Workplace and Facilities Manager, North America

ZoomInfo; Waltham (MA); On-site; USD 95,000 - 149,000; Full time

Job summary

ZoomInfo is hiring a hands-on, systems-first Manager, Workplace Experience and Facilities based onsite in Waltham, MA. You will guide a distributed team across three sites and translate global workplace strategy into consistent local execution, overseeing facilities, security, and employee experience programs.

The role requires 5–7 years of scaling programs in a complex environment, with a focus on cost control, safety, and stakeholder collaboration to reflect ZoomInfo culture and growth.

Qualifications

• 5–7 years of experience scaling workplace and facilities programs in a multi-site environment.
• Systems-first thinker with a people-first mindset balancing scalable process and employee experience.
• Experience managing seven-figure operations budgets and emergency plans.
• Familiarity with access control fundamentals and badge systems.
• Experience leading distributed teams and cross-functional stakeholders.

Responsibilities

• Lead facilities management programs to ensure operational excellence at all sites.
• Own MACs, space management, and seating accuracy at hub sites.
• Oversee ticketing, vendor relationships, and seven-figure OpEx budget.
• Develop emergency response plans and run safety drills across locations.
• Manage access control, badging systems, and visitor management coordination.
• Deliver scalable People Experience events and food & beverage programs.
• Lead a distributed team of four across three locations and align with global strategy.

Skills

Facilities management

Budget management

People leadership

Emergency response planning

Access control systems

Vendor management

Stakeholder management

Change management

Job description

ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You'll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won't just contribute. You'll make things happen-fast.

ZoomInfo is seeking a hands-on, systems-first Manager, Workplace Experience and Facilities. Reporting to the Head of Global Real Estate, Workplace and Security (GREWS), you will partner closely with this leader to translate global workplace and security strategy into consistent, high-quality execution across North American hubs. This role sits at the intersection of facilities management, physical security, and employee experience - accountable for building a scalable, consistent operating model across all North American sites, while tailoring the on-the-ground experience to the unique culture and needs of the hub locations.

You will lead a distributed team across three primary locations. You and your team own day-to-day operations spanning preventative maintenance, vendor relationships, fire life safety, access control, employee recognition, and onsite events. This role is ideal for someone who has scaled facilities and workplace programs in a high-growth environment, has technical facilities knowledge, and who brings a people-first mindset to both team and stakeholder management.

What You'll Do

• Build upon established facilities management programs, ensuring operational excellence at every site.
• Own preventative maintenance, vendor management, and moves/adds/changes (MACs) at hub sites, ensuring accuracy of space management software and seating assignments.
• Manage internal ticketing system, ensuring team response time meets SLAs.
• Manage a seven figure OpEx budget, including forecasting, quarterly reconciliations, and cost optimization.
• Support quarterly ESG data collection and sustainability initiatives across sites.
• Refine existing physical security program, including ownership of visitor management software and coordinating with building security.
• Manage access control and badging systems, including key card provisioning, deactivation, and audits.
• Maintain emergency response plans, run fire life safety drills, and develop onsite safety/emergency response teams (ERTs) in each location.

Workplace Experience & Events

• Deliver a scalable People Experience Events program - including employee events, team offsite logistics and more - bespoke to each site while operating from a shared budget and execution playbook.
• Manage the Food & Beverage program in hub sites. Responsible for budget management and ensuring vendor service levels are met.
• Administer the company’s employee recognition platform, including budget management and utilization metrics.
• Partner with local site leaders to ensure programs and experiences reflect ZoomInfo culture.

People Leadership & Stakeholder Management

• Directly manage a team of four across three locations, empowering them to execute day-to-day operational work while setting clear goals, providing growth opportunities, and building team capability.
• Partner closely with the Head of GREWS to align regional execution with global strategy, escalating risks and surfacing opportunities for program improvement.
• Communicate proactively and clearly across all levels of the organization, translating operational plans into employee-facing communications.
• Perform other duties as assigned.

What You Bring

Knowledge, Skills, and Abilities Required

• 5-7 years of experience scaling workplace and facilities programs in a complex, multi-site environment.
• A systems-first thinker who is also a genuine "people person". You are able to balance scalable process with a personalized, high-touch employee experience.
• Demonstrated experience managing seven-figure operations budgets.
• Experience developing emergency response plans, running safety drills, and leading onsite safety/emergency response teams.
• Familiarity with access control fundamentals, including key card/badging systems.
• Experience administering employee recognition platforms, or similar programs.
• Experience leading change management initiatives with employees and stakeholders.
• Proven people leadership experience with the ability to manage and develop a geographically distributed team.
• Strong stakeholder management and communications skills; able to influence outcomes and align cross-functional partners.
• Proactive and solutions-oriented, with the curiosity and enthusiasm to take on new and unfamiliar challenges.
• Strong time management skills: able to prioritize and multitask in a fast-paced environment.

Preferred Certifications

FMP, CFM or MCR preferred, but not required. CPR/First Aid certification a plus.

Working Conditions

This role is based onsite in Waltham, MA. Occasional travel to other locations required.

Ability to walk assigned facilities regularly, including navigating stairs across multi-floor buildings, and to occasionally lift or move equipment up to 40 lbs. Availability to respond to occasional after-hours facilities or safety emergencies as need

Actual compensation offered will be based on factors such as the candidate's work location, qualifications, skills, experience and/or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process. We want our employees and their families to thrive.

In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here.

Below is the US base salary for this position. Additional compensation such as Bonus, Commission, Equity and other benefits may also apply.

$94,500-$148,500 USD

About Us

ZoomInfo (NASDAQ: GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller.

ZoomInfo is committed to protecting your privacy when you apply for jobs with us. Please review our Job Applicant Privacy Notice for more details on how we handle your personal information.

ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here.

ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements.

For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. ZoomInfo does not administer lie detector tests to applicants in any location.