Applications Systems Specialist - Workday HCM Core, Talent and Performance

UMass Memorial Medical Group; Worcester (MA); On-site; USD 85,000 - 154,000; Full time

Benefits offered by this job

Signing bonus

Job summary

UMass Memorial Medical Group in Worcester, MA is seeking a position within the Health IT/Business Applications domain. The role involves leading initiatives, coordinating projects, and optimizing clinical or business information system workflows to improve efficiency and outcomes.

The role emphasizes mentorship, vendor collaboration, and rigorous problem solving, with a focus on delivering reliable system configurations and end-to-end project success.

Qualifications

• Experience coordinating cross-functional projects and leading initiatives.
• Strong analytical and problem solving for system configurations.
• Ability to work with vendors and internal stakeholders on roadmaps.

Responsibilities

• Lead critical incidents and guide teams during high impact situations.
• Share knowledge and mentor staff; engage vendors to resolve issues.
• Develop and maintain project plans, timelines, and resource estimates.
• Recommend workflow changes and optimize system configurations for efficiency.
• Create documentation, test scripts, and workflow diagrams for support.
• Coordinate cross-functional workstreams and ensure scope compliance.

Skills

Incident management

Knowledge sharing

Project leadership

Project estimation

Workflow optimization

Mentorship

Vendor coordination

Technical troubleshooting

Job description

Exemption Status:

Exempt

Hiring Range: $85,404.80 - $153,712.00 (based on a full time schedule of 40 hours per week). Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Monday through Friday

Scheduled Hours: 0800-1630

Shift: 1 - Day Shift, 8 Hours (United States of America)

Hours: 40

Cost Center: 99940 - 5953 Business Applications

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Acts independently to lead multiple projects and assignments facilitating and improving clinical or business information system's technical solutions and tools.

Major Responsibilities

Leadership and Expertise

• 1. Critical Incident Management: Serves as a key member of the team, taking on challenging projects and critical incidents. Provides expert guidance during high-impact situations.
• 2. Knowledge Sharing: Embraces unknown issues as learning opportunities and proactively shares discovered knowledge with the team. Engages with vendors and systems, even with limited prior experience, to expand understanding and solve complex problems.

Knowledge Advancement

• 1. Continuously advances knowledge of current products, including obtaining application certifications and staying updated on system configurations and emerging technology and industry trends.
• 2. Actively participates in professional development programs defined by department.

Project Coordination

• 1. Project Leadership: Regularly leads projects with appropriate input. Takes responsibility for project outcomes and manages tasks effectively.
• 2. Project Estimation: Assists in estimating the hours required for upcoming projects to facilitate accurate planning and resource allocation.

Workflow Optimization

• 1. Recommends and implements workflow modifications. Collaborates with key vendors to discuss and apply standard solutions.
• 2. Leverages knowledge of user experience design principles during system workflow reviews and/or optimization initiatives.
• 3. Applies lean belt methodology, which focuses on improving efficiency and reducing waste in processes.
• 4. Directs the configuration of application features and security settings and creation of support documentation, including test scripts and workflow diagrams.

Mentorship and Coverage

• 1. Acts as the primary advisor to other team members, department colleagues, and organizational staff. Seeks out and offers support to new staff members and helps them integrate into the team.
• 2. Constantly innovates and assists others in achieving their ideas.
• 3. Covers managerial responsibilities in leader's absence, including handling urgent issues and maintaining team operations.

Project and Leadership

• 1. Proactively identifies barriers to completing work and escalates issues with proposed solutions.
• 2. Leads meetings, develops agendas, assumes accountability for assigned follow-ups and practice closed loop communication.
• 3. Participates as workstream lead on cross-functional projects, ensures tasks are completed within scope and project management guidelines.
• 4. Runs optimization requests/projects, including scheduling meetings, identifying timelines, and allocating resources.
• 5. Requests new assignments or participates in stretch goals, coverage opportunities, and additional responsibilities, such as leading new initiatives, completing market analysis or participating in kaizen efforts.
• 6. Drives projects from conception to completion with minimal oversight and establishes strong working relationships with operational staff as a subject matter expert.
• 7. Works with vendors to establish short-term product roadmaps. Reviews roadmaps with department manager and key stakeholders.

Technical Troubleshooting and Support

• 1. Investigates and resolves application and system configuration. Develops and implements appropriate system fixes based on thorough analysis.
• 2. Works closely with third-party vendors to ensure proper installation and configuration of vendor software. Troubleshoots issues related to server configurations, system services, and interfac