WorkForce Software, Technical Implementation Consultant

ADP; Livonia (MI); Hybrid; USD 75,000 - 110,000; Full time

Job summary

ADP is seeking a Technical Implementation Consultant to deliver the WorkForce Software Suite, configuring products to meet client needs and ensuring successful delivery. You will work with project teams, perform coding and testing, and develop your consulting and leadership skills through training and certifications.

The role supports a hybrid work model and involves travel up to 50% for client engagements.

Qualifications

• 2–4 years of experience in software implementations.
• Experience with programming languages, preferably JavaScript, HTML and SQL.
• Experience implementing or training on a packaged software system or highly complex internally developed application.
• Intermediate to advanced Microsoft Excel skills.
• Familiarity with waterfall and agile methodologies in a services delivery role.
• Ability to travel up to 50% with potential for international travel.

Responsibilities

• Configuration of the WorkForce Software Suite according to client requirements.
• Understand product configuration requirements and customize templates; troubleshoot settings.
• Understand project scope and implementation approach for assigned projects.
• Guide complex issues including administrative and configuration challenges.
• Communicate roadblocks and seek guidance in a timely manner.
• Create complex formulas using mathematical and programming skills.
• Perform unit and system testing of the configured application and verify test cases.

Skills

Software implementations

Client-facing

Team collaboration

Education

College degree not required

Tools

JavaScript

HTML

SQL

Excel

Job description

WorkForce Software, an ADP company, is hiring a Technical Implementation Consultant

• Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress?
• Are you a continuous learner who embraces ongoing training, development, and mentorship opportunities?

Well, this may be the role for you. Ready to make your mark?

As a Technical Implementation Consultant, you will work to deliver our WorkForce Software (WFS) Suite (Time, Scheduling, Integrations, etc.) in a way that solves the unique business challenges for each client. You will spend your day working with project teams to ensure our suite of products are being developed to comply with clients needs and are delivered successfully by configuring the software. A Technical Consultant performs coding, debugging, testing, and troubleshooting. You will continue to develop your skills in consulting, leadership, client relationships, and the knowledge of our products by taking training courses and maintaining certifications. To thrive in this role, you have a way with clients that builds rapport, establishes trust, and shines with professionalism. In person, over the phone and in writing, your communication style is clear and easy for our clients to understand and act on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

WHAT YOU’LL DO: Responsibilities

What You Can Expect On a Typical Day

• Configuration of the WorkForce Software (WFS) Suite (Time, Scheduling, etc.) according to the client business requirements.
• Comprehension of the WorkForce Software Product configuration requirements (i.e., correct naming conventions and how this impacts the database, customizing templates, troubleshoot settings, proper sequence of product setting implementation).
• Understanding of the project scope and implementation approach for assigned projects.
• Guide complex issues including administrative and configuration challenges.
• Communicate roadblocks and seek out guidance in a timely manner.
• Create complex formulas that leverage mathematical and/or programming skills.
• Perform unit and system testing of configured application and ensure test cases pass as described by their requirements.

TO SUCCEED IN THIS ROLE: Requirements

• 2-4 years' experience in software implementations.
• Minimum 2 years' experience with programming language, preferably JavaScript, HTML and SQL.
• Experience implementing or training on a packaged software system or highly complex internally developed application.
• Intermediate to advanced Microsoft Office skills with a strong emphasis on Excel.
• Understand waterfall and agile methodologies, frameworks, and practices in a services delivery role.
• Demonstrates technical aptitude to learn quickly and adapts to new circumstances.
• Ability to work on a dynamic, client-focused team and establish excellent working relationships.
• Ability to travel up to 50% with the potential for international travel.
• Associates that are located near an ADP or WorkForce office, would be expected to follow the ADP hybrid work model.

Required

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

Experience noted above, OR

• Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you developed and are excited to provide an environment where you can continue to make a meaningful impact.

BONUS POINTS FOR THESE: Preferred Qualifications

• Knowledge of WorkForce Software (WFS) and it's proprietary language.
• Consulting skills.
• Familiarity with or background in HR, Payroll, or Workforce Management.
• Experience providing application support for complex software systems.

You’ll Love Working Here Because You Can

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights. Belong by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, dynamic environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

A little about ADP:

We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP:

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.