Workforce Planning & Analytics Specialist

Black Box; Plano (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Black Box is seeking a Workforce Management/Operations Planning professional in Plano, TX to manage workforce administration, forecasting, reporting, and mobilization planning for 24/7 operations.

The role requires a Bachelor's degree and 1–4 years’ experience in WFM or related fields, with strong Excel/SQL skills and experience with Kronos/UKG, NICE or Workday. Collaboration across HR, Recruiting, Training, and project leadership is key.

Qualifications

• Bachelor's degree in Business, Operations, Engineering, or related field.
• 1–4 years of experience in Workforce Management, Operations Planning, or similar roles.
• Experience supporting 24/7 mission-critical environments (data centers, telecom, cloud, or similar).
• Strong analytical and modeling skills (Excel, SQL, or similar tools).
• Experience with WFM platforms (e.g., Kronos/UKG, NICE, Workday, or similar).
• Experience in hyperscale or colocation data center environments.
• Knowledge of capacity planning and infrastructure lifecycle management.
• Familiarity with ITIL, incident management, or service operations frameworks.

Responsibilities

• Maintain workforce tracking systems and staffing databases.
• Verify employee assignment information, project placements, and workforce status changes.
• Audit workforce reports to ensure accuracy and completeness.
• Track employee utilization, availability, and bench status.
• Assist with workforce forecasting and manpower planning activities.

Skills

Excel

SQL

Analytical skills

WFM platforms

Education

Bachelor's degree

Tools

Kronos/UKG

NICE

Workday

Job description

Black Box is seeking a Workforce Management/Operations Planning professional in Plano, TX to manage workforce administration, forecasting, reporting, and mobilization planning for 24/7 operations.

The role requires a Bachelor's degree and 1–4 years’ experience in WFM or related fields, with strong Excel/SQL skills and experience with Kronos/UKG, NICE or Workday. Collaboration across HR, Recruiting, Training, and project leadership is key.