Workplace Experience Coordinator

PTC Inc; Boston (MA); On-site; USD 70,000 - 79,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision insurance

Paid time off and sick leave policies

Tuition reimbursement

401(k) contributions and employer 
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Flexible spending accounts

Life insurance

Disability coverage and commuter 
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Discretionary bonus

Employee share purchase program

Job summary

PTC Inc is seeking a Workplace Experience Coordinator in our Seaport headquarters in Boston. You will be the operations and facilities point person, managing the space, vendors, and internal partners to ensure an optimal employee experience.

You’ll collaborate with executive assistants, IT, People teams, Meetings and Events, and Catering to plan calendars, rooms, catering, and tech support for on-site events. A 4+ year background in office operations and hospitality is expected.

Qualifications

• 4+ years of experience in a professional office, hospitality or retail operations environment.
• Ability to meet and engage with new people with a warm demeanor and offer help.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, etc.).
• Willingness to learn new technologies and digital tools.
• Ability to stand and walk, and to lift up to 50 lbs.

Responsibilities

• Serve as the facilities and logistics go-to, coordinating with building partners and vendors.
• Manage office space, mail systems, and on-site events with cross-functional teams.
• Support onboarding, offboarding, ergonomics, and employee experience initiatives.
• Protect confidentiality and handle sensitive matters with discretion.
• Foster a welcoming environment and provide day-to-day workplace support.

Skills

Customer service

Organization

Communication

Tools

Microsoft Office Suite

Job description

Our world is transforming, and PTC is leading the way.Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow– all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

Your Impact

The Workplace Experience team is a team who serve as community ambassadors and service providers in our award-winning Headquarters in the Seaport area of Boston. As our Workplace Experience Coordinator, you are our operations and facilities point person, navigating employee requests while managing our physical space and our relationships with building contacts, vendors and internal partners. You are empowered to independently make high-quality decisions, solving immediate challenges and playing an integral role in the day to day planning and operations necessary to keep our facility running at optimal efficiency. You will foster quality employee experiences by creating and maintaining an environment that is hospitable, effective, and supports collaboration. The Workplace Experience Coordinator is essential in creating a friendly and welcoming environment, playing a key role in the day to day planning and operations necessary to keep our HQ running at optimal efficiency.

What You’ll Do

Be our facilities and logistics go-to, working closely with our building partners and vendors to maintain our office space, ensuring quality on-time service and efficient practices, keeping our office in tip-top shape, and creating a welcoming environment for all who enter our doors Monitor and respond to our internal ticketing system and various other communication portals including Teams, providing excellent customer service along the way. Use your impeccable organizational skills to manage packages and UPS and Envoy mail systems, and ensure our HQ’s mail room is efficient and responsive. Support our workplace programs with onboarding, offboarding, ergonomics and other initiatives that impact the daily employee experience. Work alongside our Executive Assistants, IT and People Teams, Meetings and Events Manager, and Catering Manager to coordinate calendars, room reservations, catering, space preparation, tech and other facilities support essential to the execution of seamless on-site events that leave employees, partners, and clients feeling inspired, valued, and connected. Handle confidential and/or sensitive departmental matters with discretion and tact. Proactively develop relationships with key internal partners, gaining recognition as a team resource and go-to person for office related questions. Create an environment of “I’m here to help!” and “Let’s find out together” to provide employees and visitors with answers for day-to-day questions.

What You’ll Need

You possess 4+ years of relevant working experience in a professional office, hospitality or retail operations environment. Comfortable meeting and engaging with new people with a warm demeanor, being able to assess circumstances, empathize and offer help. Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Outlook, etc. Desire to learn new technologies and digital tools. Ability to work requiring significant walking or through other means of mobility. This includes standing in position for extended periods, reaching, bending, stooping, pushing and/or pulling and frequently lifting up to 50 lbs.

PTC carefully considers a wide range of compensation factors, which include a candidate’s background and experience, in determining salary for a position. Compensation will vary based on these factors, but PTC anticipates the annual salary range for this position to be between $70,000-$79,000. The actual pay may vary based on a candidate's skills, qualifications, experience, and location. Additionally, candidates may be eligible for a discretionary bonus. Every PTC employee has the opportunity to become a PTC shareholder through our employee share purchase program which allows employees to purchase discounted PTC stock and, for eligible roles, an equity grant. Subject to the terms and conditions of PTC’s benefits programs, employees may be eligible for medical, dental and vision insurance, paid time off and sick leave policies, tuition reimbursement, 401(k) contributions and employer match, flexible spending accounts, life insurance, disability coverage and a generous commuter subsidy.

• medical
• dental and vision insurance
• paid time off and sick leave policies
• tuition reimbursement
• 401(k) contributions and employer match
• flexible spending accounts
• life insurance
• disability coverage and a generous commuter subsidy.
• discretionary bonus
• employee share purchase program allowing discounted PTC stock and equity grant

Proud to be an Equal Opportunity Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

For more information about PTC’s comprehensive benefits and our AI usage, please visit our Careers Page (https://www.ptc.com/en/careers/united-states-careers). Applications will be accepted on an on-going basis until the opportunity is filled. PTC endeavors to make ptc.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact PTC's Talent Acquisition team at [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Life at PTC

Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us? We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. Review our Privacy Policy here.

PTC is a global software company powering how products are designed, built, serviced, and operated across industries like Aerospace & Defense, Industrial, Automotive, MedTech, Electronics, and High Tech. We are bold thinkers who collaborate as one team to deliver meaningful customer outcomes. Grounded in our values-Customers Matter, PTC for All, Team PTC, Purposeful Innovation, and Be Bold, we’re shaping a smarter, more sustainable, connected future.