Care Navigator

Okcnp; Oklahoma City (OK); On-site; USD 36,000 - 54,000; Full time

Job summary

ReMerge seeks a Care Navigator to work with justice-involved mothers in Oklahoma and surrounding counties, guiding them through education, recovery, and employment paths. You will assess needs, build reunification plans, and coordinate with DHS and service providers to support families toward stability.

The role requires strong communication, empathy, and ability to manage competing priorities in a fast-paced environment. A valid driver's license and transportation are expected.

Qualifications

• Bachelor's degree in psychology, criminal justice, sociology, family science, or related field.
• Experience in case management preferred.
• Experience working with diverse populations in social services/criminal justice.

Responsibilities

• Deliver evidence-based curriculum on SUD, recovery, work skills, communication, resume prep, and parenting.
• Assist participants in obtaining HiSET/GED with tutoring and plans.
• Conduct phase-appropriate assessments for needs and barriers.
• Help with job searches and placement with Second Chance employers.
• Create reunification plans and coordinate with DHS and guardians.
• Address psychosocial issues and coach participants toward goals.
• Help access housing, ID, etc., and connect to community resources.
• Conduct intakes and regular progress check-ins.
• Maintain documentation and ensure funding/compliance data.
• Act as a positive role model and collaborate with staff.

Skills

Case management

Substance Use Disorder knowledge

Recovery programming

Empathy

Boundaries and discernment

Communication skills

Cultural humility

Collaboration with community

Relationship building

Education

Bachelor's degree (psychology, criminal justice, sociology, family science, or related)

Job description

Position Summary

The ReMerge Care Navigator reports to the Associate Program Director and will serve as a key member to the program team to build alliance with ReMerge participants and assist them through navigating the recovery process. This position will work with justice-involved mothers entering the ReMerge program from Oklahoma and surrounding counties. All employees are responsible for creating a safe, inclusive workplace through a demonstrated commitment to our mission and values.

Ø Mission – To restore mothers and families through a comprehensive diversion program of treatment, recovery, and hope.

Ø Vision – Intergenerational cycles of incarceration, addiction, and poverty no longer exist.

Ø Team Values – Growth, Empathy, Integrity, Empowerment, Collaboration.

Essential Functions

• Deliver evidence-based curriculum covering topics such as substance use disorder, recovery, workplace skills, professional communication, resume building, interview preparation, financial literacy, positive parenting, healthy relationships, fitness, nutrition, tobacco cessation, and other similar topics.
• Support participants in obtaining their HiSET/GED through tutoring, personalized study plans, class management, and accommodations as needed.
• Conduct phase-appropriate assessments to determine educational, employment, recovery, health, and family needs, goals, and barriers to success.
• Actively assist with job searches, career exploration, and placement in positions that provide personal fulfillment and family-sustaining wages, while developing and maintaining relationships with Second Chance employers.
• Create individualized reunification plans; coordinate with DHS, Indian Child Welfare, guardians, and co-parents to address custody, visitation, and service plan requirements, while connecting families to resources such as childcare, schools, and counseling.
• Address psychosocial and motivational issues related to health and recovery, and coach participants individually to help them meet their goals.
• Support participants in accessing housing, clothing, food, transportation, and essential documents (e.g., ID, Social Security card, birth certificate), while serving as a referral liaison to community resources for therapy, recovery meetings, healthcare, and housing.
• Conduct intakes and regular check-ins with participants to review progress, challenges, and barriers to success.
• Utilize motivational interviewing and the Science of Hope to help participants identify strengths, set goals, and take responsibility for their personal growth, sobriety, and family stability.
• Build strong, supportive relationships with participants to increase engagement, independence, self-sufficiency, and long-term success, while collaborating with the ReMerge team to provide holistic care and maintain accurate documentation.
• Ensure timely and accurate data compliance for all participant needs and organizational compliance requirements and documentation for funding, program, court compliance, and key performance indicators for participants' personal ownership in their overall personal needs.
• Upon completion of training, weekly consultation with the Associate Program Director/direct supervisor, and participation in all required internal and external meetings and trainings.
• Act as a positive role model for participants, staff, and community members.
• Must be willing to work collaboratively with all other ReMerge departments and staff.
• Other duties as assigned.

Skills and Requirements

• Demonstrated aptitude for assessing individual and family needs and ability to guide participants in setting achievable goals to maintain long-term personal goals.
• Knowledge of Substance Use Disorder, Co-Occurring Disorder, and recovery programming.
• Demonstrate a clear understanding of case management procedures in providing services to program participants that promote positive outcomes.
• Demonstrated ability to set and exercise healthy professional boundaries and discernment in the working environment with participants, staff members, management, and community partners.
• High degree of empathy and ability to meet participants "where they are" as well as to help them envision "where they could be".
• A general knowledge of community resources and collaborative work initiatives in the communities served, including, but not limited to, Oklahoma and surrounding counties.
• Knowledge and experience coordinating with team members, organizations and community agencies on prevention programs, management information process, grant tracking, social and family services system development, program selection criteria, and evaluation is needed,
• Excellent verbal, interpersonal, written, computer literacy, and communication skills,
• Ability to work in a fast-paced environment while prioritizing tasks and duties for self and others.
• Ability to work in a variety of settings with culturally diverse individuals and exercise culturally humility when appropriate and necessary.
• Ability to work with many individuals and organizations, including participants and their families, Oklahoma Court systems, and social services agencies.
• A current driver's license, provide own transportation and insurance on motor vehicle in accordance with state law and agency requirements.

Safety Sensitive Position

• This position is designated as safety sensitive because it provides direct services to high-risk, high-need individuals in recovery and requires crisis intervention, risk assessment, safety planning, transportation, and critical decision-making. The role involves frequent responsibility for client safety and well-being, and impaired performance could result in serious harm.

Education and Experience

• Bachelor's degree in psychology, criminal justice, sociology, family science, or related field required.
• Experience in case management preferred.
• Experience working with diverse populations in social service and/or criminal justice agencies preferred.
• Knowledge of addiction and recovery, case management, social services, and criminal justice systems preferred.

Physical Requirements and Work Environment

• While performing this work the staff will spend time sitting, standing, speaking, and listening. Must regularly lift and or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Must have the dexterity of hands and fingers to operate a computer keyboard, mouse, and other office equipment. The employee must have the visual acuity to read and draft reports, memos, letters, etc. Specific vision abilities required by this job include vision adequate for the employee to perform the responsibilities and functions of the job efficiently; must be able to hear, speak and communicate clearly. The employee will work in a smoke-free environment.
• The qualifications, physical demands, and work environment described herein are representative of those an employee will encounter and must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed in this document are the minimum levels of knowledge, skills, and abilities.

Electronic Equipment Requirements

• Cell phone and data package is required for this position. Employees must have a working cell phone and provide their number to the supervisor and relevant staff. Data package must be available as needed for work purposes.
• Must be digitally literate and proficient in Microsoft Office; must be able to learn and demonstrate proficiency in digital tracking, calendaring, and case management software or applications; must be able to operate standard office equipment.

Supervisory Responsibilities

This position does not hold supervisory authority.

Additional Information

• This job description in no way states or implies that these are the only duties to be performed by the incumbent in this position. They will be required to follow any other job-related instructions and to perform any other job-related duties request by any person authorized to give instructions or assignments.
• This position is funded in whole or in part by one or more grants