Production Support Analyst

Pyramid Consulting, Inc; Owings Mills (MD); On-site; USD 83,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid sick leave

Job summary

Pyramid Consulting, Inc. is seeking a Senior Infrastructure Operations Analyst to secure digital identities by designing, implementing, and managing access policies, user lifecycles, and authentication systems.

You will lead initiatives, apply rigorous analysis, and set identity management standards across the organization. The role collaborates across teams to implement solutions, manage certificate lifecycles, and fulfill Service Now requests.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 5 years of total relevant work experience.
• Extensive PKI, X.509, Venafi CLM experience.
• Deep knowledge of MS ADCS and external cert partners (e.g., Digicert).
• Experience with IAM in complex environments (data center, cloud, hosted/vendor solutions).
• Experience with SSO, MFA, and certificate-based auth.

Responsibilities

• Secure identities by designing and managing access policies and lifecycles.
• Lead high-profile IAM initiatives and establish standards across the org.
• Influence technical direction and partner on implementations.
• Plan and execute CLM driven projects and related Service Now requests.
• Monitor system health and improve observability and automation.
• Perform incident and problem management as needed.

Skills

CLM

PKI

Certificate Lifecycle Management

Public Key Infrastructure

Venafi

Access Governance

Identity Lifecycle Management

MS ADCS

Scripting (PowerShell/Python)

SSO / MFA / OAuth

Education

Bachelor's degree or equivalent

Tools

Venafi

MS ADCS

Digicert

Entra ID

Centrify

NetBackup

Quest Active Roles

CyberArk

MS Intune

JAMF

Job description

Job ID:26-28267

Pay Range: $60 - $65/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• A Senior Infrastructure Operations Analyst on the Identity Access Management team secures digital identities by designing, implementing, and managing access policies, user lifecycles (onboarding/offboarding), and authentication systems.
• This requires advanced identity management domain expertise and related security disciplines.
• The position leads high profile initiatives, applies rigorous analysis to deliver innovative solutions, and establishes identity management standards across the organization.
• This role is an individual contributor who will be required to work closely with others to influence technical direction in this discipline and partner on the implementation of solutions.
• Identify, plan, and execute Certificate Lifecycle Management (CLM) driven projects as needed.
• Fulfill service requests in Service Now related to Identity technologies
• Monitor the health of in-scope system and act when necessary. As well as enhance observability across supported services.
• Perform Incident and Problem management as needed.
• Improve operational rigor and efficiency through scripting and automation.
• Implement changes (typically off hours) to support modernization objectives and eliminate risks related to vulnerabilities.
• Work with Enterprise Security to assess and remediate any security findings that are discovered during Pen Tests and Vulnerability scans.
• Provide management of and support for all aspects of
• Plan and migrate on-premises workload to alternate solutions as part of the Data Center Exit strategy
• The role is responsible for the configuration, administration, operation, and support of identity management technologies, including integration with networks, hardware, software, applications, and databases. Responsibilities also include end to end service delivery of identity management across all technology domains, encompassing backup, recovery, and disaster recovery capabilities.
• The candidate must have experience in supporting identity management technologies in a complex environment that includes data center, cloud providers, hosted vendor solutions and co-location facilities in a global technology ecosystem.

Key Requirements and Technology Experience:

• Must have skills: CLM, PKI, Certificate Lifecycle Management, Public Key Infrastructure, venafi
• Access Governance: Define and manage user access roles, permissions, and entitlements based on the principle of least privilege.
• Identity Lifecycle Management: Understanding all aspects of Identity – Human, Machine, and Agent/Application.
• System Administration: Maintain IAM platforms (e.g., Entra ID, Venafi, MS ADCS) and directory services.
• Security & Compliance: Perform access reviews, audit logs for unauthorized access, and ensure compliance with regulatory standards (e.g., PCI, GDPR).
• Authentication Protocols: Implement and support Certificate-based authentication, SCEP, Intune, Single Sign-On (SSO), Multi-Factor Authentication (MFA), and federation services (SAML, OAuth).
• Technical Support: Troubleshoot identity-related issues across the Human, Machine, Agent/Application spectrum and support incident response needs.
• Bachelor's degree or the equivalent combination of education and relevant experience
• 5 years of total relevant work experience
• Extensive understanding of Public Key Infrastructure (PKI), X.509 Certificates, Venafi CLM, and automated protocols such as SCEP.
• Deep Knowledge of Microsoft Active Directory Certificate Services (MS ADCS), as well as external certificate partners, like Digicert.
• Knowledge in Identity-based infrastructure: Active Directory, Entra ID, DNS and DHCP
• Intermediate knowledge of Windows and Linux operating systems, including how these machines use certificates.
• Experience with MS Defender and using the product to help keep our environment secure.
• Experience with scripting languages such as PowerShell and/or Python and how to use them to automate tasks.
• Strong communication skills (both verbal and written)
• Ability to participate in off-hour work, including scheduled On-Call.
• Demonstrated ability to work independently and as part of a team and project management skills
• Strong attention to detail, accuracy, and timeliness
• Self-motivated with a desire to work as part of a creative team in a highly collaborative corporate environment.
• Detailed understanding of AWS and cloud computing principles and related expertise on identity management integrations
• Hands-on experience configuring SSO solutions
• Experience with Centrify, Netbackup, Quest Active Roles, and Cyberark
• Experience with MS Intune and JAMF

Our client is a leading Financial Services Industry and we are currently interviewing to fill this and other similar contract positions.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.