Workforce Development Case Manager (WIOA)

Lawrence Hall; Chicago (IL); On-site; USD 42,800 - 45,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

403(k) with employer match

Job summary

Lawrence Hall seeks a dedicated Case Manager for its WIOA program serving out-of-school Chicago youth and young adults. You will work in the field with a team to help participants overcome barriers, gain credentials, and transition to sustainable employment.

Responsibilities include intake assessments, job placement support, life-domain coaching, and coordinating services with families and schools. This role requires travel throughout the Chicago area and on-site programming at our South Shore

Qualifications

• Bachelor's degree in a human services field or equivalent experience.
• Valid Illinois driver's license, reliable vehicle, and proof of auto insurance.
• Strong organizational, time‑management, and computer literacy skills.
• Ability to pass required background checks and drug screening.
• High emotional intelligence, empathy, and strong communication skills.

Responsibilities

• Build trusted relationships with youth through intake assessments and achievement planning.
• Assist youth with obtaining job placement.
• Provide life-domain coaching in employment, education, housing, and mental health.
• Deliver mentoring and positive behavior modeling in the field.
• Coordinate with families, mentors, employers, and schools to build wrap‑around support.
• Navigate community resources to connect youth with social service systems.
• Maintain accurate documentation across program funding data systems.

Skills

Organizational skills

Time management

Computer literacy

Communication skills

Empathy

Interpersonal skills

Education

Bachelor's degree in human services

High School Diploma w/ 3 years youth-work experience

Job description

With over 150 years of experience, Lawrence Hall provides a wide range of therapeutic, wellness, and skill development services to Chicagoland youth, families, and communities affected by lasting trauma. We foster healing and growth through empowerment, respect, safety, and teamwork.

Our Workforce Development program supports career development for young adults experiencing racial, socioeconomic, and other disparities at every phase of their employment journey.

This role is part of the Cook County Workforce Partnership's Workforce Innovation and Opportunity Act (WIOA) program for out-of-school Chicago youth and young adults (ages 14-24). Through partnerships with local employers and organizations, we ease the path to employment for those with education gaps and prior justice involvement by providing free GED education, job training, placement, justice-involved record expungement, trauma coaching, and targeted career preparation.

About the Role

Be the catalyst that connects young people to their future. As a Case Manager in our WIOA program, you'll help youth overcome barriers, navigate education gaps, and build career confidence one step at a time. In this role, you'll be part of a passionate, field-based team helping out-of-school young people achieve stability, earn specialized credentials, and transition successfully into sustainable employment.

• Build trusted relationships with youth through intake assessments and individualized achievement planning.
• Assist youth with obtaining job placement
• Provide vital life-domain coaching in employment, education, housing, and mental health.
• Deliver one‑on‑one mentoring and positive behavior modeling in the field.
• Coordinate with families, mentors, employers, and schools to build a strong wrap‑around support network.
• Navigate community resources to connect youth with critical, localized social service systems.
• Maintain accurate, timely documentation across program funding data systems.

Who we’re looking for

Required

• Bachelor's degree in a human services field (or a High School Diploma/equivalent with 3 years of related youth‑work experience).
• Valid Illinois driver's license, reliable personal vehicle, and proof of auto insurance.
• Strong organizational, time‑management, and computer literacy skills.
• Ability to pass required background checks and drug screening.
• High emotional intelligence, empathy, and strong communication skills.

Preferred

• Prior experience working in trauma‑informed environments with youth and families.
• Familiarity with positive youth development frameworks and strength‑based approaches.
• Outreach or recruitment skills to engage eligible youth into community programs.

Additional Information

Schedule may include daytime, evenings, and occasional weekends. Field‑based role with travel throughout the Chicago area in a personal vehicle. Combination of community‑based work and on‑site programming at our South Shore campus (1818 E 71st St) and other Lawrence Hall sites. Requires the ability to perform verbal and protective crisis interventions, including kneeling and returning to standing without assistance.

Compensation and Benefits

• Salary: $42,800-$45,000/year, based on experience.
• Average of 17-25 days PTO + 9 holidays
• Medical insurance - HMO and PPO options
• Dental insurance - HMO and PPO options
• Vision insurance
• 401(k) with up to 5% employer match and auto‑vesting
• Flexible Spending Accounts (FSA) - Medical and Dependent Care
• Pre‑tax Commuter benefits - Parking and Transit
• 100% employer‑paid Basic Life and AD&D Insurance
• Voluntary Life Insurance for Employees, Spouses, and Children
• Accident and Critical Illness Insurance
• Short‑Term and Long‑Term Disability
• 100% employer‑ paid Employee Assistance Program (EAP) for free counseling and life resources
• Wellness Reimbursement Program
• Employee Referral Bonus up to $1,500
• Continuing Education Units (CEUs) for licensed employees
• Public Service Loan Forgiveness

How to Apply

Submit your resume here. We look forward to learning more about you!

Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the necessary skills and abilities. Lawrence Hall encourages you to apply even if you do not have experience in all areas of essential functions. We look forward to your application.

This position meets the FLSA requirements for Exempt