Workforce Operations Coordinator

Family Bridge Healthcare Services; Jonesboro (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

Family Bridge Healthcare Services, Inc. is a Georgia Medicaid-approved provider of Home and Community-Based Services (HCBS).

The Workforce Operations Coordinator coordinates recruitment, onboarding, scheduling support, credentialing, compliance monitoring, workforce reporting, and employee engagement to ensure staffing needs are met efficiently while maintaining compliance with federal, state, Georgia Medicaid, accreditation, and organizational requirements.

Qualifications

• Bachelor's degree or equivalent in HR/healthcare administration or related field; or equivalent experience.
• Experience in healthcare workforce operations or Medicaid-related environments is preferred.
• Strong knowledge of compliance requirements (HIPAA, Medicaid, accreditation).
• Proven ability to manage multiple projects with accuracy and confidentiality.

Responsibilities

• Coordinate recruitment for clinical, direct support, administrative, and volunteer roles.
• Manage onboarding, orientation, and background checks; maintain compliance records.
• Assist with scheduling and workforce coverage; monitor vacancies and staffing levels.
• Maintain credentialing and renewals, and support audits and regulatory reviews.
• Prepare workforce metrics and reports to support planning and decision-making.
• Promote employee engagement and effective communication across the organization.

Skills

Workforce planning and recruitment

Compliance and credential management

Employee relations and engagement

Organization and time management

Data accuracy and attention to detail

Problem solving and critical thinking

Communication and customer service

Confidentiality and professionalism

Team collaboration and accountability

Education

Associate or Bachelor's degree in HR/Healthcare Administration/Business Administration/Public Administration/Organizational Leadership, or related field

Tools

Microsoft Office Suite

HRIS

Applicant Tracking Systems (ATS)

Workforce scheduling systems

Electronic Health Records (EHR)

Workforce analytics and reporting tools

Document management systems

Virtual meeting platforms

Job description

Family Bridge Healthcare Services, Inc. (FBHS) is a Georgia Medicaid-approved provider of Home and Community-Based Services (HCBS) committed to delivering high-quality, person-centered care to individuals, families, and communities throughout Georgia.

The Workforce Operations Coordinator supports the organization's workforce strategy by coordinating recruitment, onboarding, scheduling support, employee credentialing, compliance monitoring, workforce reporting, and employee engagement. This position helps ensure staffing needs are met efficiently while maintaining compliance with federal, state, Georgia Medicaid, accreditation, and organizational requirements.

Workforce Recruitment and Talent Acquisition

• Support recruitment efforts for clinical, direct support, administrative, and volunteer positions.
• Maintain recruitment pipelines through job boards, workforce agencies, educational institutions, and community partnerships.
• Represent FBHS at career fairs, workforce events, community outreach activities, and recruitment initiatives.
• Review applications and conduct preliminary applicant screenings.
• Coordinate interviews and candidate communications with hiring managers.
• Conduct reference checks and verify employment history.
• Maintain applicant tracking systems and recruitment records.
• Support caregiver/direct support recruitment campaigns.
• Prepare recruitment, vacancy, and workforce pipeline reports.

Employee Onboarding and Workforce Development

• Coordinate new-hire onboarding and orientation.
• Ensure onboarding documentation is complete, accurate, and timely.
• Verify pre-employment requirements, including background checks, employment eligibility, licenses/certifications, motor vehicle documentation, and required healthcare screenings.
• Coordinate orientation schedules and required workforce training.
• Monitor completion of mandatory training and continuing education.
• Maintain onboarding and training records in accordance with regulatory requirements.

Workforce Scheduling Support

• Assist with workforce scheduling and staffing coordination.
• Monitor vacancies, open shifts, callouts, absences, and coverage needs.
• Coordinate staffing adjustments and support leadership in maintaining adequate staffing levels.
• Monitor overtime utilization and scheduling trends.
• Assist with staffing, utilization, and workforce coverage reports.
• Support scheduling activities that promote continuity of client services.

