Operations Manager

CTDI; Pittsburgh (Allegheny County); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Life insurance

Disability insurance

Employee assistance program

Flexible spending account

Tuition reimbursement

Job summary

CTDI is seeking an Operations Manager to lead daily warehouse activities in Washington, PA. The role oversees production processes, budgets, and efficiency initiatives to meet KPI and SLA targets.

The position requires 5+ years of leadership in high-volume environments, strong data analysis, and proficiency with WMS and MS Office. Collaborative, safety-conscious, and results-driven candidates are encouraged to apply.

Qualifications

• 5+ years of leadership in high-volume ops with P&L/budgets.
• Proficient in managing a demanding workload and meeting deadlines.
• Strong analytical and numerical skills to analyze data and trends.
• Independent and proactive in warehouse setting.
• Proficient in WMS, inventory software, and MS Office.
• Leadership and interpersonal skills to influence at all levels.
• Problem-solving with strategic, continuous-improvement focus.
• Knowledge of Project Management and deadlines.
• General knowledge of OSHA Standards.

Responsibilities

• Supervise daily warehouse activities ensuring timely, accurate execution.
• Develop and implement policies to streamline workflow and efficiency.
• Manage reports, daily P&L reporting and participate in P&L calls.
• Monitor inventory levels; optimize stock movements to minimize costs.
• Meet or exceed daily KPIs with accurate customer-focused reporting.
• Lead, train, and motivate warehouse staff.
• Collaborate with logistics, procurement, and customer service.
• Communicate with management and customers to meet SLAs.

Skills

Leadership

P&L experience

Budgeting

Analytical skills

WMS

MS Office

Communication

Problem solving

Project management

OSHA knowledge

Education

Bachelor's degree

Tools

WMS software

Inventory software

ERP systems

Job description

CTDI is a large-scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers. CTDI has over 11,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide.

The Operations Manager oversees the day-to-day operations of the warehouse. This position is responsible for managing and coordinating various departments, ensuring smooth workflow, driving P\&L results and achieving operational goals. This includes but is not limited to overseeing production processes, managing budgets, implementing strategies to improve efficiency, and ensuring compliance with company policies and industry regulations.

Shift: 1st Shift – 7:00am – 3:30pm, Monday-Friday.

Location: This position is based out of Washington, PA.

Responsibilities

• Supervise and coordinate daily warehouse activities, including receiving, storage, order fulfillment, and shipping, to ensure timely and accurate execution of tasks.
• Develop and implement operational policies, procedures, and standards to streamline workflow, improve productivity, and enhance overall efficiency.
• Manage reports, statistical analysis, and daily P\&L reporting. This may include participating in daily P\&L calls with Corporate management.
• Monitor inventory levels, track stock movements, and optimize inventory management processes to minimize stock outs, overstock, and inventory holding costs.
• Responsible for meeting or surpassing daily Key Performance Indicators (KPIs), with accurate reporting that consistently exceeds customer expectations.
• Lead and motivate warehouse staff, providing guidance, training, and performance feedback to foster a positive and high-performing team culture.
• Collaborate with cross-functional teams, such as logistics, procurement, and customer service, to coordinate warehouse operations and address customer needs and requirements.
• Communicate effectively with Corporate management and customers to ensure adherence to Service Level Agreements (SLAs), meeting customer expectations, and promptly resolving any issues that may arise.
• Engage in employee relations initiatives, promptly addressing and resolving employee concerns to maintain a positive work environment.
• Provide the next level of support for escalated issues during work shifts.
• Collaborate with Corporate to facilitate escalations involving corporate resources (IT, network, etc.) for troubleshooting or process improvement purposes.
• Utilize warehouse management systems (WMS) and other technology tools to track inventory, monitor performance metrics, and generate reports for analysis and decision-making.
• Ensure compliance with health and safety regulations, company policies, and industry standards to maintain a safe working environment for employees and visitors.
• All other duties assigned, based on the business the warehouse supports.

Required Skills And Experience

• Minimum 5+ years of leadership experience (preferably in a high-volume, fast-paced production, manufacturing, distribution or service environment), including experience working with P\&L/budgets.
• Proficient in managing a demanding workload, prioritizing tasks and consistently meeting deadlines.
• Strong analytical and numerical skills, with the ability to analyze data, identify trends, and make data-driven decisions.
• Capable of working independently and engaging proactively within the warehouse setting.
• Proficiency in warehouse management systems (WMS), inventory control software, and MS Office.
• Strong leadership and interpersonal skills, with the ability to effectively communicate, motivate, and influence individuals at all levels of the organization.
• Effective problem-solving abilities and decision-making skills, with a strategic mindset and a focus on results and continuous improvement.
• Proficient knowledge of Project Management and the importance of prioritizing deadlines.
• General knowledge of OSHA Standards.

Preferred Skills And Experience

• Experience working with UKG and Kronos.
• Experience in supervising temporary staff.
• Technical background.
• Advanced capability in communication style-flexing.

Educational Requirements

• Bachelor’s degree preferred in a related field or equivalent hands‑on experience.

Physical Demands and Working Conditions

• Warehouse environment.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Life insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Tuition reimbursement

Work Authorization

• United States (Required)
• Must be 18 years of age.

Paid holidays, vacation, & sick/personal time.

You will love working in our family‑oriented company! When you join our family, you will enjoy perks such as weekly pay every Thursday, monthly incentive bonus, positive team‑oriented inclusive workplace, Health, Dental, Vision, & Prescription Coverage, paid holidays, vacation, & sick/personal time.

CTDI is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. This policy applies to every aspect of employment at CTDI, including recruitment, hiring, training, advancement, and termination.

This position does not qualify for visa sponsorship.

As part of our hiring process, we may use automated decision tools to assist in evaluating candidate qualifications, skills, and experience against job requirements. These tools are designed to support—not replace—human judgment. Final hiring decisions are made by our hiring team. We are committed to equal employment opportunity and regularly review our hiring processes, including automated tools, to support fairness and reduce the risk of unintended bias. You may request an alternative evaluation method or accommodation by contacting [e-mail].