Workforce Specialist

Black Box; Plano (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

Black Box is seeking a Workforce Planning Specialist to support 24/7 mission-critical environments across data centers and cloud operations. You will maintain staffing databases, validate reports, forecast demand, and partner with Recruiting, Training, and HR to ensure deployment readiness and data accuracy.

The role emphasizes collaboration with project managers and leadership, handling onboarding, travel logistics, and backlog reduction while driving continuous improvements in workforce

Qualifications

• Bachelor’s degree in Business, Operations, Engineering, or related field.
• 1-4 years of experience in Workforce Management, Operations Planning, or similar roles.
• Experience supporting 24/7 mission-critical environments (data centers, telecom, cloud, or similar).
• Strong analytical and modeling skills (Excel, SQL, or similar tools).
• Experience with WFM platforms (e.g., Kronos/UKG, NICE, Workday, or similar).
• Experience in hyperscale or colocation data center environments.
• Knowledge of capacity planning and infrastructure lifecycle management.
• Familiarity with ITIL, incident management, or service operations frameworks.

Responsibilities

• Maintain workforce tracking systems and staffing databases.
• Verify employee assignment information, project placements, and workforce status changes.
• Audit workforce reports to ensure accuracy and completeness.
• Track employee utilization, availability, and bench status.
• Assist with workforce forecasting and manpower planning activities.
• Validate workforce reports prior to distribution to leadership.
• Generate weekly and monthly workforce metrics and staffing summaries.
• Monitor workforce dashboards and identify data discrepancies.
• Maintain workforce records including project assignments, start dates, training completion, and deployment status.
• Support leadership with ADHOC reporting requests.
• Timesheet audit and Expense reimbursement review.
• Assist in coordinating employee deployments to project sites.
• Track onboarding requirements including background checks, drug screens, training, and customer-specific requirements.
• Coordinate travel and lodging requests with appropriate departments.
• Monitor deployment readiness and elevate issues that may impact project start dates.
• Support workforce mobilization efforts during high-volume staffing periods.
• Partner with Recruiting to track candidate onboarding progress.
• Work with Training teams to monitor training completion and deployment readiness.
• Coordinate with HR regarding employee status updates and workforce records.
• Communicate workforce updates to project managers and operational leadership.
• Support workforce planning meetings and staffing reviews.
• Collaborate with field staff on best practices
• Identify opportunities to improve workforce tracking and reporting processes.
• Assist in maintaining workforce procedures and documentation.
• Support implementation of workforce management tools and dashboards.
• Recommend process improvements that increase visibility and reporting accuracy.

Skills

Workforce Management

Operations Planning

Analytical skills

Excel/SQL

ITIL knowledge

Data center experience

Education

Bachelor’s degree in Business/Operations/Engineering

Tools

Kronos/UKG

NICE

Workday

Job description

• Bachelor’s degree in Business, Operations, Engineering, or related field.
• 1-4 years of experience in Workforce Management, Operations Planning, or similar roles.
• Experience supporting 24/7 mission-critical environments (data centers, telecom, cloud, or similar).
• Strong analytical and modeling skills (Excel, SQL, or similar tools).
• Experience with WFM platforms (e.g., Kronos/UKG, NICE, Workday, or similar).
• Experience in hyperscale or colocation data center environments.
• Knowledge of capacity planning and infrastructure lifecycle management.
• Familiarity with ITIL, incident management, or service operations frameworks.

Job Description

Required

• Bachelor’s degree in Business, Operations, Engineering, or related field.
• 1-4 years of experience in Workforce Management, Operations Planning, or similar roles.
• Experience supporting 24/7 mission-critical environments (data centers, telecom, cloud, or similar).
• Strong analytical and modeling skills (Excel, SQL, or similar tools).
• Experience with WFM platforms (e.g., Kronos/UKG, NICE, Workday, or similar).
• Experience in hyperscale or colocation data center environments.
• Knowledge of capacity planning and infrastructure lifecycle management.
• Familiarity with ITIL, incident management, or service operations frameworks.

Responsibilities

Workforce Administration

• Maintain workforce tracking systems and staffing databases.
• Verify employee assignment information, project placements, and workforce status changes.
• Audit workforce reports to ensure accuracy and completeness.
• Track employee utilization, availability, and bench status.
• Assist with workforce forecasting and manpower planning activities.

Reporting

• Validate workforce reports prior to distribution to leadership.
• Generate weekly and monthly workforce metrics and staffing summaries.
• Monitor workforce dashboards and identify data discrepancies.
• Maintain workforce records including project assignments, start dates, training completion, and deployment status.
• Support leadership with ADHOC reporting requests.
• Timesheet audit and Expense reimbursement review.

Mobilization Planning

• Assist in coordinating employee deployments to project sites.
• Track onboarding requirements including background checks, drug screens, training, and customer-specific requirements.
• Coordinate travel and lodging requests with appropriate departments.
• Monitor deployment readiness and elevate issues that may impact project start dates.
• Support workforce mobilization efforts during high-volume staffing periods.

Collaboration

• Partner with Recruiting to track candidate onboarding progress.
• Work with Training teams to monitor training completion and deployment readiness.
• Coordinate with HR regarding employee status updates and workforce records.
• Communicate workforce updates to project managers and operational leadership.
• Support workforce planning meetings and staffing reviews.
• Collaborate with field staff on best practices

Process Improvement

• Identify opportunities to improve workforce tracking and reporting processes.
• Assist in maintaining workforce procedures and documentation.
• Support implementation of workforce management tools and dashboards.
• Recommend process improvements that increase visibility and reporting accuracy.

Why Black Box?

Black Box is a leading global technology solutions provider with 2,500+ team members across 24 countries. We design, deploy, and manage world-class IT infrastructure solutions for some of the most demanding environments worldwide. We value innovation, ownership, transparency, and continuous growth—both in our business and our people. When you join Black Box, you join a team committed to delivering excellence and elevating the customer experience.

Equal Opportunity Employer

-Black Box is an equal opportunity employer. We welcome applicants of every background and do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected status.