Workplace Experience Coordinator

Topline Pro; New York (NY); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Competitive cash compensation

Equity package

Medical, Dental and Vision coverage

Unlimited vacation and holidays

Office equipment upgrades

Job summary

Topline Pro is hiring a Workplace Experience Coordinator to own our in-office experience across NYC, Boston, and Nashville. This is a hands-on role reporting to our Head of People, ideal for someone early in their career seeking broad exposure to People and operations.

You’ll manage daily office operations, coordinate vendors, plan culture events, assist onboarding, and serve as the in-office face five days a week. Occasional travel to Boston and Nashville is expected.

Qualifications

• 0-2 years in workplace operations, HR, office coordination, hospitality, or event planning.
• Highly organized and action-oriented with a knack for structure.
• Warm, approachable, service-minded and reliable under pressure.
• Comfortable working autonomously while balancing priorities.
• Familiar with Google Workspace, Slack and Notion, or eager to learn.

Responsibilities

• Own daily office operations across NYC, Boston, and Nashville and ensure location reflects culture of excellence.
• Coordinate vendors and logistics to enhance the in-office experience.
• Plan and execute culture-driving events and support onboarding processes.

Skills

Organization

Customer service mindset

Autonomy

Multi-tasking

Tech familiarity

Tools

Google Workspace

Slack

Notion

Job description

Role Summary

Topline Pro is hiring a Workplace Experience Coordinator to own our in-office experience. This is a P1 role, you'll be the dedicated owner of workplace operations and cultures across our NYC, Boston, and soon Nashville offices. You'll report to our Head of People.

We're an in-office company by design, and we credit a lot of our growth to that. This role exists to make sure that in-person experience is thoughtful, well-run, and genuinely enjoyable, not just logistics for logistics' sake. This is also a great opportunity for someone early in their career, you'll get exposure to a wide range of People and operations work and learn a ton in a fast-moving environment.

What you'll do

Office Operations

• Own daily office operations across NYC, Boston, and Nashville, managing supplies, snacks, mail, tech equipment, and space upkeep so every location runs seamlessly and reflects our culture of excellence

• Own vendor coordination and office logistics, proactively identifying opportunities to improve the in-office experience

• Create and improve internal workplace processes, building scalable systems that keep the office organized, functional, and future-ready as the team grows

Culture & Employee Experience

• Plan and execute culture-driving events, leading the organization of team celebrations, birthdays, and in-office moments that strengthen community and bring joy to the everyday

• Support the admin side of onboarding, preparing desks, tech, and welcome kits for new hires so Day 1 runs smoothly

• Be the face of the office and our in-office experience, based in Brooklyn 5 days a week as the first person visitors, candidates, and employees turn to

Travel & Logistics

• Coordinate cross-office travel for team members moving between NYC, Boston, and Nashville, including transportation and scheduling support

What we're looking for

• 0-2 years of experience in workplace operations, HR, office coordination, hospitality, or event planning

• Highly organized and action-oriented, you love a checklist and bring structure to chaos

• Warm, approachable, and service-minded, you're someone others rely on to make things happen

• Comfortable working autonomously while balancing multiple priorities

• Familiar with tools like Google Workspace, Slack, Notion, or excited to learn

Who you are

• Passionate about creating great in-person experiences – You care about how space and details shape team energy and culture across multiple offices, and you're excited to own that experience end-to-end

• Willing to travel occasionally to Boston and Nashville – You're comfortable popping up to support cross-office moments

• Willing and excited to be in office 5 days a week – You want to be around the team and in the middle of the action, not remote

• Thrives in fast-paced, high-growth environments – You stay organized, adaptable, and calm under pressure

• Resourceful and proactive – You take initiative and solve problems before they upscale.

• Warm, positive, and people-first – You bring good vibes and make others feel supported

• Detail-oriented and execution-focused – You love getting things done well and finding ways to improve

What we offer

• Competitive cash compensation ($60-70K) + equity package

• Based out of our office in Williamsburg, Brooklyn

• Full Medical, Dental and Vision Health Coverage

• Computer and workspace enhancements

• Wellhub Platinum membership on the company

• 401(k) plan (non-matching)

• Unlimited vacation, 9 company holidays, and 1 personal volunteer day a year

• Opportunity to take on significant responsibility and ownership in scaling a product that can change the lives of home service pros

Our Values

No Bullsh*t: We create meaningful results for our customers and drive growth for our team, ensuring progress and impact are felt every day. Our focus, both internally and externally, is on delivering genuine value rather than superficial solutions or benefit without purpose.

Think Big, Learn Fast: We move quickly, acting on data to uncover insights and solutions. We embrace risks, knowing every experiment fuels growth, even when it doesn't go as planned.

One Team, One Dream: We tackle challenges together with creativity and an open mind, always seeking solutions and embracing fresh ideas to win as a team.

Empower Every Voice: We welcome diverse perspectives and bold ideas, creating space for authenticity and respect, because great ideas come from everywhere.

Be an Owner: We take responsibility for outcomes, act in the company's best interest, and treat every dollar as our own. We move with urgency, think long-term, and take pride in driving impact.

Boom!: We take time to celebrate each other's achievements, big and small, at work and in life, because shared success fuels lasting momentum. And we end all team meetings in a "Boom!"

About Topline Pro

We're building an AI-powered Shopify for service businesses. We help service pros (e.g., roofers, landscapers, painters, cleaners) acquire direct business, fast. Up and running within minutes using Gen AI, our digital storefront products help pros get discovered, trusted, and booked repeatedly.

Topline Pro was co-founded by Nick Ornitz (CEO) and Shannon Kay (COO), with an excellent team of 120+ rockstars and plans to expand further in 2026. We serve thousands of local service businesses and were named one of the top 50 Tech Companies building for SMBs in 2023 and 2024.

We're YC-backed and well-funded, with several years of runway, and we've experienced rapid growth over the past year. We're in a phenomenal position to scale, with the financial foundation, product-market fit, and momentum to go big. You'll be joining at an inflection point, where the groundwork is laid, and the path to massive impact is clear.

We believe "great candidates" do not come about simply from a check mark next to past experience. We believe in hiring people, not just skills. If you do not check every box but find excitement at the prospect of working with us in this capacity, .

Topline Pro is committed to building an inclusive workplace and assembling a team from diverse backgrounds. We ensure that individuals with disabilities receive reasonable accommodation throughout the application and interview process. We strongly encourage applications from underrepresented candidates and those from nontraditional backgrounds.