Medical Assistant Team Lead

Northwell Health | GoHealth Urgent Care; Miry Brook (CT); On-site; USD 27,000 - 37,000; Full time

Job summary

Northwell Health | GoHealth Urgent Care is seeking a Team Lead Medical Assistant to support providers, radiologic technologists, and patients across urgent care centers. You will manage patient care, organize workflows, and maintain clear communication to ensure a seamless patient experience.

You will supervise MA staff, oversee daily operations, handle inventory, and drive KPIs with leadership. A MA program graduate with experience under supervision is preferred, with strong multitasking and

Qualifications

• Graduate of a Medical Assistant Program preferred.
• 1+ years of Medical Assistant experience under a licensed healthcare supervisor within the last 3 years preferred.
• High school diploma or equivalent required.
• 5+ years of experience or (medical) military experience in lieu of required certifications listed below.

Responsibilities

• Supervise and support team members and business operations.
• Ensure day to day operations including inventory management, call backs, etc. are completed regularly with follow-up from ROM.
• Conduct monthly inventory checks.
• Responsible for order approval.
• Assist OSM in resolving patient concerns at the center.
• Provide weekly oversight of calibrator calls.
• Drive KPIs and Strategic Initiatives in partnership with OSM (NPS, LWOBs, GoReg, Registration Errors, Conv Pay, Quality Metrics, Etc.)
• Responsible for site walk-throughs.
• Assist center with patient rushes and be available to step in last minute to fill open shifts/call outs without the use of Premium pay.
• Assist with MOD duties such as during weekly leadership meetings, conference calls, leadership events, weekends, etc.
• Conduct performance review, assist in the training and assessment of team members assigned to the center.
• Participates in interviewing and provides feedback on new hire selection
• Conduct patient registration, which includes securing required paperwork and insurance documentation, and verification of insurance and patient eligibility.
• Process co-pays and schedule patient appointments for assigned center.
• Coordinate provider referrals to assigned Specialist.
• Answer patient questions regarding their care and keep them informed of their status.
• Inform technical staff of patient flow.

Skills

Time management

Multi-tasking

Written communication

Organizational skills

Patient care coordination

Customer service

Social perceptiveness

Education

Medical Assistant Program

High School Diploma

Tools

MS Office

Electronic Health Records

Patient management software

Job description

You're more valuable than ever – And that's just how we'll make you feel. Job Description Department: Center Operations Entity: Team members affiliated with Joint Ventures Pay range: $19.50-$27 Job Relationships Responsible to: On-site Manager Assignments received from: Regional Operations Manager, On-Site Manager Positions supervised: Rad Techs, Medical Assistants, Patient Care Coordinator

Job Summary

In a collaborative manner, the Team Lead Medical Assistant will provide support to the Medical Providers, Radiologic Technologist, and patients through a variety of tasks, including but not limited to patient care management, organization, and communication. The Team Lead Medical Assistant completes all activities accurately, with high quality and in a timely manner while living our vision and mission to become the urgent care Partner of choice by re‑defining value and access to quality care through an effortless experience, a culture of care, and seamlessly integrating with our partners and communities. This vision is achieved through our five core values of Collaboration, Innovation, Diversity and Inclusion, Integrity and Accountability.

Job Requirements

Education: Graduate of a Medical Assistant Program preferred.

1+ years of Medical Assistant experience under a licensed healthcare supervisor within the last 3 years preferred.

High school diploma or equivalent required.

Work Experience: 2+ years of Medical Assistant experience.

5+ years of experience or (medical) military experience in lieu of required certifications listed below.

Required Licenses/ Certifications

• Valid State Driver's License
• Must pass MVR background check
• Basic Life Support (BLS) required or must be obtained (see below)

Additional Knowledge, Skills and Abilities

• Knowledge of medical office management systems and procedures
• Excellent time management skills and ability to multi-task and prioritize work
• Social perceptiveness and service oriented
• Excellent written and verbal communication skills
• Strong organizational and planning skills
• Proficiency in MS Office and patient management software
• Keyboard proficiency
• Experience using Electronic Health Records

Core Competencies

Collaboration

Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront.

