Training & Quality Assurance Specialist, M - F, 8:00am - 4:30pm

C999 UMass Memorial Health Care, Inc.; Worcester (MA); On-site; USD 58,000 - 104,000; Full time

Job summary

UMass Memorial Health in Worcester, MA is seeking a Training Specialist for the Patient Access Center to develop and deliver training, education, and quality assurance programs.

You will serve as SME to improve the patient experience, train staff on revenue cycle systems, and support system upgrades.

The role requires an Associate degree (Bachelor's preferred) and at least two years in healthcare billing or related fields; full-time days, exempt.

Qualifications

• Associate degree required for consideration.
• Bachelor’s degree preferred.
• Two years of related experience in healthcare billing, reimbursement, scheduling, or financial clearance.
• Experience with revenue cycle systems and third party contracts; payment policies/claims processes.
• Ability to train others in the use of revenue cycle systems.
• Knowledge of billing, reimbursement and charges.

Responsibilities

• Develops and delivers training and education referencing performance improvement initiatives.
• Participates in system upgrades and application enhancement planning to develop or revise training curriculum.
• Develops and demonstrates super user application expertise.
• Provides training and education related to application navigation during onboarding for new staff or roles.
• Performs competency testing and uses assessment tools to identify skill gaps and prioritize educational needs.

Skills

Interpersonal skills

Training delivery

Revenue cycle knowledge

Project coordination

Education

Associate degree

Bachelor's degree

Job description

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health?

Exemption Status: Exempt

Hiring Range: $57,782.40 - $104,041.60 (based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details: Monday through Friday

Scheduled Hours: 8 AM - 4:30 PM

Shift: 1 - Day Shift, 8 Hours (United States of America)

Hours: 40

Cost Center: 99940 - 5492 Patient Access Center

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Responsible for providing training, education and quality assurance programs, as assigned, for the UMass Memorial Health (UMMH). Serves as a resource and subject matter expert to assist in enhancing the patient experience and meet or exceed customer service requirements.

Major Responsibilities

• 1. Develops and delivers training and education referencing performance improvement initiatives. Curriculum updates may include new or refresher classes.
• 2. Participates in system upgrades and application enhancement planning using subject matter to develop or revise training curriculum.
• 3. Develops and demonstrates super user application expertise.
• 4. Provides training and education related to application navigation, during the onboarding process for employees new to the department, in new roles or new to the organization.
• 5. Performs competency testing and utilizes assessment tools to identify skill refreshment areas and prioritize educational needs.

Position Qualifications

• License/Certification/Education: Required:
  • 1. Associate’s degree.
• License/Certification/Education: Preferred:
  • 1. Bachelor’s degree.
• Experience/Skills: Required:
  • 1. Two years of related experience (e.g. health care billing, reimbursement, managed care or scheduling, registration financial clearance, financial counseling).
  • 2. Experience with revenue cycle systems, third party contracts, payment policies, claim processes or scheduling/registration systems, financial clearance or financial counseling processes.
  • 3. Demonstrated interpersonal skills.
  • 4. Demonstrated ability to train others in the use of revenue cycle systems.
  • 5. Knowledge of billing, reimbursement and charges.
• Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

M-F 8AM-4:30PM

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail]. We will make every effort to respond to your request for disability assistance as soon as possible.

At UMass Memorial Health, everyone is a caregiver. No matter their responsibilities or title, every employee or “caregiver” fills an important role for our patients and their families every day. Who is a caregiver? It’s not just the person who delivers the care. It’s all the people who make it work … and make it better. Caregivers give everything that helps patients heal, from expertise to extra attention. They give clean, comfortable rooms. Fast, accurate answers. And an easier, less stressful experience. They give warm, reassuring smiles, and helping hands. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, our community and each other. And everyone, in their own unique way, plays an important part, every day.