OUTREACH HOUSING SPECIALIST

Care Resource; Miami (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

Care Resource Community Health Centers, Inc. is seeking an Outreach and Housing Navigator to identify and assist families facing homelessness. You will conduct intake assessments, provide individualized housing navigation, and coordinate referrals to rapid rehousing and supportive housing programs.

The role emphasizes trauma‑informed, culturally responsive service delivery, strong collaboration with landlords and community partners, and meticulous documentation across systems.

Qualifications

• Experience supporting families experiencing homelessness and coordinating housing resources.
• Ability to work with diverse populations in a trauma-informed manner.
• Experience with housing programs (Rapid Re-Housing, Permanent Supportive Housing).

Responsibilities

• Outreach in community settings to identify families at risk of homelessness.
• Complete intake assessments to determine eligibility for Day 1 Family Fund and other housing resources.
• Provide housing navigation including referrals, assistance with applications, documentation, and follow-up.
• Advocate for families and connect them with wraparound supports (employment services, childcare, transportation, financial assistance).
• Maintain partnerships with landlords and service providers to expand housing opportunities.
• Track client progress, maintain case notes, and ensure program compliance.
• Input and maintain client information in NextGen, HMIS, Provide Enterprise, and other systems.

Skills

Critical thinking

Planning

Written communication

Interpersonal skills

Education

High school diploma

Tools

NextGen

HMIS

Provide Enterprise

PCIS

Job description

• Conduct outreach in community settings, shelters, schools, and partner agencies to identify families at risk of or currently experiencing homelessness.
• Complete intake assessments to determine eligibility for Day 1 Family Fund programs and other local housing resources.
• Provide individualized housing navigation, including referrals, application assistance, documentation support, and follow‑up.
• Advocate for families facing systemic barriers and help them access wraparound supports such as employment services, childcare, transportation, and financial assistance.
• Maintain strong partnerships with landlords, service providers, and community organizations to expand housing opportunities.
• Track client progress, maintain accurate case notes, and ensure compliance with program requirements.
• Promote a strengths‑based, culturally responsive, and trauma‑informed approach in all interactions.

Services Planning and Documentation:

• Conducts targeted housing outreach and relationship‑building with community partners, landlords, and service providers to expand supportive services and housing opportunities for families experiencing homelessness.
• Assists families with completing and submitting housing applications, including referrals for Rapid Re‑Housing, Permanent Supportive Housing, and other subsidized or unsubsidized housing opportunities through Coordinated Entry in HMIS.
• Coordinates referrals for hotel placement, employment training, and employment placement services, ensuring timely linkage to stabilizing resources.
• Administers intake assessments, including PRAPARE, to identify social determinants of health, service needs, and barriers impacting housing stability.
• Coordinates, supports, and follows up on service needs, including medical, social, and community‑based supports, ensuring families receive comprehensive assistance throughout the housing stabilization process.
• Maintains an active annual caseload assigned by the supervisor, ensuring consistent engagement, timely service planning, and high‑quality documentation for all families served.
• Accurately inputs and maintains client information in NextGen, HMIS, and other required data systems in accordance with agency and program standards.
• Supports billing and compliance requirements through concurrent documentation of services provided and budget activities, including reconciliation across systems such as PCIS, web‑based platforms, HMIS, Provide Enterprise, NextGen, and client electronic health records.

Other

Participates in agency developmental activities as requested.

Participates in staff training sessions within the timeframes specified and as required by the agency and the funding source.

Other duties as assigned

Community Involvement

Participates in agency developmental activities as requested.

Other duties as assigned.

Safety

Ensures proper handwashing according to the Centers for Disease Control and Prevention guidelines.

Understands and appropriately acts upon the assigned role in Emergency Code System.

Understands and performs assigned roles in the organization’s Continuity of Operations Plan (COOP).

Culture of Service: 3 C’s

Compassion

Greets internal or external customers (i.e., patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone and nonverbal language.

Listen to the internal or external customer (i.e., patient, client, staff, vendor) attentively, reassuring and understanding of the request and providing appropriate options or resolutions.

Competency

Provides services required by following established protocols and when needed, provides additional help to answer questions to ensure appropriate services are delivered.

Commitment

Takes initiative and anticipates internal or external customer needs by engaging them in the process and following up as needed.

Prioritizing internal or external customer (i.e., patient, client, staff, vendor) requests to ensure a prompt and effective response is provided.

Physical Requirements

This work requires the following physical activities: constant sitting, walking, and hearing, talking in person and talking on the phone. Occasional driving stretching/reaching, and standing are required. Work is usually performed in an office setting and in the field conducting outreach.

Travel Requirements and Details

Reliable personal transportation is required to conduct field‑based outreach and client support activities.

Regular travel to client homes, shelters, hotels, community locations, and public spaces is expected as part of outreach and housing navigation duties.

Occasional travel to airports or other designated locations may be required to support family reunification or placement needs.

Education:

High School Diploma is required.

Work Experience:

The candidate should have demonstrated experience supporting families experiencing homelessness, with a strong understanding of the challenges they face and the community resources and financial assistance programs that promote housing stability. Able to work with diverse, multicultural populations while providing family-centered, trauma-informed services. The candidate should also have experience with key housing and homelessness programs—including EHE, HOPWA, Rapid Re‑Housing, Permanent Supportive Housing, and Federally Qualified Health Center (FQHC) programs to effectively support families in securing and maintaining long‑term housing stability.

Skills

• Critical thinking and problem‑solving abilities
• Effective planning and organizational skills
• Clear and professional written communication
• Excellent interpersonal skills and ability to build rapport with families and partners

Motivations

• Driven by the ability to make a meaningful impact on families
• Motivated by achieving goals and completing tasks
• Values opportunities for professional growth and development
• Appreciates peer recognition and collaborative success
• Motivated by financial stability and career advancement
• Thrives in flexible, dynamic work environments
• Self-starter with the ability to work independently and proactively

Behaviors

• Dedicated and mission‑focused
• Detail‑oriented with strong follow‑through
• Collaborative team player
• Innovative and solution‑focused
• Demonstrates leadership when guiding families and coordinating services

Legal Compliance Notice: This careers website is maintained by Care Resource Community Health Centers, Inc., a qualified entity, in support of compliance with House Bill 531 (2025). As required by law, Care Resource includes a clear and conspicuous link to this resource on its website and provides the link in all job vacancy advertisements and postings issued by the health center. For more information, please see the link to the new Care Provider Background ScreeningClearinghouse Education and Awareness website.

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Team Player : Works well as a member of a group

Enthusiastic : Shows intense and eager enjoyment and interest

Dedicated : Devoted to a task or purpose with loyalty or integrity

Motivations

Required

Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization

Flexibility : Inspired to perform well when granted the ability to set your own schedule and goals

Education

Required

High School or better.

Experience

Required

2 years: The candidate should have demonstrated experience supporting families experiencing homelessness, with a strong understanding of the challenges they face and the community resources and financial assistance programs that promote housing stability. Able to work with diverse, multicultural populations while providing family centered, trauma informed services. The candidate should also have experience with key housing and homelessness programs.

Equal Opportunity Employer
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