WORKPLACE AMBASSADOR SUPERVISOR

Flik Hospitality Group; San Leandro (CA); On-site; USD 65,000 - 68,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Job summary

Flik Hospitality Group is hiring a Workplace Ambassador Supervisor to guide Workplace Ambassadors, uphold service standards, and coordinate support across nearby locations. The role emphasizes customer service, teamwork, and proactive issue resolution in a dynamic corporate environment.

The position involves coaching, event support, and collaboration with facilities and business partners to maintain a positive workplace experience for employees and visitors at multiple San Francisco Bay Area

Qualifications

• Hospitality-minded, service-oriented professional who enjoys working with people and contributing to a positive, team-focused workplace.
• Demonstrated ability to investigate workplace concerns, follow through on issues, and help drive timely resolution.
• Strong interpersonal, communication, and relationship-building skills with the ability to establish trust and communicate professionally with employees, leaders, vendors, and cross-functional partners.
• Commitment to creating a welcoming, professional, and supportive workplace experience for employees and visitors.
• Positive, flexible, and patient under pressure, with the ability to remain calm, professional, and solutions-focused in a fast-paced corporate environment.
• Experience providing guidance, coaching, or informal leadership to others in hospitality, workplace services, or corporate office settings.

Responsibilities

• Provide day-to-day direction, coaching, and support to Workplace Ambassadors to ensure consistent service delivery and professional standards.
• Log, monitor, and follow up on employee and workplace issues using workplace systems and ticket tools.
• Coordinate work order activity, document requests, track status, and liaise with facilities and vendors for timely resolution.
• Support understanding of workplace guidelines and site practices with a helpful, professional approach.
• Share local site information, transportation options, and nearby services with employees and visitors.
• Plan localized events and provide day-of support for enterprise-wide site events as needed.
• Conduct workplace tours and train Ambassadors to host tours for employees and visitors.
• Assist with onboarding, coaching, and coordinating support for Ambassadors.

Skills

Hospitality

Interpersonal

Communication

Customer service

Team leadership

Job description

What Makes FLIK Click

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

Job Summary

The Workplace Ambassador Supervisor provides daily support and guidance to Workplace Ambassadors while helping maintain a safe, comfortable, and functional flexible-workspace environment. This role requires strong interpersonal skills, sound judgment, and the ability to build trusted relationships with employees, business partners, building vendors, and local site stakeholders. The Supervisor is expected to model excellent customer service, proactively identify and elevate workplace needs, coordinate work orders and ticket follow-up, use workplace systems and technology platforms, communicate operational trends and metrics, and help coordinate Ambassador coverage or support across nearby local locations as needed.

Flik Hospitality Group

Salary

$65000 - $68000 / year

Office locations / options include San Francisco, San Leandro or Concord

Workplace Ambassador Supervisor Responsibilities

• Provide day-to-day direction, coaching, and support to Workplace Ambassadors to help ensure consistent service delivery, professional standards, and a positive team environment.
• Log, monitor, and follow up on employee and workplace issues using applicable workplace systems and ticket management platforms, including Microsoft Teams, Corrigo, and other work order tools, escalating concerns to the appropriate partner when needed.
• Coordinate work order activity by documenting requests, tracking status, communicating updates, and partnering with Facilities, vendors, and other support teams to help ensure timely resolution.
• Support employee understanding of workplace guidelines, including clean desk expectations, neighborhood seating, and other site practices, using a helpful and professional approach.
• Provide local site and community information as appropriate, including directions, workplace resources, transportation options, dining, nearby services, and visitor support.
• Plan and execute localized, small-scale workplace events or engagement activities that support employee experience, site culture, and business partner needs, while also providing logistical day-of support for enterprise-wide site events as needed.
• Conduct workplace tours and train Ambassadors to host tours for employees, new hires, visitors, and stakeholders, highlighting workplace resources, flexible workspace practices, and site-specific support services.
• Assist with onboarding, coaching, reinforcing service expectations, and coordinating support for Ambassadors

working across nearby local locations when applicable.

• Prepare and share operational updates or reporting related to workplace activity, issue trends, service gaps, event support, and team coverage to inform leadership decisions and partner follow-up.

Minimum Qualifications

• Hospitality-minded, service-oriented professional who enjoys working with people and contributing to a positive, team-focused workplace environment.
• Demonstrated ability to investigate workplace concerns, follow through on issues, and help drive timely resolution.
• Strong interpersonal, communication, and relationship-building skills, with the ability to establish trust and communicate professionally with employees, leaders, vendors, and cross-functional partners.
• Commitment to creating a welcoming, professional, and supportive workplace experience for employees and visitors.
• Positive, flexible, and patient under pressure, with the ability to remain calm, professional, and solutions-focused in a fast-paced corporate environment.
• Experience providing guidance, coaching, or informal leadership to others, preferably in hospitality, workplace services, customer service, facilities, or a corporate office environment.

Associates At Flik Hospitality Are Offered Many Fantastic Benefits

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Flik maintains a drug-free workplace.