Worklife Customer Support Associate - Employee Assistance Program (Shift: Wednesday-Sunday)

4062 Aetna Resources, LLC; Town of Texas (WI); Hybrid; USD 26,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) matching

Job summary

CVS Health is seeking a Care Partner to join our Employee Assistance Program team in a fully remote role serving U.S.-based members. You will support mental health and wellbeing resources and help members access behavioral health benefits and community services.

The position requires 1-2 years in a call center or similar setting and 1 year in a human service field, with basic computer skills and a reliable internet connection.

Qualifications

• 1-2 years of experience in a call center, help line, customer support, or similar virtual service environment.
• 1 year experience in a social, psychological or human service field providing client support.
• Basic computer knowledge (Microsoft Office Suite, Word, Excel, Teams, etc.)

Responsibilities

• Respond to member inquiries via phone, video, and live chat.
• Assess member needs and connect to behavioral health, EAP, and community resources.
• Provide information, guidance, referrals, and benefit education.
• Recognize warning signs, de-escalate, and facilitate clinical transfers when appropriate.
• Document interactions and maintain confidentiality.
• Navigate multiple systems in a fast-paced, service-focused environment.

Skills

Call center experience

Behavioral health support

Education

High school diploma or equivalent

Bachelor degree (preferred)

Tools

Microsoft Office Suite

Teams

Word

Excel

Job description

We’re building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time. This is a fully remote position open to candidates located anywhere in the U.S., working Saturday - Wednesday from 8:30 AM-5:00 PM ET, with schedules subject to business needs; as part of a 24/7 contact center operation, occasional holiday coverage may be required.

Position Summary

We are looking for high-performing individuals to join our Care Partner/Employee Assistance Program (EAP) team! This team supports members as their front-door to Mental Health Wellbeing and will be responsible for supporting the provision and use of employee assistance benefits, employer benefits, and behavioral health benefits. Our goal is to deliver an elite, integrated experience across the breadth of RFL, Behavioral Health and Medical products to ensure every member and their families get the right support for their unique mental wellbeing needs.

Key Responsibilities:

• Respond to member inquiries and provide support through phone, video, and live chat.
• Assess member needs and connect individuals to appropriate behavioral health, employee assistance, and community resources.
• Provide information, guidance, referrals, and benefit education.
• Recognize warning signs, de-escalate challenging situations, and facilitate clinical transfers when appropriate.
• Support members and their families while adhering to program policies and service standards.
• Accurately document interactions and maintain confidentiality.
• Navigate multiple systems simultaneously in a fast-paced, service-focused environment.

Required Qualifications

• 1-2 years of experience in a call center, help line, customer support, or similar virtual service environment.
• 1 year Experience in a social, psychological or human service field providing client support.
• Basic computer knowledge (Microsoft Office Suite, Word, Excel, Teams, etc.)
• Reliable, hardwired broadband or fiber internet connection required.

Preferred Qualifications

• 1 year of Behavioral Health experience.
• Bachelor degree preferred.

Education

High school diploma or equivalent required.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is: $18.50 - $35.29 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 10/01/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.