Workforce Strategy Manager, PRO

Ralph Lauren; Nutley (NJ); On-site; USD 120,000 - 160,000; Full time

Job summary

Ralph Lauren is seeking a Workforce Strategy Manager to leverage data and analytics to improve operational efficiency and support business growth across stores. The role partners with Retail Operations, Field Leadership, finance, and business teams to optimize payroll and drive KPI improvements.

Candidates should have strong communication, retail experience, and financial acumen, with proven project management skills. Ability to travel and work flexible hours is required.

Qualifications

• Experience translating data into actionable workforce strategy.
• Strong communication across field and corporate partners.
• Ability to manage payroll budgeting and KPIs.

Responsibilities

• Develop and execute company workforce strategy to drive productivity and 4-wall profitability.
• Lead ongoing census and store org chart evaluation and updates.
• Accountable for the S&B and productivity performance of division of responsibility.
• Responsible for creation and management of payroll budget.
• Lead the communication of payroll performance and workforce strategy to field and business partners.
• Review data to identify trends and insights and translate the information into strategy.
• Lead in any necessary change management to optimize the labor model and field engagement.
• Oversee commission and bonus calculations, payout, and reporting process.
• Provide the highest level of customer service to the field and home office.
• Support project implementation and KPI initiatives through facilitation, project management and documentation follow-up.
• Drive performance metrics and KPIs.
• Support other projects as assigned to enable Retail Operations and workforce strategy overall functionality.
• Responsible for the development and performance of Workforce Strategy Analysis.

Skills

Communication skills

Retail/frontline experience

Financial acumen

Project management

Analytical thinking

Collaboration

Problem solving

Tools

Smartsheet

Excel

Adobe Acrobat

Word

Outlook

Adobe Suite

Job description

About Ralph Lauren Corporation

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Workforce Strategy Manager

The Workforce Strategy Manager uses data and analytics to drive operational efficiency and support business growth and results. The role analyzes field behaviors and store KPIs to identify opportunities to drive efficiency. The role will work with the Retail Operations, Field Leadership team, finance and business partners to establish action plans to convert these opportunities; establishing the optimal payroll model, improve store KPIs and accelerate business growth.

Key Responsibilities

• Develop and execute company workforce strategy to drive productivity and 4-wall profitability
• Lead ongoing census and store org chart evaluation and updates
• Accountable for the S&B and productivity performance of division of responsibility
• Responsible for creation and management of payroll budget
• Lead the communication of payroll performance and workforce strategy to field and business partners
• Review data to identify trends and insights and translate the information into strategy
• Lead in any necessary change management to optimize the labor model and field engagement
• Oversee commission and bonus calculations, payout, and reporting process
• Provide the highest level of customer service to the field and home office
• Support project implementation and KPI initiatives through facilitation, project management and documentation follow-up
• Drive performance metrics and KPIs
• Support other projects as assigned to enable Retail Operations and workforce strategy overall functionality
• Responsible for the development and performance of Workforce Strategy Analysis

Key Requirements

• Ability to work under pressure in a fast-paced environment to prioritize tasks and to delegate when appropriate.
• Ability to act with integrity, professionalism, and confidentiality.
• Experience working with retail or frontline teams is highly preferred.
• Financial acumen to manage budgets, forecasting and cost optimization.
• Collaborative mindset with a proactive approach to problem-solving.
• Ability to challenge assumptions, ask the right questions, and explore alternative perspectives
• Strong communication skills (listening, written, verbal, facilitation) and build strong relationships cross functionally.
• Proficiency in project management tools (Smartsheet or similar); Excellent Excel & Adobe Acrobat skills; Strong Word, Outlook & Adobe Suite
• Must be able to work various hours depending on project scope and needs
• Ability to travel