Workplace Experience Coordinator

CBRE Group, Inc.; Austin (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

CBRE Group, Inc. is seeking a Workplace Experience Coordinator to deliver world-class service to employees and guests in a designated building.

You will greet visitors, issue passes, manage phone inquiries, and support events and daily operations in a dynamic facility environment. You will coordinate with vendors, handle on-site communications, and follow security and emergency procedures while maintaining a professional customer-service mindset.

Qualifications

• High School Diploma or GED with up to 2 years of related experience.
• Strong communication skills and a professional demeanor.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Ability to follow standard procedures and work independently with accuracy.

Responsibilities

• First point of contact for all visitors; greet, issue passes, and follow security protocols.
• Answer phones professionally; prepare presentations and address groups of varying sizes.
• Coordinate and confirm recreational, dining, and business activities as requested.
• Manage janitorial or maintenance work orders; coordinate mail, office supplies, and onboarding.
• Acknowledge inquiries or complaints; provide solutions with a customer-service mindset.
• Organize and manage on-site events; secure space, set up, and tear down, deliver supplies.

Skills

Communication

Organization

Customer service

Education

High School Diploma or GED

Tools

Microsoft Office

Word

Excel

Outlook

Job description

About The Role

As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.

About The Role

As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You'll Do

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
• Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Coordinate with vendors who supply services or goods to the workplace.
• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
• Impact through clearly defined duties, methods, and tasks as described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.

What You'll Need

• High School Diploma or GED with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive mindset.

Why CBRE?

Whenyou join CBRE, you become part of a global leader in commercial real estate andinvestment services that help businesses and people thrive. We are dynamicproblem solvers and forward-thinking professionals who create significantimpact! Our collaborative environment is built on our shared values — respect,integrity, service, and excellence — and we value the varied perspectives,backgrounds, and skills of our people. At CBRE, you have the opportunity tochart your own course and realize your full potential!

Applicant AI Use Disclosure

Wevalue human interaction to understand each candidate's unique experience,skills and aspirations. We do not use artificial intelligence (AI) tools tomake hiring decisions, and we ask that candidates disclose any use of AI in theapplication and interview process.

Disclaimers

Applicantsmust be currently authorized to work in the United States without the need forvisa sponsorship now or in the future.

Our Values in Hiring

AtCBRE, we are committed to fostering a culture where everyone feels they belong.We value diverse perspectives and experiences, and we welcome allapplications.

Equal Employment Opportunity

CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations

CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).