Workforce Operations Manager

Communications Test Design, Inc.; West Chester (Chester County); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Weekly pay

Health, Dental, Vision Coverage

Paid holidays, vacation, sick/personal

Job summary

CTDI is seeking a Workforce Operations Manager to lead consultative staffing solutions for the division. You will oversee direct hire and temp recruiting, orientation, and reporting across multiple branches to meet headcount and compliance goals.

Ideal candidates have 5 years in service-level staffing with strong communication, negotiation, and relationship-building skills; travel as required is expected. Weekly pay and robust benefits support a family-oriented workplace.

Qualifications

• Bachelor Degree in related field or equivalent experience.
• Five years work experience, with four years in service level industry; account management experience required.

Responsibilities

• Oversee divisional staffing (direct hire and temp) and align with HR policy compliance.
• Build relationships with Branch Operations Leaders and Corporate Leaders to support program management.
• Engage agency resources to optimize workforce and drive staffing evolution.
• Provide regular staffing updates, trends, and performance metrics for the division.
• Ensure staffing and orientation are delivered effectively across branches; act as escalation contact.
• Support supplier relationships and participate in special projects as needed.

Skills

Account management

High-volume recruiting

Negotiation

Communication

Time management

Multi-tasking

Confidentiality

Relationship building

Travel

Education

Bachelor Degree or equivalent experience

Tools

MS Office

Job description

CTDI is a large-scale Engineering, Repair, and Logistics company that services the countrys largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers. CTDI has over 11,000 FT US employees across more than 60 world-class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide.

The Workforce Operations Manager is directly responsible for delivering consultative staffing solutions for tactical/operational service delivery for the dedicated division. Consultative staffing solutions include but are not limited to high volume hourly recruiting and orientation of new employees and associates in assigned branches. The PM, optimizes service to the business for multiple branches by overseeing, planning and directing both direct hire and temporary agency high volume hourly recruiting in order to increase staffing growth.

Key Responsibilities

Responsible for divisional operations staffing(direct hire and temp) as well maintaining the standards set by HR in regards to compliance to HR Systems and guardrails for multiple branches across the division.

• Builds relationships with Branch Operations Leaders and Corporate Divisional Leaders to establish and maintain rapport within the division. Acts as key contact for overall program management for their specific region/span of control.
• Engages agency resources in the labor supply chain to support and optimize divisions workforce.
• Drives staffing evolution while keeping with divisions strategic needs.
• Provides division with regular updates regarding staffing, including latest industry trends, best practices internally and externally.
• Provides assigned resources to ensure staffing and orientation are carried out effectively in all assigned branches. Acts as the day-to-day escalation contact for staffing in the division.
• Supports division to ensure that financial goals and objectives are met or exceeded while ensuring full compliance on all HR policies and procedures. Works with Corp Ops and other applicable resources to provide accurate, timely and complete performance analyses. Accountable for daily/monthly/quarterly reporting on the various staffing, onboarding and orientation metrics that have been established for the program.
• Responsible for delivery of a quality staffing program. Satisfies headcount metrics that are established for the program and ensures adherence to HR and business compliance requirements.
• Supports the Director of HR in the management of supplier relationships and partnership negotiations.
• Participates in special projects and performs other duties as assigned

Other duties as assigned

Essential Skills and Experience

Five (5) years work experience, with four (4) years in service level industry and a proven track record measured by increased responsibilities. Previous account management experience a must.

• Proven track record in high volume hourly recruiting.
• Skilled in communicating effectively verbally and in writing, both in one-on-one and in group presentation situations.
• Ability to proactively establish and maintain effective working relationships across the organization.
• Strong negotiation skills.
• Attention to detail and accuracy.
• Efficiently manage multiple projects and competing priorities with strong time-management skills.
• Proficient skills using MS Office with strong experience using Excel.
• Maintains positive attitude and demonstrates the utmost in professionalism.
• The ability to maintain a high level of confidentiality.
• Ability to communicate effectively orally and in writing.
• Excellent interpersonal skills.
• Ability to multi-task, prioritize, adapt to changing environment.
• The ability to travel as needed

Education

Bachelor Degree in related field or equivalent experience

You will love working in our family-oriented company! When you join our family, you will enjoy perks such as:

• Weekly pay
• Positive, team-oriented, inclusive workplace
• Health, Dental, Vision, & Prescription Coverage
• Paid holidays, vacation, & sick/personal time

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Life insurance
• Disability insurance
• Employee assistance program
• Tuition reimbursement

Work Authorization

• United States (Required)
• Must be 18 years of age

Working Days

• Monday-Friday (Required)

CTDI is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. This policy applies to every aspect of employment at CTDI, including recruitment, hiring, training, advancement, and termination.

This position does not qualify for visa sponsorship.