Workforce Compliance and Credential Management

Maintain workforce compliance with applicable:

• Georgia Medicaid requirements
• Georgia DBHDD requirements
• HIPAA regulations
• Georgia and federal employment laws
• Accreditation standards
• Organizational policies and procedures

Maintain credential tracking systems and compliance logs. Monitor and track renewals for applicable licenses, certifications, registrations, and required documentation, including:

• RN/LPN licenses
• CPR/First Aid certification
• Crisis Prevention Intervention (CPI)
• Proxy Caregiver Certification
• Driver's license
• Automobile insurance and vehicle registration
• Required annual training hours
• Tuberculosis and healthcare screening documentation
• Abuse, Neglect, and Exploitation training
• Other position-specific credentials and requirements

Provide renewal notifications at least 60 days before expiration, promptly elevate compliance concerns, and assist with internal audits and regulatory reviews.

Human Resources Administration

• Maintain employee personnel files and electronic workforce records.
• Ensure personnel documentation meets federal, state, Medicaid, accreditation, and organizational requirements.
• Track 90-day evaluations, annual performance reviews, corrective actions, employee acknowledgements, and training completion.
• File inactive employee records within two business days of separation.
• Assist with employee correspondence, workforce documentation, and employment verification requests.
• Conduct and document fingerprint screenings using approved systems.
• Maintain confidentiality of employee and organizational information.

Employee Engagement and Retention

• Support employee engagement, recognition, appreciation, wellness, and team-building initiatives.
• Coordinate employee communication activities.
• Participate in employee satisfaction and retention efforts.
• Assist leadership in identifying workforce trends affecting recruitment and retention.
• Conduct stay interviews and employee feedback activities as assigned.

Workforce Analytics and Reporting

Prepare monthly workforce reports and operational metrics, including:

• Open positions and vacancies
• Recruitment activity
• Employee turnover and retention
• Credential compliance
• Training completion
• Workforce vacancy trends
• Overtime utilization

Assist leadership with workforce planning, forecasting, and data-driven decision-making.

Customer Service and Professional Standards

• Maintain professional, respectful, and responsive communication with employees, applicants, clients, families, community partners, and regulatory agencies.
• Return calls and correspondence by close of business or the next business day.
• Demonstrate professionalism, integrity, accountability, confidentiality, and sound judgment.
• Promote the mission, vision, and values of Family Bridge Healthcare Services.

Supervisory Responsibilities

This position does not directly supervise employees but may coordinate activities involving applicants, new hires, volunteers, and workforce personnel during recruitment, onboarding, compliance, scheduling, and workforce development activities.

Qualifications:Education

Associate or bachelor's degree in Human Resources, Healthcare Administration, Business Administration, Public Administration, Organizational Leadership, or a related field; or an equivalent combination of education and relevant workforce operations experience.

ExperiencePreferred:

Two or more years of experience in one or more of the following:

• Human Resources
• Healthcare operations
• Workforce management
• Staffing coordination
• Home care operations
• Medicaid-funded programs

Experience with Georgia Medicaid, HCBS, DBHDD, CCSP, SOURCE, NOW/COMP, or similar healthcare workforce environments is strongly preferred.

Technical Skills

Proficiency with:

• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Human Resources Information Systems (HRIS)
• Applicant Tracking Systems (ATS)
• Workforce scheduling systems
• Electronic Health Records (EHR)
• Workforce analytics and reporting tools
• Document management systems
• Virtual meeting platforms

Core Competencies

• Workforce planning and recruitment coordination
• Compliance and credential management
• Employee relations and engagement
• Organization and time management
• Data accuracy and attention to detail
• Problem solving and critical thinking
• Communication and customer service
• Confidentiality and professionalism
• Team collaboration and accountability

Physical Requirements

• Ability to sit, stand, walk, and use standard office equipment.
• Ability to travel locally throughout service areas.
• Ability to attend community events, outreach activities, job fairs, and organizational meetings.
• Ability to occasionally lift and carry up to 25 pounds.
• Ability to work occasional evenings and weekends based on organizational needs.

Equal Employment Opportunity Statement

Family Bridge Healthcare Services, Inc. is an Equal Opportunity Employer committed to maintaining a diverse and inclusive workplace. Employment decisions are made without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.