling them.
• Demonstrated use of AI/technology to simplify operations and drive adoption.
• Expertise in lean methodologies and data-informed decision-making.
• Proven ability to influence executive leadership and drive cross-functional execution.
• Exceptional people leadership, talent assessment, and succession planning.
• Strong business and financial acumen with effective communication.
• Willingness to spend ~60% of time in schools across the network.

Responsibilities

• Lead, develop, and hold accountable the Regional Operations Managers team, defining expectations and performance metrics.
• Coach leaders to diagnose performance, develop talent, and deliver sustained results across portfolios.
• Differentiate coaching approaches based on readiness and risk; manage talent decisions with clarity.
• Build succession plans and an internal pipeline for regional leadership.
• Design and continuously improve the School Operations operating model and support structures.
• Advise executives on operational implications of enterprise priorities and identify acceleration or risk areas.
• Lead change from diagnosis through implementation and measurement, managing resistance.
• Drive efficiency with AI and automation to reduce administrative burden on school staff.
• Ensure cross-functional initiatives reflect school realities and scale effectively.

Skills

Leadership

Strategy

Operational excellence

People management

Change management

Data-informed decision-making

Executive communication

Cross-functional collaboration

Travel readiness

AI/Automation mindset

Job description

Thanks for your interest in Success Academy! Running a large, fast-growing, and high-performing network of public charter schools takes a village - families, children, teachers, staff and faculty, advocates, and supporters alike. We are growing fast in New York and expanding to Florida, and we would love to welcome you to our community! We work tirelessly every day to ensure children have access to a fun, rigorous, whole-child education regardless of zip code or economic status. When you join SA, you play a part in giving every student who walks through our doors a fair shot at reaching his or her potential.

About Success Academy

Success Academy's dual mission is to build world-class schools that empower children to thrive in college and in life, and to advocate for policies that expand access to educational opportunity. We are growing rapidly in New York and expanding to Florida.

Role Overview

The Vice President of School Operations owns the strategy, operating model, and performance of School Operations across ~60 schools and ~300 Operations staff. Leading through a team of Regional Operations Managers (ROMs), this leader ensures every school has the talent, systems, resources, and accountability structures to deliver exceptional outcomes for scholars, families, and staff.

The role demands a rare combination of strategy and organizational design, multi-site operational expertise, business acumen, and exceptional people leadership. The Vice President inherits significant reach and a strong foundation, with a mandate to elevate the ROM team, reduce variation across schools, and build management systems that support continued growth.

This is a school-based role. Approximately 60% of this leader's time is spent in schools — observing operations firsthand, coaching leaders, and diagnosing performance where the work actually happens. Candidates should expect regular travel across the network.

Leadership of Regional Operations Managers

• Lead, develop, and hold accountable a high-performing ROM team, establishing expectations, decision rights, operating rhythms, and performance measures.
• Coach leaders of leaders to diagnose performance, develop talent, and deliver sustained results across their school portfolios.
• Differentiate coaching and intervention based on leader readiness and performance risk; make rigorous talent decisions with clarity and fairness.
• Build succession plans and a strong internal pipeline for Regional Manager.
• Ensure leaders own and solve problems rather than depending on senior intervention.

Strategy, Organizational Design, and Change

• Design and continuously improve the School Operations operating model — roles, structures, decision rights, regional support, and accountability systems.
• Advise the executive leadership on the operational implications of enterprise priorities, including where School Operations can accelerate goals or create risk.
• Use root-cause analysis to distinguish whether a performance challenge originates in strategy, systems, design, leadership capability, execution, or clarity.
• Lead change from diagnosis through implementation and measurement, anticipating resistance and unintended consequences.
• Actively seek opportunities to simplify, automate, and improve School Operations through AI and technology — reducing administrative burden on school-based staff so their time goes to scholars and families.
• Build the capabilities required to support growth without compromising quality.

Operational Excellence and Risk

• Establish network-wide operational standards and accountability measures across safety, compliance, facilities, enrollment, family experience, financial management, and technology.
• Serve as senior escalation point for significant operational, safety, compliance, and reputational risks.
• Use regional and school-level insight to strengthen the broader operating model.

Cross-Functional and Executive Leadership

• Build trusted partnerships across Schooling, Enrollment, Facilities, Technology, Finance, People, Family Engagement, and Supply Chain — influencing without relying on formal authority.
• Ensure cross-functional initiatives reflect implementation realities in schools and can be executed at scale; clarify ownership, resources, timelines, and accountability across teams.
• Translate financial, operational, and talent information into clear recommendations, and communicate difficult tradeoffs with discretion and respect.

Talent and Financial Stewardship

• Define the leadership competencies and performance standards required across School Operations, and create pathways for high-potential staff to advance.
• Identify systemic talent risks and partner with People leadership on workforce planning.
• Provide senior oversight of budgets, staffing models, and major investments; partner with Finance on forecasting, reporting, and resource allocation.
• Identify efficiency opportunities that don't compromise scholar experience, safety, or school quality.

Knowledge, Skills, and Experience

• 10+ years of progressive leadership experience in operations, education, consulting, military, hospitality, retail, healthcare, government, or another complex multi-site environment.
• 7+ years in multi-site operations, performance management, continuous improvement, and operational risk — including leading senior leaders responsible for large, distributed teams.
• Direct experience leading organizational redesign — restructuring roles, reporting lines, decision rights, and management systems in a large organization, and carrying that change through adoption rather than stopping at the design.
• A track record of building new teams from the ground up — defining the function, hiring the leaders, setting standards and operating rhythms, and scaling the team to sustained performance.
• Demonstrated use of AI and technology to simplify operations — identifying manual, low-value work and replacing it with better tools, automation, or redesigned process, and driving adoption across a distributed team.
• Expertise in lean methodologies, data-informed decision-making, and change management, with a record of quickly assessing ambiguous situations and identifying the highest-leverage path forward.
• Proven ability to influence executive leadership and drive adoption through leaders in a large, distributed system.
• Exceptional people leadership: senior talent assessment, coaching, succession planning, and difficult talent decisions.
• Strong business and financial acumen, and excellent executive communication.
• Willingness and desire to spend approximately 60% of working time in schools across the network.
• Deep commitment to educational equity and Success Academy's dual mission.

Compensation, Benefits & Perks

At Success Academy, we invest boldly in our Network team with a comprehensive package designed to support your health, financial future, and overall well-being:

• Day-One Health & Wellness: Medical, dental, and vision coverage starting your first day (SA covers 82% of our core medical plan), plus a free One Medical membership and confidential mental health support via EAP/Talkspace.
• Financial Security: 403(b) retirement plan with a 3% employer match, up to $2,400/year in employer HSA contributions, employer-paid life/disability insurance, and Public Service Loan Forgiveness (PSLF) eligibility.
• Time to Recharge: Generous paid time off, paid holidays, and paid parental leave.
• Perks & Stipends: A $50/month cellphone stipend ($600/year), pre-tax commuter benefits, backup family care, and performance-based earning incentives.

Compensation Range

$200,000 — $225,000 USD

Success Academy Charter Schools is an equal opportunity employer and actively encourages applications from people of all backgrounds.

Success Academy Charter Schools is an equal opportunity employer and value diversity at our organization. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We actively seek applications from people of all backgrounds to strengthen our community and the perspectives needed to flourish in a multicultural world. Success Academy offers a full benefits program and opportunities for professional growth.

Success Academy Charter Schools does not offer employment-based immigration sponsorship.