Workforce Optimization Manager

MAXIMUS

Saint George (UT)

On-site

USD 85,000 - 125,000

Full time

3 days ago

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Benefits offered by this job

Annual bonus

Health insurance

Dental insurance

Vision insurance

401K plan

Life insurance

HSA (partially funded)

Unlimited PTO

Wellness program

Tuition reimbursement

Employee discounts

Job summary

Maximus is seeking a Workforce Manager to lead workforce planning for the Kentucky Health Benefits Exchange Team. The role centers on forecasting, scheduling, real-time monitoring, and providing data-driven insights to optimize service delivery.

The ideal candidate has 5+ years in workforce planning, strong analytics, and proven leadership in a contact center. This position is contingent on contract award and offers competitive compensation and comprehensive benefits.

Qualifications

Bachelor's degree required or equivalent.
5+ years of relevant professional experience.
3+ years of experience supervising staff.
5+ years in a contact center environment, preferably in a supervisor/manager role.

Responsibilities

Oversee daily operations for a program, including staffing and performance monitoring.
Ensure contract compliance with applicable regulations and policies.
Manage direct reports and administer cost-effective task operations.
Supervise subcontractors delivering program services.
Lead audits of operations and collaborations with other managers.
Develop policies and procedures with stakeholders.
Maintain relationships with clients and external entities.
Improve service levels and operational efficiency through innovative methods.
Monitor performance against internal or client KPIs.
Develop staff goals and track achievement.