Workforce Development Eligibility Specialist- Part Time

Harnett County; Lillington (NC); On-site; USD 26,000 - 29,000; Full time

Job summary

Harnett County Workforce Development Center in North Carolina seeks an eligibility and front-desk assistant to greet jobseekers, scan documents, and support WIOA Adult/Dislocated Worker programs. You will help with monthly follow-ups and provide integrated service delivery in a busy career resource room.

The role emphasizes strong customer service, case management knowledge, and the ability to navigate NC Works Online while coordinating with employers and partner agencies.

Qualifications

• High school diploma or equivalent.
• Knowledge of WIOA and career services.
• Ability to use computers and online systems.

Responsibilities

• Answer customer questions about career center services.
• Interview applicants for career and training services.
• Gather and scan eligibility documents to process WIOA applications.
• Explain eligibility requirements, application details, payment methods, and rights.
• Lead career resource room attendant to assist customers.
• Refer applicants to other agencies for assistance.
• Contact employers to verify employment and record follow-up services.
• Schedule weekly WIOA orientations.
• Refer applicants to job openings and assist with job applications.
• Performs other related duties as assigned.

Skills

Customer service

Interviewing

Case management

Computer skills

Communication

Education

High school diploma or equivalent

Tools

MIS

NC Works Online

Job description

An employee in this position performs will be responsible for scanning eligibility documents in MIS for WIOA Adult, Dislocated Worker, NextGen Youth programs and assist with follow-up services on a monthly basis for the Harnett County Workforce Development Center. The employee will serve as the greeter and navigator of the career resource room to assist all jobseekers, employers seeking services, and provide integrated service delivery to customer’s.

Hiring Hourly Pay: $19.4518

ESSENTIAL FUNCTIONS OF THE POSITION:

• Answer customer questions about career center services
• Interview applicants for career & training services
• Gather & scan all eligibility supportive documentation to process WIOA applications in NC Works Online
• Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants' legal rights.
• Serve as lead career resource room attendant to assist customers
• Refer applicants to other agencies for assistance.
• Contact customer’s employer to verify employment and record follow up services.
• Schedule weekly WIOA orientations
• Refer applicants to job openings and provide applicants with assistance in completing job application

• Performs other related duties as assigned.

MINIMUM REQUIREMENTS TO PERFORM WORK:

• High school diploma or equivalent;
• No experience required.

KNOWLEDGE, SKILLS, and ABILITIES:

• Knowledge of the (WIOA) Workforce Innovation and Opportunity Act.
• Knowledge of case management, career counseling, and placement practices and procedures.
• Knowledge of employment training principles and methods.
• Knowledge of the physical, economic, and social characteristics of the service delivery area.
• Knowledge of available services within the service delivery area.
• Knowledge of the application of information technology to work duties.
• Knowledge of the needs of program participants.
• Knowledge of the application of psychometrics and inventories to career development planning.
• Skill in using computers.
• Skill in using tact and firmness with participants and employers in dealing with difficulties.
• Skill in facilitating and mediating situations to address barriers to program success.
• Ability to establish and maintain effective communications with participants, program staff, employers, training professionals, businesses, contractors, and the general public.
• Ability to work with clients collaboratively.
• Ability to apply creativity and effective problem-solving.
• Ability to proactively market programs to the public and recruit individuals to participate in the programs.
• Ability to prepare and maintain a variety of records and reports.

PHYSICAL DEMANDS:

Must be able to perform sedentary work and occasionally exerting up to 10 pounds of force to lift, carry, push, pull, or otherwise move objects. This work also involves the physical abilities of perceiving sounds at normal speaking levels, using mental acuity, speaking, expressing ideas by the spoken word, and walking. An incumbent must also possess the visual acuity to prepare and analyze data and figures, to read extensively, and to operate a computer.

WORK ENVIRONMENT:

The employee works primarily indoors in a training room or an office setting. Requires working out of the office when dealing with employers and outside agencies.