Workforce Development Program Manager

UMass Memorial Medical Group; Worcester (MA); On-site; USD 77,000 - 139,000; Full time

Job summary

UMass Memorial Health is seeking a Workforce Development Analytics professional to lead partnership development, program design, outreach, and strategic consulting. This exempt, full-time role focuses on building pipelines, coordinating with clinical and administrative leaders, and engaging with community partners to deliver impactful workforce programs.

The position emphasizes continuous improvement, metrics tracking, and collaboration across departments to advance the health system's workforce

Responsibilities

• Cultivate partnerships with internal and external stakeholders to build and maintain a talent pipeline.
• Facilitate action-oriented communication between clinical and administrative leaders, managers, talent acquisition, unions, and senior management.
• Engage with community partners (CBOs, K-12, colleges) to develop and deliver programs.
• Ensure appropriate partnership agreements, documentation and protocols are in place to support quality program outcomes.
• Work with all partners to capitalize on grant/funding opportunities to expand, support pipeline and pathway programs.
• Research training needs and skills sought by hiring managers in high priority occupations.
• Design pathway and pipeline programs in collaboration with subject matter experts in nursing and other clinical and operational areas.
• Integrate industry best practices, work-based learning and DEI into all aspects of program design.
• Prototype and implement programs using continuous process improvement to achieve high quality outcomes.
• Provide ongoing program management to ensure ongoing effectiveness, including maintaining program plans, coordinating program activities, tracking data, analyzing program results, and making program improvements.
• Establish meaningful metrics and tracking system for all programs.
• Coordinate and actively engage in program outreach and tracking activities, including developing marketing materials, communicating with caregivers and job seekers, gathering data, and collaborating with training programs.
• Support successful job placement, job stability and career growth.
• Work with the Director to monitor and refine the workforce plan and strategies, ensuring ongoing effectiveness.
• Complies with established departmental policies, procedures, and objectives.
• Attends meetings, conferences, seminars as required or directed.
• Demonstrates use of Quality Improvement, continuous improvement, and lean principles in daily operations.
• Complies with health and safety and regulatory requirements.
• Respects and promotes diverse views and adheres to Standards of Respect.

Job description

Exemption Status: Exempt

Hiring Range: $77,459.20 - $139,422.40 (based on a full time schedule of 40 hours per week). Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Monday through Friday

Scheduled Hours: 8:00am-5:00pm

Shift: 1 - Day Shift, 8 Hours (United States of America)

Hours: 40

Cost Center: 99940 - 6169 Workforce Planning Analytics

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Major Responsibilities

Partnership Development (20%)

• Cultivate collaborative relationships and develop formal partnerships with internal and external stakeholders to build and maintain pipeline and pathway programs.
• Facilitate positive, action-oriented communication between clinical and administrative leaders, including managers and supervisors, talent acquisition, union leadership, and senior management.
• Engage directly with community partners including community-based organizations, K-12 education, colleges/universities to develop and deliver programs.
• Ensure appropriate partnership agreements, documentation and protocols are in place to support quality program outcomes.
• Work with all partners to capitalize on grant/funding opportunities to expand, support pipeline and pathway programs.

Program Design & Management (40%)

• Research training needs and skills being sought by hiring managers in high priority occupations to correctly target programs to meet system and affiliate needs.
• Design pathway and pipeline programs in collaboration with subject matter experts in nursing and other clinical and operational areas within the health system.
• Integrate industry best practices, work-based learning and diversity, equity, inclusion and belonging into all aspects of program design.
• Prototype and implement programs using continuous process improvement to achieve high quality outcomes.
• Provide ongoing program management to ensure ongoing effectiveness, including maintaining program plans, coordinating program activities, tracking data, analyzing program results, participating in evaluation activities and making program improvements. Establish meaningful metrics and tracking system for all programs.

Program Outreach and Participant Placement (20%)

• Coordinate and actively engage in program outreach and tracking activities, including developing marketing materials, communicating directly with caregivers and job seekers interested in workforce development programs, gathering/entering participant data and collaborating with training programs, hiring managers, talent acquisition, and caregiver experience to support successful job placement, job stability and career growth.

Strategic Consulting Services (20%)

• Work with the Director of Workforce Development and Planning to continually monitor and refine the system's workforce plan and strategies to ensure ongoing effectiveness and continuous improvement, taking into account resource changes, new strategic plans and external trends and other conditions impacting the health system.

In addition to the above,

• Complies with established departmental policies, procedures, and objectives.
• Attends a variety of meetings, conferences, seminars as required or directed.
• Demonstrates use of Quality Improvement, continuous improvement, and lean principles in daily operations.
• Complies with all health and safety and regulatory requirements.
• Respects and invites diverse views and approaches, demonstrates Standards of Respect, activel