Workforce Management - Hospital Experience

Mohawk Valley Health System; City of Utica (NY); On-site; USD 85,000 - 110,000; Full time

Job summary

Mohawk Valley Health System seeks a Workforce Management Lead to oversee scheduling, time and attendance, labor analytics, and staffing optimization. You will align workforce data with budgets, census-driven demand, and productivity targets.

Partner with operational leaders, Finance, Payroll, and HR to drive labor efficiency, compliance, and informed staffing decisions across the organization.

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• 5 years of relevant experience in workforce management or healthcare operations.
• Advanced Excel and workforce analytics skills required.

Responsibilities

• Lead administration and improvement of scheduling tools and processes.
• Develop labor forecasts from historical trends and census projections.
• Provide education to leaders on scheduling and workforce optimization.
• Build dashboards and analytics for workforce metrics.

Education

Bachelor's Degree in Business Administration or related field

5 years of workforce management, time and attendance, payroll, HRIS, labor analytics, scheduling, or healthcare operations experience

Advanced Microsoft Excel, reporting, and workforce analytics experience

Education on workforce planning and staff optimization

Tools

Dayforce

Infor Workforce Management

UKG/Kronos

Job description

The Workforce Management Lead is responsible for overseeing workforce management operations including scheduling, time and attendance administration, labor productivity monitoring, workforce analytics, staffing optimization, and workforce planning. This role ensures workforce data aligns with organizational budgets, staffing plans, census-driven demand, and labor productivity targets. The position serves as a key partner to operational leaders, Finance, Payroll, and HR in driving labor efficiency, workforce compliance, and informed staffing decisions.

Core Job Responsibilities

• Lead the administration, optimization, and continuous improvement of workforce management scheduling tools and processes
• Maximize workforce management system functionality to operationalize organizational alignment, budget expectations, goals, and objectives through scheduling, staffing optimization, labor forecasting, self-scheduling, shift bidding, open shift management, attendance management, objectives and workforce analytics
• Evaluate schedule effectiveness and identify opportunities to improve staffing coverage, reduce overtime, minimize agency utilization, and optimize labor and financial resources
• Develop labor forecasts for productivity and staffing recommendations based on historical trends, census projections, industry benchmarks, and operational demand.
• Evaluate departmental labor productivity metrics to ensure efficient workforce management. Analyze staffing levels against staffing recommendation, determine gaps, and make recommendations to eliminate gaps or re-adjust
• Provide education and consultation to leaders on scheduling best practices, labor management principles, staffing methodologies, and workforce optimization strategies.
• Build a reporting mechanism for workforce management dashboards, labor productivity reports, staffing analytics, and executive-level workforce metrics.
• Lead workforce management system testing, upgrades, implementations, and new functionality deployment.
• Develop and maintain workforce management policies, procedures, and training materials.
• Evaluate compliance with organizational scheduling policies, labor agreements, and applicable regulatory requirements
• Performs other duties as required.

Education/Experience Requirements

REQUIRED:

• Bachelor's Degree in Business Administration, Human Resources, Healthcare Administration, Finance, Information Systems, a related field or equivalent experience.
• 5 years of workforce management, time and attendance, payroll, HRIS, labor analytics, scheduling, or healthcare operations experience.
• Advanced Microsoft Excel, reporting, and workforce analytics experience.

PREFERRED:

• Experience with Dayforce, Infor Workforce Management, UKG/Kronos, or similar workforce management platforms.
• Experience in Healthcare.
• Experience supporting labor budgeting and productivity programs.
• Knowledge of census-based staffing models and workforce forecasting.

Disclaimer

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.