Workplace Coordinator

Miro Group; Austin (TX); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

Equity

Wellbeing benefit

WFH equipment allowance

Learning & Development stipend

Job summary

Miro is seeking a Workplace Coordinator to lead the Austin hub experience. You will greet employees and guests, manage front-of-house operations, and ensure a welcoming, polished environment daily.

You will oversee local operations, coordinate vendors, support events and onboarding, and act as the North America on-site anchor for service desk tasks. This role is on-site full-time in Austin.

Qualifications

• 2+ years in workplace operations, hospitality, office coordination, or a customer-facing role.
• Natural hospitality mindset delivering welcoming, people-first experiences.
• Strong organizational skills to juggle multiple requests and meet deadlines.
• Clear, professional communication at all levels, written and verbal.
• Proactive, solutions-focused approach in a fast-paced environment.
• Full-time, on-site availability in Austin, TX, five days a week.
• Experience in corporate, tech, or hospitality environments with high standards.
• Comfortable learning workplace management platforms, ticketing systems, and internal tools.

Responsibilities

• Be the face and first impression of the Austin hub, welcoming employees, visitors, and guests.
• Own the front-of-house: visitor management, space readiness, hospitality setup.
• Coordinate supplies, maintenance, and building management liaison.
• Support employee experience including onboarding tours, events, and communications.
• Serve as the on-site anchor for the North America remote service desk, triage Jira tickets.
• Uphold and evolve office policies and standards for the Austin hub.
• Coordinate vendors and contractors end-to-end, schedule and follow through.

Skills

Workplace operations experience

Hospitality mindset

Organizational skills

Clear communication

Proactive mindset

Tools

Workplace management platforms

Ticketing systems

Internal tools

Jira

Job description

As a core member of the Workplace department, the Operations function is responsible for delivering amazing services to Mironeers. We are a forward-thinking team that uses innovative technology and a data-driven approach to design and implement the policies and protocols that underpin a safe, secure, and world-class hub experience, directly contributing to our "Integrated Workplace Excellence" framework. The Austin hub is one of Miro's key US sites, and this role is its face.

About the Role

We’re looking for an enthusiastic, people-first Workplace Coordinator to become the face of Miro’s Austin hub. This role is rooted in hospitality, you bring the warmth, presence, and attention to detail that makes an office feel exceptional rather than just functional. Whether you come from corporate hospitality, front-of-house background or office management, what matters most is that you genuinely care about the experience of every person who walks through the door.

Beyond the front-of-house, this is also a role with growth. You'll take on broader responsibility across operations, vendor management, and events, supported by an experienced global team spanning Amsterdam, Berlin, London, Yerevan, and beyond. For the right person, this is a springboard into a well-rounded workplace career.

What You'll Do

• Be the face and first impression of the Austin hub, welcoming employees, visitors, and guests with warmth and professionalism every day.
• Own the front-of-house experience: visitor management, space readiness, hospitality setup, and daily presentation standard.
• Keep the hub running smoothly behind the scenes: supplies, maintenance coordination, and building management liaison.
• Support employee experience touchpoints including new hire onboarding tours, internal events, and workplace communications.
• Serve as the on-site anchor for the North America remote service desk, triage and resolve Jira tickets, escalating when needed and keeping employees informed.
• Uphold and evolve Miro's office policies, visitor experience standards, and operational guidelines for the Austin hub.
• Coordinate vendors and contractors end-to-end, schedule, follow through, and catch issues before they become visible problems

What You'll Need

• A minimum of 2 years experience in workplace operations, hospitality, office coordination, or a customer-facing role, mindset matters more than years.
• A natural hospitality mindset, you thrive on delivering great service and creating welcoming, people-first experiences, able to make anyone feel at ease, from a new hire on day one to leadership
• Strong organisational skills - you can juggle multiple requests, stay ahead of the day, and follow through without being chased.
• Clear, professional communication, written and verbal, comfortable at all levels of the organisation.
• A proactive, solutions-focused approach. Comfortable in a fast-paced, dynamic environment where every day can look different. You anticipate needs before they're voiced and take initiative to keep the environment thriving.
• Full-time, on-site availability in Austin, TX, five days a week, this is a front-of-house role by design
• You enjoy creating great spaces and moments that bring people together.
• Experience
  • 2-3 years experience in workplace operations, corporate front-of-house, office coordination, hospitality, facilities support.
  • Experience in a corporate, tech, or hospitality environment where presentation and service standards are consistently high.
• Technical Skills
  • Workplace & Ticketing Tools: Comfortable learning and using workplace management platforms, ticketing systems, and internal tools.
  • Vendor Coordination: Ability to liaise with building management, suppliers, and contractors for day-to-day operational tasks.
  • Events & Visitor Experience: Experience supporting logistics for visitor experiences, events, or onboarding activities.
  • AI Fluency: Experienced with using AI tools to boost day-to-day productivity (drafting, summarizing) and able to critically assess AI-generated content.
• Soft Skills
  • Hospitality Presence: You set the tone the moment someone enters, warm, professional and attentive.
  • Adaptability: You adapt quickly when priorities shift, handle the unexpected with composure, and thrive in a dynamic environment where no two days look the same.
  • Growth Orientation: You want to deepen your craft, take feedback well, and actively improve how things are done.
  • Ownership: You take responsibility for what's in your scope, flag blockers early, and follow through.
  • Curiosity: You think beyond the next task, you notice what could be better and take steps to improve it.

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

About Miro

Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 100M users and 250,000 companies collaborate in the Innovation Workspace. Miro was founded in 2011 and currently has more than 1,600 employees in 13 hubs around the world.

We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!

At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.

02. Hiring Manager

The hiring manager will meet to discuss your experience and fit for the role by assessing whether you align with the Miro Mindset (Curiosity, Drive, Resilience, Empathy, Cognitive Agility & Accountability). This interview usually takes 90-120 minutes.

03. Skill Assesment

An interactive presentation to see your skills in action, based around a particular case study or business problem.

04. Meet the Team

Here you will meet cross-functional stakeholders, and we will ask evidence-based questions to evaluate how well you align with the role and Miro's values and culture.

Meet a member of the leadership team to discuss Miro’s company values and share your vision for success at Miro.