Workforce Operations Manager

Star Pediatric Home Care; United States; Hybrid; USD 80,000 - 95,000; Full time

Benefits offered by this job

Health & Wellness benefits

401k after 6 months

Job summary

Star Pediatrics by Abound Health in New Jersey seeks a Workforce Operations Manager to lead and optimize deployment across our Private Duty Nursing business, reporting to the VP of Nursing Operations. This role will drive workforce utilization, reduce open patient care hours, and build scalable processes that align nurse availability with patient service needs.

The ideal candidate is a technology‑driven operational leader who excels at managing teams, leverages data, and improves performance in

Qualifications

• Bachelor's degree required.
• 5+ years of leadership experience in operations or healthcare.
• Strong data analytics and use of dashboards to drive decisions.
• Experience with CRM/workforce management systems preferred.

Responsibilities

• Lead coach and develop a team of Staffing Coordinators.
• Drive workforce planning, capacity management and staffing strategies.
• Analyze workforce data to identify trends and performance gaps.
• Develop and maintain KPI dashboards and accountability structures.
• Partner with Nursing Operations, Talent Acquisition, Clinical Leadership and Operations teams to meet staffing needs.
• Lead process improvement initiatives to enhance efficiency and service delivery.
• Ensure consistent use of workforce management systems and reporting tools.

Skills

Leadership

Data analytics

Communication

Cross-functional leadership

Strategic planning

Education

Bachelor's degree

Tools

CRM software

Workforce management

Scheduling systems

Job description

Star Pediatrics by Abound Health is seeking a Workforce Operations Manager to join our team in New Jersey In this role you will report to the VP of Nursing Operations The Workforce Operations Manager is responsible for leading and optimizing workforce deployment and service delivery operations across our Private Duty Nursing PDN business This leader will drive workforce utilization reduce open patient care hours and build scalable processes that align nurse availability with patient service needs The ideal candidate is a technology driven operational leader who excels at managing teams leveraging data and improving performance in a fast paced healthcare environment

Key Responsibilities

• Lead coach and develop a team of Staffing Coordinators
• Drive workforce planning capacity management and staffing strategies to maximize authorized service utilization and minimize open patient care hours
• Analyze workforce and operational data to identify trends opportunities and performance gaps
• Develop and maintain KPI dashboards and accountability structures that drive operational excellence
• Partner closely with Nursing Operations Talent Acquisition Clinical Leadership and Operations teams to ensure staffing needs are met
• Lead process improvement initiatives that enhance efficiency service delivery and workforce performance
• Ensure consistent use of workforce management systems CRM platforms reporting tools and operational processes

Qualifications

• 5 years of leadership experience managing operational service delivery staffing workforce management healthcare operations call center or similar high volume teams
• Proven experience directly managing and developing teams with measurable performance goals and KPIs
• Strong technology proficiency with experience utilizing CRM workforce management scheduling or operational systems
• Demonstrated success using data and analytics to drive decision making and operational improvements
• Excellent communication stakeholder management and cross functional leadership skills
• Ability to balance strategic planning with hands on operational execution
• Must reside in New Jersey and be able to travel regularly between our Mount Laurel Howell and Saddle Brook offices

Li Hybrid

Education

Bachelors degree required

Compensation & Benefits

The target base salary range for this full time salaried position is between 80000 95000 annually Base pay is determined by factors such as work location experience job related skills and relevant education or training.

In addition to base pay total compensation may include various other forms of pay.

For employees working 30 hours or more on average per week we offer a comprehensive benefits package including competitive health dental and wellness benefits which begin on your 60th day of employment following first of the month.

• Additionally our 401k plan becomes available after 6 months of employment and 500 hours worked Full time employees only

Equal Employment Opportunity

Star Pediatrics is an equal opportunity employer Star Pediatrics evaluates qualified applicants without regard to race color religion gender national origin age sexual orientation gender identity or expression protected veteran status disabilityhandicap status or any other legally protected characteristic