Workforce Authentication Analyst - InfoSec

Kforce Inc; San Antonio (TX); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Life & disability insurance

Job summary

Kforce Inc. is seeking an InfoSec Analyst to provide frontline support for workforce authentication services, including MFA enrollment and troubleshooting across Okta, Entra ID, and Windows Hello for Business.

You will manage incidents via ServiceNow, assist with password resets and access requests, and collaborate with engineering on escalated issues to maintain secure authentication programs across the organization.

Qualifications

• Experience in a similar role or strong knowledge to perform authentication support responsibilities.
• Relevant education or training is a plus.

Responsibilities

• Assist workforce with Okta MFA and Entra ID MFA enrollment and registration.
• Troubleshoot MFA enrollment, authentication failures, device changes, and access issues.
• Support password resets, account lockouts, credential issues, and authentication incidents.
• Assist with Windows Hello for Business enrollment and authentication troubleshooting.
• Aid user account administration in Active Directory, Okta and Entra ID.
• Use ServiceNow to manage incidents, requests, and task queues.
• Ensure tickets are updated and resolved within SLAs.
• Escalate complex issues to engineering teams when needed.
• Support Password Safe privileged access processes.
• Document troubleshooting steps, resolutions, and KB articles.
• Engage in user outreach about authentication programs and initiatives.
• Provide professional, customer-focused support to employees.

Skills

Okta MFA enrollment

Entra ID MFA

Windows Hello for Business

Active Directory

Password Safe

ServiceNow

Job description

Responsibilities

Summary: An InfoSec Analyst is needed to provide front-line support for workforce authentication services. This role will assist workforce with MFA enrollment, authentication troubleshooting, password-related issues, and account access requests while delivering exceptional customer service. The InfoSec Analyst will support authentication solutions including Okta MFA, Microsoft Entra ID MFA, Windows Hello for Business (WHfB), Active Directory, Microsoft Entra ID, and Password Safe. The individual will leverage ServiceNow to manage incidents, requests, and service queues while ensuring timely resolution of authentication-related issues.

• Assist workforce with Okta MFA and Microsoft Entra ID MFA enrollment and registration
• Troubleshoot multifactor authentication challenges, including enrollment, authentication failures, device changes, and access issues
• Provide support for password resets, account lockouts, credential issues, and authentication-related incidents
• Support users with Windows Hello for Business enrollment and authentication troubleshooting
• Assist with user account administration activities within Active Directory, Okta and Microsoft Entra ID
• Utilize ServiceNow to manage incident, request, and task queues
• Ensure tickets are updated, documented, and resolved within established service level objectives
• Escalate complex authentication and infrastructure issues to engineering teams when required
• Support privileged access management processes using Password Safe
• Document troubleshooting steps, resolutions, and knowledge-base articles
• Participate in user outreach and communication efforts related to authentication programs and initiatives
• Deliver professional, customer-focused support to employees across the organization

Responsibilities

Summary: An InfoSec Analyst is needed to provide front-line support for workforce authentication services. This role will assist workforce with MFA enrollment, authentication troubleshooting, password-related issues, and account access requests while delivering exceptional customer service. The InfoSec Analyst will support authentication solutions including Okta MFA, Microsoft Entra ID MFA, Windows Hello for Business (WHfB), Active Directory, Microsoft Entra ID, and Password Safe. The individual will leverage ServiceNow to manage incidents, requests, and service queues while ensuring timely resolution of authentication-related issues.

• Assist workforce with Okta MFA and Microsoft Entra ID MFA enrollment and registration
• Troubleshoot multifactor authentication challenges, including enrollment, authentication failures, device changes, and access issues
• Provide support for password resets, account lockouts, credential issues, and authentication-related incidents
• Support users with Windows Hello for Business enrollment and authentication troubleshooting
• Assist with user account administration activities within Active Directory, Okta and Microsoft Entra ID
• Utilize ServiceNow to manage incident, request, and task queues
• Ensure tickets are updated, documented, and resolved within established service level objectives
• Escalate complex authentication and infrastructure issues to engineering teams when required
• Support privileged access management processes using Password Safe
• Document troubleshooting steps, resolutions, and knowledge-base articles
• Participate in user outreach and communication efforts related to authentication programs and initiatives
• Deliver professional, customer-focused support to employees across the organization

Requirements

• To be considered for this position, candidates must have experience in a similar role, or they must possess significant knowledge, experience, and abilities to successfully perform the responsibilities listed
• Relevant education and/or training will be considered a plus

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.