Workforce Development Facilitator

Oklahoma County Diversion Hub; Oklahoma City (OK); On-site; USD 48,000 - 52,000; Full time

Job summary

The Diversion Hub in Oklahoma City is seeking a Workforce Development Facilitator to support RESTART programming and career readiness for justice-involved individuals. You will facilitate classes, adapt curricula, and coordinate schedules to help participants gain skills and certifications.

Responsibilities include managing records, collaborating with partners, and promoting employment opportunities while maintaining a trauma-informed, confidential learning environment.

Qualifications

• Experience working with justice-involved individuals or related populations preferred.
• Strong oral and written communication skills.
• Ability to interact with people from diverse cultural and socioeconomic backgrounds.
• TABE Administrator certification or willingness to obtain.
• Ability to teach adults and older adults.

Responsibilities

• Facilitate educational and skill-building classes for participants.
• Develop, adapt, and maintain class curriculum and instructional materials.
• Create a welcoming, recovery-oriented learning environment.
• Coordinate class schedules, locations, participant enrollment, and logistics.
• Maintain rosters, attendance records, and participant documentation.
• Submit attendance verification to courts, referral partners, and staff.
• Track participant progress and ensure documentation compliance.
• Assist with evaluating program effectiveness and updating curriculum.
• Collaborate with Diversion Hub staff and community partners.
• Promote hiring of justice-involved individuals with local employers.
• Maintain confidentiality and adhere to ethical standards.

Skills

Curriculum development

Adult education

Facilitation

Communication skills

Partnership development

Tools

Salesforce

Microsoft Office

Google Drive

SharePoint

Adobe

Job description

Job Details: Job Location: Oklahoma City, OK 73106, Position Type: Full Time, Salary Range: $48,000.00 - $52,000.00 Salary, POSITION OVERVIEW

The Diversion Hub is a comprehensive, one-stop network dedicated to assisting justice-involved individuals in Oklahoma City. The Diversion Hub Workforce Development Facilitator will aid in implementation, program instruction, and facilitation of RESTART programming for individuals that are a part of the RESTART program. The RESTART program at Diversion Hub is designed to empower individuals with long-term career stability.

RESPONSIBILITIES

• Facilitate educational and skill-building classes for participants at the Diversion Hub.
• Develop, adapt, and maintain class curriculum and instructional materials that support participant success and align with Diversion Hub programming.
• Create a welcoming, respectful, and recovery-oriented learning environment that promotes participant engagement and accountability.
• Utilize effective group facilitation techniques to encourage participation, discussion, and skill development.
• Adapt teaching methods to meet the needs of diverse learning styles and participant populations.
• Coordinate class schedules, locations, participant enrollment, and classroom logistics.
• Maintain accurate class rosters, attendance records, and participant documentation.
• Submit attendance verification and other required documentation to courts, referral partners, and internal staff in a timely and accurate manner.
• Track participant progress and ensure documentation complies with agency and court requirements.
• Assist with evaluating program effectiveness and updating curriculum based on participant feedback and program needs.
• Collaborate with Diversion Hub staff and community partners to ensure coordinated service delivery.
• Assist cohort clients to earn customer conflict certification and warehouse certifications.
• Conduct meetings as needed with team members to evaluate progress in accomplishing employment goals.
• Networking with prospective industries to promote the benefits of hiring justice involved people and maintaining healthy relationships with current employers in the community.
• Ensure RESTART program is following the set forth structure and processes that are developed to address target client populations within the 2-week cohorts established for cohort population.
• Learn and implement the overall objectives set forth within the RESTART grant and program and as designated by the Manager of Workforce Development and RESTART Program Lead.
• Maintain partnerships and develop relationships with other agencies to ensure program efficacy and success.
• Work closely with RESTART Program Lead to support administrative duties of the program.
• Ensure RESTART team members are helping develop clients in connecting them to appropriate workforce programs/education through the continuum of service delivery.
• Participating in employment-related coalitions, groups, and committees.
• Adhere to agency code of ethics and professional standards including maintaining strict client confidentiality.
• Attending all staff development, training and meetings as required.
• Maintaining records in Salesforce database to track participants’ services received, outcomes, demographics, and to comply with grant objectives.
• Any other duties within the scope, spirit, and purpose of the job.

