Workforce Specialist (Career Resource Advisor) - Trident/Charleston

State of South Carolina; South Carolina; On-site; USD 42,000 - 64,000; Full time

Job summary

State of South Carolina’s Department of Employment and Workforce (DEW) seeks a Workforce Specialist in the Trident Region. You will deliver a broad range of employment services, help jobseekers resolve barriers, and connect individuals with SC Works resources and career guidance.

The role requires strong customer service and recruiting skills, travel to Berkeley, Charleston and Dorchester counties may be needed, and you will collaborate with Business Consultants and community partners to place

Qualifications

• High school diploma with 4+ years in customer service or related fields, or a Bachelor’s degree with 2+ years in similar roles.
• Experience in recruitment, interviewing, counseling, and case management is preferred.
• Ability to educate jobseekers about DEW programs and services.

Responsibilities

• Educate individuals on DEW programs, policies, and services and assist with SC Works Center activities.
• Provide professional customer service and outreach to jobseekers and employers.
• Collaborate with staff and partners to schedule activities and referrals.
• Refer qualified applicants to jobs posted through SC Works and match to openings.
• Develop relationships with community resources for seamless referrals.
• Support SC Works Centers and Workforce programs ongoingly.

Skills

Customer service

Recruitment

Interviewing

Counseling

Case management

Education

High school diploma with 4+ years experience

Bachelor’s degree with 2+ years experience

Job description

About Us

Business is booming in South Carolina! Are you ready to be a part of developing and connecting the next generation of workers in this state? Year after year, experts pick our state as one of the best in the country for doing business. Just last year, South Carolina announced more than 8,000 new jobs and $9.12 billion in capital investment. Entrepreneurs are flocking to cities like Greenville, Charleston, Columbia, and Rock Hill to start and grow their businesses. And our hospitality industry is primed to take off as travelers from around the world continue to discover the beauty and accessibility of South Carolina’s mountains and coast.

Here at the South Carolina Department of Employment and Workforce (DEW), we are laser-focused on connecting every jobseeker who comes through our doors with their next great career opportunity! Are you looking for a meaningful position at an agency brimming with optimism and camaraderie that also offers job security, affordable health insurance, great retirement benefits, and work-life balance? If so, continue reading to discover your chance to make a difference at DEW!

Job Description

Our Workforce Specialist serves within the Employment Services (ES) division. ES programs improve the functioning of the labor market by bringing together individuals who are seeking employment and employers who are seeking workers. The SC Works system provides jobseekers with career guidance, job referrals, assessments, and résumé assistance. Free tools to assist employers include posting job openings, recruiting and screening candidates, and reviewing job market trends. South Carolina’s 12 local workforce development boards administer the SC Works Centers throughout the state.

The Workforce Specialist reports to the Employment Services Division in the Trident Region. This role delivers a broad range of services to assist individuals in resolving barriers to employment and increasing skills to obtain or maintain employment.

This position may require scheduled travel to the following counties: Berkeley, Charleston, and Dorchester.

Key Responsibilities

• Educate individuals on DEW programs, policies, and services, assist with all services within the SC Works Center, and perform resource room activities and outreach.
• Ensure timely, professional, and attentive customer service.
• Collaborate with co-workers, management, and partner staff for scheduling activities.
• Refer qualified applicants to jobs posted through SC Works.
• Work directly with Business Consultants to match customers and clients to position openings.
• Develop relationships with community resources for seamless referrals.
• Promote SC Works services through community and center workshops and activities.
• Provide ongoing support to SC Works Centers and all Workforce programs.

Education and Experience

A high school diploma with a minimum of four years of experience in customer service, recruitment, selection, interviewing, counseling, case management or a related field.

Bachelor’s degree with at least two years of experience in customer service, recruitment, selection, interviewing, counseling, case management or a related field.