Workforce Case Manager

Southern Maryland Tri-County Community Action Committee Inc; Hughesville (MD); On-site; USD 26,000 - 33,000; Full time

Job summary

Southern Maryland Tri-County Community Action Committee Inc in Hughesville, MD seeks a Workforce Case Manager to ensure timely, appropriate supportive services for Road to Careers participants and oversee transitions from training to employment.

The role requires conducting intake, coordinating literacy assessments, developing individualized service plans, coordinating transportation and other supports, and communicating with employers to support onboarding and post-placement success.

Qualifications

• High School Diploma or equivalent required.
• Two years' experience in case management or related field.
• Working knowledge of public assistance programs (TCA, SNAP, LIHEAP) and benefit transition considerations.
• ELDT instructor certification required within 90 days of hire.
• CPR and First Aid certifications required.
• Valid Maryland Driver's License required.

Responsibilities

• Provide participant-centered, barrier-responsive case management and initiate screening into opportunities.
• Conduct intake interviews and barrier assessments for all participants.
• Coordinate literacy/numeracy assessments with instructors and partner agencies.
• Develop an individualized supportive services plan for each participant.
• Coordinate transportation, DOT scheduling, employment readiness, and basic needs supports.
• Assist with benefit transitions to mitigate cliff effects and ensure continuity of services.
• Maintain documentation of services and referrals per grant reporting.

Skills

Math skills

Analytical thinking

Written communication

Verbal communication

Education

High School Diploma or equivalent

Associate or bachelor’s degree in social work, human services, workforce development, or related field

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Workforce Case Manager

CDL TPT Professional Stuckey, Hughesville, MD, US

Salary Range: $19.17 To $23.96 Hourly

Job Description Summary

The incumbent for this position is responsible for ensuring that each participant in the Road to Careers (R2C) program receives adequate, timely, and appropriate supportive services to address individual barriers to employment throughout training and the transition into the workforce. The Workforce Case Manager is responsible to the Program Coordinator/Lead Instructor for the satisfactory performance of the essential job functions.

Position Requirements Summary

Education & Experience:

• Required: High School Diploma or equivalent
• Preferred: Associate or bachelor’s degree in social work, human services, workforce development, or related field
• Experience:
  • Two years' experience in case management, workforce development, social services, or a related field.
  • Working knowledge of public assistance programs (TCA, SNAP, LIHEAP, housing supports) and benefit transition ("cliff effect") considerations.

Technical Skills

• Strong math and analytical skills.
• Proficiency in Microsoft Word, Excel, Outlook, and other software applications for data retrieval, spreadsheet creation, and reporting.

Professional Standards

• Must always maintain confidentiality.

Communication Skills

• Ability to communicate effectively, appropriately, and professionally in both written and verbal formats with coworkers, supervisors, customers, vendors, participants, employers, and partners with software agencies.

Responsibilities and Duties

• Provide a participant-centered, barrier-responsive case management experience that prioritizes screening individuals into opportunity.
• Conduct intake interviews and barrier assessments for all program participants.
• Coordinate administration of NRS-approved literacy and numeracy assessments with the CSM Adult Education Instructor and external partners (Department of Social Services, The Jude House, JobSource, recovery providers).
• Develop an individualized supportive services plan for each participant.
• Coordinate transportation assistance, DOT physical/drug screen scheduling, employment readiness, and basic needs stabilization supports for participants throughout training.
• Coordinate benefit transitions with participants receiving public assistance to mitigate "cliff effect" disruptions.
• Maintain documentation of all services rendered, and referrals made in accordance with grant reporting requirements.
• Conduct structured retention check-ins with participants at approximately 30, 60, and 90 days after hire.
• Coordinate barrier resolution and stabilization referrals during the post-placement period.
• With participant consent, communicate with employers to support successful onboarding and address non-performance-related issues.
• Re-engage separated participants and assist with reconnection to employment opportunities.
• Maintain a case file for each participant, including assessments, service plans, contact notes, and outcomes data.
• Provide case management data inputs for monthly programmatic reports to the Maryland Department of Labor.
• Support continuous improvement by identifying recurring barriers and recommending program adjustments.
• Coordinate with the Program Coordinator / Lead Instructor, Second Instructor, and partner organizations (with participant consent) to ensure consistent communication across the participant's training and placement experience.
• Perform other duties as assigned.

Licenses or Certificates

• ELDT instructor certification (required within 90 days of hire).
• CPR and First Aid certification required.
• Valid Maryland Driver's License.

Special Requirements

• State and Federal Bureau of Investigation Criminal Background Check.
• National Sex Offender Public Registry Check.
• Physical examination and Tuberculin PPD Tine Test at hire and annually.
• Pre-employment, random, and post-accident drug and alcohol testing.
• Current Certified Driving Record.

Physical Demands

• Effort Level: Limited physical effort
• Requirements:
  • Minimal physical exertion required.
  • Primarily sedentary or light tasks

Grant-Funded Position Notice

This position is supported by grant funding and is subject to the terms, conditions, and availability of such funding. Continued employment is contingent upon the ongoing availability of grant funds and the operational needs of the organization.