Data Center Workforce Management Lead

Black Box Corporation; Plano (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

Black Box Corporation is seeking a Manager of Workforce Management to design and optimize workforce strategies for data center operations at scale. You will forecast staffing, drive capacity alignment, and lead 24/7 scheduling and analytics.

Partner with HR, Finance, and Operations to improve hiring, budgeting, and performance reporting while implementing standardized WFM processes across multiple sites.

Qualifications

• 8–12+ years of experience in Workforce Management or related roles.
• 3–5+ years of leadership experience managing WFM teams.
• Experience supporting 24/7 mission-critical environments (data centers).
• Strong analytical and modeling skills (Excel, SQL, or similar).
• Experience with WFM platforms (Kronos/UKG, NICE, Workday, or similar).
• Experience in hyperscale or colocation data center environments.
• Knowledge of capacity planning and infrastructure lifecycle management.
• Familiarity with ITIL, incident management, or service operations frameworks.

Responsibilities

• Develop short- and long-term workforce plans aligned with data center growth and operational demand.
• Build and maintain forecasting models for technician staffing, shift coverage, and labor needs.
• Partner with capacity planning teams to align workforce supply with infrastructure demand.
• Oversee scheduling frameworks for 24/7/365 data center operations and compliance.
• Implement standardized WFM processes across facilities or regions.
• Monitor real-time staffing levels and adjust to meet SLAs and uptime requirements.
• Lead workforce analytics including headcount modeling and labor cost analysis.
• Develop dashboards and reporting for executive visibility into workforce performance.
• Own and optimize WFM tools and drive automation and digital transformation.

Skills

Leadership

Forecasting

Analytical thinking

Stakeholder collaboration

Education

Bachelor's degree in Business, Operations, Engineering, or related field

Tools

Kronos/UKG

NICE

Workday

Excel

SQL

Job description

Black Box Corporation is seeking a Manager of Workforce Management to design and optimize workforce strategies for data center operations at scale. You will forecast staffing, drive capacity alignment, and lead 24/7 scheduling and analytics.

Partner with HR, Finance, and Operations to improve hiring, budgeting, and performance reporting while implementing standardized WFM processes across multiple sites.