Workforce Development Operations & Registration Specialist

Virginia Community Colleges; Charlottesville, Northern (VA, KY); On-site; USD 50,000 - 55,000; Full time

Job summary

Piedmont Virginia Community College ( PVCC ) is a public, open access institution of higher education in the Virginia Community College System whose main campus is located in Charlottesville, Virginia. This is home to the Charlottesville Historic Downtown Mall, The Jefferson School African American Heritage Center, and the John Paul Jones Arena ( JPJ ).

As a comprehensive community college, the College provides quality, accessible, and affordable educational opportunities for the residents of

Responsibilities

• Assists the Operations and Registration Manager with enrollment of students into Workforce Development programs by guiding prospective students through enrollment and funding processes.
• Supports registration of students for classes and processes transfers, refunds, cancellations, payments, and other enrollment transactions.
• Serves as an escalation resource for complex registration, funding, payment, and eligibility issues.
• Makes and assembles class materials, including rosters, attendance sign-in sheets, evaluations, instructor course packets, and related materials as needed.
• Responds to student concerns and complaints and assists with researching and resolving enrollment or operational issues.
• Assists with preparation of materials for Workforce Development events.
• Submits completion-verification reports and other required information to government, professional, credentialing, and regulatory agencies.
• Enters and validates course grades, credentials, completion information, and other required student records.
• Documents enrollments, progress, and payments for FastForward, G3, FANTIC , and other applicable funding programs.
• Performs financial transactions associated with student registrations, transfers, cancellations, refunds, and related enrollment activity.
• Serves as Workforce Development’s primary functional resource and subject-matter expert for WES .
• Creates, clones, modifies, maintains, validates, and troubleshoots courses, classes, schedules, discounts, series, certificates, and related information in WES .
• Maintains advanced knowledge of WES functionality, registration workflows, funding processes, reporting, and data requirements.
• Identifies WES issues and coordinates resolution with appropriate college, VCCS , and vendor resources.
• Develops and maintains WES procedures and provides guidance and training to Operations staff and other Workforce Development employees as appropriate.
• Conducts data-quality reviews and coordinates correction of WES discrepancies.
• Produces and validates operational data and reports related to enrollment, fill rates, registration, completion, credentials, funding, and other performance measures.
• Serves as Workforce Development’s primary operational liaison with Marketing and Communications regarding program, course, schedule, pricing, registration, and related website information.
• Communicates approved program, course, and schedule changes requiring website updates.
• Monitors alignment between WES and Workforce Development website information and identifies discrepancies, outdated information, broken or ineffective registration pathways, and integration issues.
• Coordinates and tracks corrections with appropriate college and vendor resources and validates implementation of corrections affecting Workforce Development course information and registration processes.
• Supports efforts to improve the

Job description

Piedmont Virginia Community College ( PVCC ) is a public, open access institution of higher education in the Virginia Community College System whose main campus is located in Charlottesville, Virginia. This is home to the Charlottesville Historic Downtown Mall, The Jefferson School African American Heritage Center, and the John Paul Jones Arena ( JPJ ).

As a comprehensive community college, the College provides quality, accessible, and affordable educational opportunities for the residents of