QUALIFICATIONS OF THE IDEAL CANDIDATE

• A working knowledge of the criminal legal system.
• Workforce development experience.
• Experience working with justice-involved individuals, behavioral health populations, or community-based organizations preferred.
• Education and trade development experience.
• Demonstrate excellent oral and written communication skills.
• Be able to interact with people of diverse cultural and socioeconomic backgrounds in a manner that demonstrates sensitivity toward cultural differences and respect for everyone.
• Possess maturity and judgment consistent with the high level of responsibility.
• Demonstrate capacity for teaching adults and older adults.
• Experience working with clients experiencing acute mental health.
• Experience working with clients living with substance use disorders.
• Demonstrate flexibility in position requirements.
• A proven track record developing community partnerships and building effective collaborations.
• Proven ability to meet multiple deadlines and balance numerous projects while maintaining a perspective on long-term goals.
• Independence and self-confidence to act decisively and, at the same time, an ability to receive, integrate and translate others’ ideas and suggestions.
• A hard working, positive, mission-driven and extroverted work style.
• A welcome attitude to constructive criticism of their work.
• Analytical skills, both quantitative and qualitative.
• Certified TABE Administrator or willing to obtain TABE Administrator certification.

PHYSICAL REQUIREMENTS

• Ability to stand and facilitate classes for extended periods.
• Ability to lift and transport class materials weighing up to 25 pounds.
• Ability to operate a computer and other standard office equipment.

COMPUTER EQUIPMENT AND SOFTWARE REQUIREMENTS

Intermediate computer, mobile device, and internet skills with knowledge of software programs including but not limited to:

• Windows and Microsoft Office Products
• Cloud-based File Sharing such as Google Drive and SharePoint
• Adobe Products
• Client Databases

WORK ENVIRONMENT

Diversion Hub serves individuals who may be experiencing mental health challenges, substance use disorders, or other complex barriers. All staff must be comfortable working in a trauma-informed environment and demonstrate empathy, professionalism, and sound judgment when interacting with this population. The safety of our staff and clients is our top priority, and we maintain comprehensive safety protocols, staff training, and facility procedures to prevent and respond to any potential altercations.

EQUAL OPPORTUNITY EMPLOYER

The Diversion Hub provides equal employment opportunities to all qualified persons without regard to race, creed, religion, sex, sexual orientation, age, national origin, physical or mental disabilities, marital status or any other status or characteristic protected under federal, state or local law.

RESTART GRANT OBJECTIVES

• This RESTART Initiative will enroll a minimum of 340 justice-involved adults aged 25 and older across Oklahoma County within a two-year period.
• Make communities safer by reducing crime and decreasing rates of recidivism among reentrants;
• Increase the number of workers with the skills necessary to enter job sectors with high workforce needs, aligned to the labor market demands of states and regions, such as the manufacturing, maritime, and other transportation industries; and
• Develop partnerships and pathways that lead directly to sustainable, high-wage employment and placements in Registered Apprenticeships
• Obtain at least 67 apprenticeships for identified program clients to help develop further workforce opportunities
• Participants you will be working with are eligible to receive services provided through this program:
• For adult-serving programs, eligible participants must:
• Be at least 25 years old on the date of enrollment;
• Reside in the applicant’s targeted geographic area, or plan to return to the area upon release from incarceration; and
• Have had adult criminal justice system contact, defined as one of the following:
• Previous incarceration in a state correctional facility, federal correctional institution, or local or county jail and released any time after March 31, 2020;
• Under the supervision of the criminal justice system, either in out-of-home placements (e.g., residential reentry centers), on probation, or on parole;
• Current alternative sentence by the adult criminal justice system; or,
• Current diversionary program of the adult criminal justice system.