Workplace Engineering Manager Unified Communication

Versant Media; New York (NY); On-site; USD 135,000 - 165,000; Full time

Job summary

VERSANT Media seeks a Workplace Engineering Manager, Unified Communications (UComm) to own the architecture of our enterprise communications across global locations. You will lead platforms such as Slack and Zoom, Cisco VoIP services, Zoom Phone integrations, and critical A/V systems, prioritizing security, resiliency, and scalable design.

You will build and guide a UComm engineering team, including offshore VoIP engineers, and partner with Workplace Product & Operations, Cyber Security, and End

Qualifications

• Proven experience leading Unified Communications or Enterprise Voice engineering teams with ownership of platform architecture and standards.
• Strong experience operating Slack and Zoom as enterprise collaboration platforms in large-scale environments.
• Deep technical expertise with Cisco Unified Communications including VoIP architecture, call routing, and survivability design.

Responsibilities

• Define and evolve architecture for enterprise voice, video, messaging, and A/V systems across VERSANT’s global footprint.
• Lead a UComm engineering organization that includes offshore VoIP engineers and collaborate with onshore A/V and facilities partners.
• Shape the communications and A/V architecture for VERSANT’s HQ and deploy across 20+ global locations with standardized blueprints.
• Establish technical standards, resiliency models, escalation paths, and security controls for consistent operation and incident response.

Skills

Unified Communications leadership

Enterprise voice engineering

Slack & Zoom platforms

Cisco Unified Communications

GSOC call flows

A/V systems engineering

Offshore team leadership

Cross-functional collaboration

Tools

Poly phones

Zoom Phone integrations

Cisco VoIP services

Job description

Job Description

As Workplace Engineering Manager, Unified Communications (UComm), you will be the engineering and architectural owner of VERSANT’s enterprise communications ecosystem. This role is designed for a Unified Communications leader with deep telecom and collaboration experience, focused on building resilient, secure, and scalable platforms—not general IT operations or software product delivery.

You will define and evolve the architecture for enterprise voice, video, messaging, and A/V systems across VERSANT’s global footprint. Core platforms include Slack and Zoom as primary collaboration tools, Cisco-based VoIP services, Zoom Phone integrations, and physical telephony used as the critical continuity layer during VoIP or network outages in support of GSOC strategy.

You will lead a UComm engineering organization that includes a VoIP-focused offshore team, while working closely with onshore A/V, workplace experience, and facilities partners. Your role is to establish technical standards, resiliency models, escalation paths, and security controls, enabling consistent execution and predictable behavior during both normal operations and incident scenarios.

A key near‑term responsibility is helping us shape the communications and A/V architecture for VERSANT’s new HQ, defining a modern, state‑of‑the‑art blueprint that will be standardized and deployed across 20+ global locations. This role reports to the Senior Director of Workplace Engineering and partners closely with Workplace Product & Operations, Cyber Security, and End User Compute Engineering.

Qualifications

Qualifications

• Proven experience leading Unified Communications or Enterprise Voice engineering teams, with ownership of platform architecture and technical standards


• Strong experience operating Slack and Zoom as enterprise collaboration platforms in large-scale environments


• Deep technical expertise with Cisco Unified Communications, including:
  
  
  
  • VoIP architecture, call routing, and survivability design
  
  
  • Integration with Zoom Phone or comparable cloud telephony services
  
  
  • Physical phone deployments (e.g., Poly or equivalent)
  
  
  
  


• Strong understanding of PSTN architecture and carrier services, including:
  
  
  
  • Redundant call paths and failover design
  
  
  • Physical telephony as a continuity mechanism during VoIP outages
  
  
  
  


• Experience designing and owning GSOC-aligned call flows and escalation behavior, including emergency routing and outage scenarios


• Extensive experience with enterprise A/V systems, including:
  
  
  
  • Conference room and telepresence architecture
  
  
  • Networking considerations (QoS, VLANs, bandwidth planning, redundancy)
  
  
  • Device and hardware standardization
  
  
  
  


• Experience leading UComm engineering teams, including offshore VoIP engineers


• Strong cross-functional collaboration experience with:
  
  
  
  • Workplace Product & Operations
  
  
  • Cyber Security
  
  
  • End User Compute Engineering
  
  
  
  


• Ability to define and enforce clear ownership boundaries across workplace technology domains

Desired Characteristics

• Background as a telecom, UComm, or workplace communications engineer prior to people leadership


• Experience designing HQ or flagship office communications environments used as global reference architectures


• Strong security‑by‑design mindset, including voice security, signaling protection, identity integration, and device trust


• Demonstrated ownership of vendor strategy, including technical evaluation, roadmap influence, and lifecycle planning


• Active engagement with emerging UComm platforms, devices, and A/V technologies


• Comfortable operating as a senior engineering leader focused on architecture, resiliency, and standards, rather than operational task management

Additional Information

As part of our selection process, external candidates may be required to attend an in‑person interview with a VERSANT Media employee at one of our locations prior to a hiring decision. VERSANT Media's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [e-mail].

VERSANT Media is committed to fair and equitable compensation practices. We include a good faith pay range for each position to comply with applicable state and local pay transparency laws and to promote equity across our organization. Actual compensation will be based on factors such as the candidate's skills, qualifications, experience, and location and may include additional forms of compensation and benefits such as health insurance, retirement plans, paid time off, etc.

Compensation

$150,000-$150,000 per year