Workforce Planning Consultant

The Hartford; Hartford (CT); On-site; USD 110,000 - 130,000; Full time

Job summary

A leading insurance company is seeking a workforce planner in Hartford, CT. This dynamic role involves developing staffing models, engaging with cross-functional teams, and contributing to operational efficiencies. Candidates should possess strong quantitative skills, experience in service operations, and proficiency in MS Excel.

Qualifications

• Experience in quantitative analysis and workforce modeling in a professional environment.
• Service Operations/Contact Center experience preferred.
• Proficient in data analysis and strong analytical skills.

Responsibilities

• Develop and maintain staffing models for Operations Service/Call Centers.
• Communicate capacity needs, risks, and opportunities.
• Conduct variance analysis to identify key business drivers.

Skills

Quantitative analysis

Workforce modeling

Strong mathematical skills

Effective communication

Education

Bachelor’s Degree preferred

Tools

MS Excel

Workforce planning tools

Job description

Employer Industry: Insurance

Why consider this job opportunity:
- Salary up to $110,520
- Opportunity for bonuses and long-term incentives
- Engage in a dynamic role that shapes operational efficiencies and resource planning
- Collaborative work environment with cross-functional team interactions
- Chance to influence key business decisions and drive organizational success

What to Expect (Job Responsibilities):
- Develop and maintain comprehensive staffing models for Operations Service/Call Centers
- Act as a liaison between Operations, Training, HR, Finance, and Expense business partners regarding staffing and capacity planning
- Conduct variance analysis and identify key business drivers of change
- Communicate capacity needs, risks, and opportunities through planning meetings
- Develop benchmarking metrics to assess staffing efficiency and productivity

What is Required (Qualifications):
- Experience in quantitative analysis and/or workforce modeling in a professional environment
- Service Operations/Contact Center experience and/or business forecasting experience
- Strong quantitative and mathematical skills
- Proficiency in MS Excel and familiarity with workforce planning tools
- Effective written and verbal communication skills with the ability to influence and negotiate

How to Stand Out (Preferred Qualifications):
- Bachelor’s Degree preferred
- Advanced skills in data mining, analysis, and presentation
- Demonstrated problem-solving abilities and strong analytical skills
- Experience with IEX and other workforce planning tools

#Insurance #WorkforcePlanning #CareerOpportunity #CompetitivePay #DataAnalysis

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About the company

The Hartford Financial Services Group, Inc., usually known as The Hartford, is a United States-based investment and insurance company.

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