Workforce Design Associate

J.P. Morgan; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

JPMorgan Chase & Co. in New York seeks an Associate for the Workforce Design team to translate evolving work into role evolution, skills shifts, and implementation readiness.

You will help deliver structured plays that enable leaders to move from insights to action with clarity and rigor. Working with senior colleagues and cross-functional partners, you will contribute analysis, stakeholder coordination, and executive-ready materials to help leaders make informed decisions and manage change

Qualifications

• Bachelor’s degree required.
• 4+ years of relevant experience in HR, workforce initiatives, analytics, strategy, operations, or consulting.

Responsibilities

• Support Play intake and scoping by collecting inputs and preparing stakeholder-ready materials for kickoff discussions.
• Assist task-level baseline efforts by organizing inputs, structuring task inventories, and capturing time-on-task estimates.
• Enable stakeholder validation sessions by drafting agendas, capturing decisions, and updating materials.
• Support human/technology/hybrid task analysis by documenting task determinations and tracking open questions.
• Contribute to cross-function workflow mapping by documenting handoffs, dependencies, and cascade effects.
• Support employee mapping enablement by organizing task-based mapping inputs for manager review.
• Assist downstream impact analysis by coordinating inputs and tracking implications across talent, performance, and learning.
• Develop executive-ready deliverables (slides, summaries, decision logs) that translate analysis into options.
• Support change and communications execution by preparing manager-ready materials and talking points.
• Maintain project hygiene with workplans, risks/issues, stakeholder lists, and repositories.

Skills

Analytical skills

Excel

PowerPoint

Communication

Project management

Attention to detail

Discretion

Education

Bachelor's degree

Job description

Work is changing quickly—driven by artificial intelligence, automation, and shifting business needs—and organizations need disciplined ways to manage what that change means for people. On the Workforce Design team, you will support initiatives that translate changing work into workforce actions: role evolution, skills shifts, talent implications, and change support. You’ll contribute to structured “plays” that help leaders move from insights to implementation with clarity and rigor. This role blends analysis, stakeholder coordination, and clear communication in a high-impact environment.

As an Associate in the Workforce Design team, you will support the execution of workforce transformation initiatives focused on the workforce and employee implications of changing work. You will help deliver structured “play” outputs that enable role evolution, skills shifts, and implementation readiness. Working alongside senior team members and cross-functional partners, you will contribute analysis, stakeholder coordination, and clear, executive-ready materials that help leaders make informed decisions and manage change effectively.

Job Responsibilities:

• Support Play intake and scoping by collecting inputs, documenting scope boundaries, and preparing stakeholder-ready materials for kickoff discussions
• Assist task-level baseline efforts by organizing process/job inputs, structuring task inventories, and capturing time-on-task estimates in a consistent format
• Enable stakeholder validation sessions by drafting agendas, capturing decisions, and updating materials through iterative calibration cycles
• Support human/technology/hybrid task analysis by documenting task determinations, clarifying the defined “human role” in hybrid tasks, and tracking open questions for business and technology partners
• Contribute to cross-function workflow mapping (Play 4) by documenting handoffs, dependencies, and cascade effects across functions in the end-to-end process
• Support employee mapping enablement by organizing task-based mapping inputs and preparing materials for manager/practitioner review (task similarity as the primary lens; skills as secondary where available)
• Assist downstream impact analysis by coordinating inputs and tracking implications across talent acquisition, performance management, career pathways, systems/data, and learning portfolio impacts
• Develop crisp, executive-ready deliverables (slides, summaries, decision logs) that translate complex analysis into clear options and next steps
• Support change and communications execution by preparing manager-ready materials (FAQs, talking points) and reinforcing sequencing so employees hear changes before they appear in systems
• Maintain strong project hygiene (workplans, risks/issues, stakeholder lists, artifact repositories) to ensure high-quality delivery across multiple workstreams

Required qualifications, capabilities, and skills

• Bachelor’s degree
• 4+ years of relevant experience in Human Resources, workforce initiatives, analytics, strategy, operations, or consulting (or a comparable combination of education and experience)
• Strong analytical and problem-structuring skills, with ability to synthesize qualitative and quantitative inputs into clear takeaways
• Advanced Microsoft Excel and PowerPoint skills, including comfort producing executive-ready materials under time constraints
• Strong written and verbal communication, including ability to document decisions, translate ambiguity into structure, and tailor messaging to different stakeholders
• Strong project management and organizational skills, including ability to manage multiple deliverables, dependencies, and deadlines in a matrixed environment.
• High attention to detail and quality, including comfort working with structured templates and iterative review cycles
• Professional maturity and discretion when supporting sensitive workforce topics (role changes, mapping discussions, and communications preparation).

Preferred qualifications, capabilities, and skills

• Experience supporting operating model / process mapping / workflow documentation
• Familiarity with task-based job architecture concepts or workforce transformation methods
• Experience supporting change management deliverables (manager toolkits, FAQs, rollout coordination)
• Interest in artificial intelligence and automation and their implications for tasks, roles, and skills.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Human Resources plays a critical role in driving the employee experience, shaping the firm’s culture and building a diverse and inclusive workforce. We are a strategic partner to the business — working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.

Support workforce redesign at speed—analyze tasks and skills, enable role evolution, and help leaders manage workforce change.