Innovation

Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency though process and other forms of innovation.

Diversity and Inclusion

Fosters diversity and inclusion, to be able to better understand team members, our customers and partners. Engages the strengths and talents of each GoHealth team member, creating an environment of involvement, respect and connection where the richness of ideas, backgrounds and perspectives are harnessed.

Integrity

Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients, partners and fellow team members, deeply engaging in the business. Makes decisions, with a focus on doing the right thing; treats team members, our customers, partners and vendors with dignity, consideration, openmindedness and respect.

Accountability

Always shows initiative, demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles, obligations and actions that positively influence patient and customer outcomes, our partnerships and the healthcare needs of our communities.

Essential Functions

• Supervise and support team members and business operations.
• Ensure day to day operations including inventory management, call backs, etc. are completed regularly with follow-up from ROM.
• Conduct monthly inventory checks
• Responsible for order approval
• Assist OSM in resolving patient concerns at the center.
• Provide weekly oversight of calibrator calls.
• Drive KPIs and Strategic Initiatives in partnership with OSM (NPS, LWOBs, GoReg, Registration Errors, Conv Pay, Quality Metrics, Etc.)
• Responsible for site walk-throughs
• Assist center with patient rushes and be available to step in last minute to fill open shifts/call outs without the use of Premium pay.
• Assist with MOD duties such as during weekly leadership meetings, conference calls, leadership events, weekends, etc.
• Conduct performance review, assist in the training and assessment of team members assigned to the center.
• Participates in interviewing and provides feedback on new hire selection
• Conduct patient registration, which includes securing required paperwork and insurance documentation, and verification of insurance and patient eligibility.
• Process co-pays and schedule patient appointments for assigned center.
• Coordinate provider referrals to assigned Specialist.
• Answer patient questions regarding their care and keep them informed of their status.
• Inform technical staff of patient flow.
• Prepare patients for examination, which includes conducting interviews to verify patient information, record medical history; confirm purpose of visit;
• Perform preliminary physical test (blood pressure, weight, temperature, etc.) for vital signs and elevate critical cases to provider as needed.
• Conduct point of care testing as needed (i.e., flu, strep, urinalysis, ECG, HCG); and provide patient information to provider.
• Responsible for stocking supplies and maintenance of exam rooms, front desk, and reception area; ensure providers have medical supplies needed.
• Responsible for completing order sheets to maintain supply inventory levels; regularly check expiration dates on supplies.
• Responsible for maintenance of medical records and scanning charts to patient files.
• Answer phone calls, collect and sort daily incoming and outgoing postal correspondence
• Ensure reception is well maintained
• Conduct courtesy call-backs for patient follow-up.
• Perform opening and closing duties, which includes end-of-day communication, and securing the building.
• Follow operating instructions to perform and document daily controls and calibration of equipment; maintain Quality Assurance/Quality Control logs for equipment troubleshoot breakdowns, perform preventive maintenance, and submit repair tickets as needed.
• Support the OSM to collaborate with Market PBP (people business partner) to issue DANs/PIPs in accordance to our policies
• Assist Operations Admins with call out management if needed
• All other duties as assigned.

Physical Requirements

Indicate the appropriate physical requirements of this job in the course of a shift. Occasionally – Activity or condition exists up to 1/3 of the time. Frequently – Activity or condition exists from 1/3 to 2/3 of the time. Constantly – Activity or condition exists 2/3 or more of the time. *Please note that employees must be able to perform the entire range for each physical demand task marked Occasionally, Frequently, and Constantly. May require the use of safety equipment, for infection prevention. Ability to travel between facility locations, remote facilities, and out of town as needed.

Equal Opportunity Statement

All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business.

California Consumer Privacy Statement

For applicants in California, please review our California Consumer Privacy Statement here. https://www.gohealthuc.com/privacy-policy

When our customers enter our award-winning centers, they find a welcoming and comfortable environment, state-of-the-art technology and caring team members that help start the healing process immediately. We offer effortless on-demand care, 365 days a year in over 250+ centers nationwide. We partner with prominent and progressive health systems to support our communities across the entire continuum of care. These are the unparalleled experiences we strive for and how our team goes above and beyond for you.