Workforce Development Assistant -Part Time

Virginia-Department-of-Social-Service; Suffolk (VA); On-site; USD 27,000 - 32,000; Part time

Job summary

The Suffolk Department of Social Services is seeking a part-time Workforce Development Assistant to support the Workforce Development Center in Suffolk. You will perform customer service, clerical, and administrative duties.

Tasks include screening client information, scheduling appointments, preparing forms, maintaining records, and generating reports. A high school diploma with related coursework is preferred, and a valid driver’s license is required.

Qualifications

• Education and Experience: High school diploma supplemented with post secondary coursework in social work, human services, gerontology, or related fields and relevant work experience in public administrative support, or equivalent combination of training and experience.

Responsibilities

• Provide customer service and clerical support.
• Screen client information and schedule appointments.
• Respond to inquiries by phone and in person.
• Prepare documents and forms.
• Maintain records and files; generate and distribute reports.

Skills

Customer service

Clerical tasks

Scheduling appointments

Data entry

Communication skills

Driver's license

Education

High school diploma

Postsecondary coursework in social work or related field

Job description

Workforce Development Assistant - Part Time

Job Open Date: 10/02/2026

Job Close Date: 10/18/2026

HOURLY RANGE: $19.35- $23.56

Job Description

Under general supervision, performs customer service, clerical, and administrative duties in support of the City’s Workforce Development Center. Work involves screening client information, scheduling appointments, responding to inquiries, and preparing documents and forms. Employee is responsible for handling a variety of routine inquiries by telephone and in-person, maintaining a variety of records and files and generating and distributing various statistical data reports.

This non-supervisory position reports to the Coordinator/Supervisor of the SWDC.

Minimum Qualifications

Education and Experience- High school diploma supplemented with post secondary coursework in subjects such as social work, human services, gerontology, or one of the social or behavioral sciences, business or related field, and relevant work experience in public administrative support work OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities..

Preferred Qualifications

• Prefer degree in Business Administration, Public Administration, Human Resources or closely related field.
• Prefer experience assisting customers with employment and training activities inclusive of job search, resume writing, soft skills, job readiness skills, Virginia Workforce Connection registration, etc.
• Prefer working knowledge of workforce development and workforce training programs regarding special populations such as members of minority groups, veterans, the elderly, ex-offenders, and those individuals with disabilities.
• Prefer demonstrated ability to communicate inter-personally orally and in writing and to maintain strong working relationships with community partners and program participants.
• Prefer experience using various systems to create reports, business correspondence, and presentations.
• Experience in operational and administrative tasks associated with program management, including but not limited to, participant recruitment and registration, training delivery coordination, data entry and information and file management, and supplies ordering and inventory control.
• Self-motivated, highly organized, and detail-oriented professional. Possesses strong technology and computer skills. Requires a valid driver’s license.

Special Requirements

Applicants may be subject to a Criminal History Background search, Central Registry search, DMV/driving record check, and/or pre-employment drug screen. The investigation may include: fingerprint checks (State Police, FBI), local agency checks, employment verification and references, verification of education (relevant to employment), credit checks (relevant to employment) and other checks requested by the hiring authority. All offers of employment are contingent upon satisfactory results of the required checks and screenings.

• Employee must be willing to work disaster related assignments, including emergency shelter duty, in the event of a natural disaster.

Contact Info: [e-mail]

Suffolk Department of Social Services - 135 Hall Avenue Suite B - Suffolk, VA 23434