Workforce Solutions Group - Account Management

Howden; United States; Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Discretionary bonus

Medical/dental/vision insurance

401(k) retirement plan

Flexible Paid Time Off

Parental leave

Job summary

Howden is seeking an experienced Account Manager to serve as the primary day-to-day contact for assigned corporate clients in the US. You will partner with producers, consultants, carriers, and internal specialists to deliver proactive service on employee benefits and human capital solutions.

The ideal candidate is client-focused, highly organized, and adept at managing multiple priorities in a fast-paced environment, with strong relationship-building and presentation skills.

Qualifications

• 3+ years of client service, account management, employee benefits, or related experience.
• Strong understanding of employee benefits and workforce-related programs.
• Excellent relationship management and client communication skills.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Strong analytical and problem-solving abilities.
• Experience preparing client-facing presentations and reports.
• Proficiency with Microsoft Office and CRM or agency management systems.
• Strong attention to detail and organizational skills.

Responsibilities

• Serve as the primary day-to-day contact for assigned clients and develop strong, long-term relationships.
• Coordinate and manage client service activities, ensuring timely and accurate delivery of solutions and services.
• Support the implementation, renewal, and ongoing management of employee benefit programs and workforce solutions.
• Prepare client presentations, renewal materials, stewardship reports, and strategic reviews.
• Partner with carriers, vendors, and internal subject matter experts to resolve client issues and deliver recommendations.
• Assist clients with employee benefits administration, compliance requirements, and workforce-related initiatives.
• Identify opportunities to enhance client programs and improve employee experience and organizational outcomes.
• Support the annual renewal process, including gathering underwriting information, coordinating marketing efforts, and reviewing carrier proposals.
• Analyze plan performance, utilization trends, and workforce-related metrics to support client decision-making.
• Maintain accurate client records and documentation within agency management and CRM systems.
• Collaborate closely with Producers and Consultants to support retention and growth objectives.
• Stay current on market developments, healthcare trends, regulatory changes, and workforce solutions best practices.

Skills

Client service

Account management

Employee benefits

Communication skills

Analytical skills

Presentations

Education

Bachelor’s degree

Tools

CRM systems

Microsoft Office

Job description

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Why Join Howden US?

At Howden, we’re building a different kind of insurance and people advisory business. With over 22,000 employees across more than 50 countries and ambitious growth plans in the U.S., we bring together insurance, reinsurance, employee benefits, and human capital expertise to help organizations navigate risk and drive performance. Howden’s collaborative culture empowers colleagues to deliver exceptional client outcomes while providing opportunities for professional growth, development, and ownership.

Account Management plays a critical role in managing client relationships, delivering strategic workforce solutions, and ensuring an exceptional client experience.

The Role

Account Management is responsible for managing and servicing client relationships while supporting the delivery of employee benefits and human capital solutions. This role serves as a trusted day-to-day advisor to clients, partnering closely with producers, consultants, carriers, and internal specialists to provide proactive service and strategic guidance.

The ideal candidate is client-focused, highly organized, and passionate about helping organizations navigate increasingly complex workforce challenges.

What Your Day Will Look Like

• Serve as the primary day-to-day contact for assigned clients and develop strong, long-term relationships.
• Coordinate and manage client service activities, ensuring timely and accurate delivery of solutions and services.
• Support the implementation, renewal, and ongoing management of employee benefit programs and workforce solutions.
• Prepare client presentations, renewal materials, stewardship reports, and strategic reviews.
• Partner with carriers, vendors, and internal subject matter experts to resolve client issues and deliver recommendations.
• Assist clients with employee benefits administration, compliance requirements, and workforce-related initiatives.
• Identify opportunities to enhance client programs and improve employee experience and organizational outcomes.
• Support the annual renewal process, including gathering underwriting information, coordinating marketing efforts, and reviewing carrier proposals.
• Analyze plan performance, utilization trends, and workforce-related metrics to support client decision-making.
• Maintain accurate client records and documentation within agency management and CRM systems.
• Collaborate closely with Producers and Consultants to support retention and growth objectives.
• Stay current on market developments, healthcare trends, regulatory changes, and workforce solutions best practices.

Key Areas of Focus

Workforce Solutions may include:

• Employee Benefits
• Health & Welfare Programs
• Retirement and Financial Wellness
• Executive Benefits
• Compensation and Total Rewards
• Workforce Analytics
• Talent Attraction and Retention Strategies
• Wellbeing Programs
• Leave and Absence Solutions
• HR Technology and Administration
• Compliance and Regulatory Consulting
• Human Capital Risk Management

Skills and Experience That Will Lead to Success

• 3+ years of client service, account management, employee benefits, human capital consulting, or related experience.
• Strong understanding of employee benefits and workforce-related programs.
• Excellent relationship management and client communication skills.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Strong analytical and problem-solving abilities.
• Experience preparing client-facing presentations and reports.
• Proficiency with Microsoft Office and CRM or agency management systems.
• Strong attention to detail and organizational skills.
• Collaborative, team-oriented mindset with a commitment to exceptional service.

Preferred Qualifications

• Bachelor’s Degree or equivalent professional experience.
• Active Life, Accident & Health License, or ability to obtain upon hire.
• CEBS, SHRM-CP, SHRM-SCP, or other industry certifications preferred.
• Experience supporting middle market and large employer clients.
• Familiarity with employee benefits administration, compliance, and workforce strategy initiatives.

Compensation and Benefits

In addition to a competitive base salary, employees are eligible to receive a discretionary bonus. Howden also offers a variety of benefits and programs, subject to eligibility, including:

• Medical, dental, and vision insurance, including healthcare savings and reimbursement accounts
• 401(k) retirement plan
• Flexible Paid Time Off and paid parental leave
• Life and Disability insurance

What Do We Offer in Return? A Career That You Define.

Our business succeeds by allowing our people to make a mark in the areas they care about most, whether that’s personal development, volunteering, or creating solutions that help clients address their most significant workforce challenges. We support our people in every aspect of their lives, recognizing that fulfillment at home and work go hand in hand. We provide competitive benefits, opportunities for professional development, and the ability to participate in a unique employee ownership culture.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new

• We support each other in the small everyday moments and the bigger challenges

• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent