Manager Regional Operations

Access Clinical Partners, LLC; Town of Carmel (NY); On-site; USD 68,000 - 94,000; Full time

Job summary

GoHealth seeks a Manager, Regional Operations (ROM) to lead multiple urgent care centers across a defined region. You will own P&L, drive financial targets, and ensure high-quality patient care while managing center operations. Significant travel within the region is required.

You will coach and develop large teams, partner with HR, and align operations with company goals to deliver sustainable growth and efficiency across centers.

Qualifications

• Bachelor's degree in Healthcare Admin, Business, or related field.
• Masters degree preferred for advanced leadership roles.
• Experience in multi-site healthcare operations and accountability for results.

Responsibilities

• Oversee multi-site operations within a defined region and ensure regulatory compliance.
• Drive P&L performance, budgeting, forecasting, and cost management.
• Lead large cross-functional teams including clinical and administrative staff.
• Partner with HR People Team for talent development and performance management.
• Collaborate with Marketing and Operations leadership to improve patient care and financial results.

Skills

Leadership

P&L Ownership

Cross-functional leadership

Strategic thinking

Financial acumen

Education

Bachelor's degree

Master's degree

Tools

EMR systems

Operational reporting tools

Job description

Job Summary

The Manager, Regional Operations (ROM) is a dynamic and strategic leader responsible for overseeing the operational, financial, and clinical performance of multiple urgent care centers within a defined geographic region. This role ensures the delivery of high-quality patient care, exceptional service, and strong financial results through effective leadership, center management, and full P&L ownership. The ROM drives operational excellence by aligning center performance with organizational goals, fostering a culture of accountability, and leading cross-functional teams to achieve sustainable growth and efficiency. A key focus of this role is leading large center staff teams ensuring high performance through coaching, development, and partnership with the People Team (HR).

Job Location

Multiple sites in the Indianopolis region, IN.

Qualifications Education Required

• Bachelor’s degree (i.e. Healthcare Administration, Business, or related field)

Licenses/Certifications Required

• Valid state driver’s license; ability to travel regularly within the region.

Work Experience Required

• 3+ years of multi-site operations management experience in healthcare, retail healthcare, or urgent care.
• Proven track record of P&L ownership and driving financial performance.
• Experience leading large, cross-functional teams including clinical and administrative staff.
• Demonstrated success in performance management and employee development.

Preferred Qualifications, Education, Licenses, Certifications, Experience, etc.

• Masters degree (i.e. Healthcare Administration, Business, or related field)
• 5+ years of multi-site operations management experience in healthcare, retail healthcare, or urgent care

Knowledge, Skills, and Abilities

• Strategic thinking: Strong business acumen and financial literacy.
• Leadership and Team-building skills: Has a focus on coaching and development.
• Agility & Adaptability: The ability to manage complexity and prioritize in a fast-paced environment. Strong communication and interpersonal skills.
• Industry Expertise: Proficiency in healthcare compliance, EMR systems, and operational reporting tools.
• Data-driven decision-making: Leverages data to make decisions, metrics and results driven, has a continuous improvement mindset.
• Collaborative Partner: Takes a team-based approach to working with HR, Talent Acquisition, and other corporate partners.
• Commitment to Values: Demonstrates integrity, accountability, and alignment with the Company’s mission

Essential Duties and Responsibilities

P&L Ownership & Financial Performance

• Full accountability for the profit and loss of assigned centers, including budgeting, forecasting, and expense management.
• Achieve and exceed budget targets by optimizing staffing models, reducing operational expenses, and maximizing productivity.
• Monitor and manage overtime, payroll accuracy, and scheduling to ensure financial efficiency.

Center Operations & Staffing

• Oversee daily operations across multiple centers, ensuring compliance with healthcare regulations and internal policies.
• Develop and maintain appropriate staffing levels for Medical Assistants, Radiologic Technologists, and other operational roles.
• Ensure accurate and timely payroll processing and scheduling across the region.

People Leadership & Performance Management

• Lead and manage large teams of center staff (e.g. PCCs, MAs, RTs, and Team Leaders) across multiple centers, fostering a culture of accountability, engagement, and excellence.
• Conduct regular performance reviews, coaching conversations, and development planning in partnership with the People Team.
• Address performance issues constructively and consistently, ensuring alignment with organizational standards and values.
• Promote a positive work environment that supports retention, recognition, and career growth.

Talent Acquisition & Development

• Partner with Talent Acquisition and HR to build a robust talent pipeline and strategically hire high-quality candidates.
• Lead team management activities including onboarding, training, performance evaluations, and timecard approvals.
• Identify high-potential team members and support succession planning and leadership development.

Community Engagement & Marketing

• Establish and maintain a strong community presence for each center, identifying outreach opportunities and local partnerships.
• Collaborate with Marketing and Business Development to drive volume, increase visibility, and enhance brand reputation.

Quality & Compliance

• Ensure high-quality patient care and follow up on escalated customer service concerns.
• Maintain strict confidentiality of EMR, medical records, and team member data in accordance with compliance standards.
• Oversee site maintenance and vendor relationships to ensure operational readiness and resource availability.

Strategic Planning & Collaboration

• Lead and support market initiatives, sharing best practices and developing standardized processes.
• Manage market-wide projects, including implementation, tracking, and outcome assessment.
• Conduct regular KPI reviews with market leadership and clinical teams to drive performance improvements.

Policy & Procedure Implementation

• Develop and implement operational policies and procedures to ensure consistency and efficiency across centers.
• Prioritize work activities and establish guidelines that align with organizational goals and regulatory requirements.

Base Salary Range

$68,300/year to $93,940/year The range above reflects the good-faith compensation range the Company reasonably expects to pay for this position at the time of posting. Actual compensation will depend on experience, skills, education, geographic location, and other business-related factors. It is not typical for an individual to be hired at or near the top of the range for their role.

GoHealth Core Values

• Collaboration: Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront.
• Innovation: Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency through process and other forms of innovation.
• Diversity & Inclusion: Fosters diversity and inclusion, to be able to better understand team members, our customers and partners. Engages the strengths and talents of each GoHealth team member, creating an environment of involvement, respect and connection where the richness of ideas, backgrounds and perspectives are harnessed.
• Courage & Integrity: Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients, partners and fellow team members, deeply engaging in the business. Makes decisions, with a focus on doing the right thing; treats team members, our customers, partners and vendors with dignity, consideration, open-mindedness and respect.
• Accountability: Always shows initiative, demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles, obligations and actions that positively influence patient and customer outcomes, our partnerships and the healthcare needs of our communities.

GoHealth Leadership Principles

• Create Shared Purpose: Breathe life into our vision and mission. Speak to our future and create a line of sight for our team members. Set goals and communicate a plan of action. Empower others to deliver.
• Inspire and Motivate: Celebrate and share success. Grow and develop our team members. Provide direct feedback that enables others to reach their potential. Identify when to lead and embrace the opportunity to follow.
• Plan, Execute, Adapt and Deliver: Leverage analytics and experience to make better decisions. Possess a bias towards action and manage risk. Be agile, pragmatic and adjust. Identify, acknowledge, plan, implement and follow-up.

Additional Requirements

• Office Environment: Tasks may be conducted within a climate-controlled office setting.
• Travel: Frequent travel is required within an assigned geographic region to support operations across multiple locations, including urgent care centers, partner sites, company meetings, and occasional overnight travel. Estimated travel requirement is 50% but may change due to business need. Reliable transportation and a valid driver's license are required.
• Safety Equipment: May require the use of safety equipment for infection prevention.
• Physical: This role will require the extended use of screens/computers & office equipment. This role requires the ability to perform a range of physical activities throughout a shift, including: General Stand, walk, sit frequently Motion Bend, squat and reach frequently Lifting / Carrying Lift/Carry up to 50 pounds occasionally. Pushing / Pulling Push/pull up to 50 pounds occasionally. Sitting/Standing: Sit and stand for long periods of time constantly.

Equal Employment Opportunity Statement

The Company and its affiliates, joint venture partners and entities under common management are Equal Opportunity Employers. They do not discriminate based on race, color, religion, national origin, age, sex, disability, veteran status, sexual orientation, gender identity, or any other protected status under federal, state, or local law. ADA Accommodation Statement Reasonable accommodations are available for qualified individuals with disabilities upon request. This role defines success by achieving essential function outcomes, not by the method of completion. Compliance Statement This job will be performed consistent with ADA, FMLA, FLSA, and other applicable federal, state, and local laws regulating employment. All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business. For applicants in California, please review our California Consumer Privacy Statement here. https://www.gohealthuc.com/privacy-policy When our customers enter our award-winning centers, they find a welcoming and comfortable environment, state-of-the-art technology and caring team members that help start the healing process immediately. We offer effortless on-demand care, 365 days a year in over 250+ centers nationwide. We partner with prominent and progressive health systems to support our communities across the entire continuum of care. These are the unparalleled experiences we strive for and how our team goes above and beyond for you.