Workforce Admissions Advisor

Zollege; Austin (TX); Remote; USD 40,000 - 60,000; Full time

Job summary

Zollege is seeking a Workforce Development Admissions Advisor to guide prospective students through the admissions process. This full-time role requires effective communication skills and experience in student advising or similar fields. The advisor will be expected to manage a pipeline of enrollment, conduct interviews, and meet specific enrollment targets while providing comprehensive support to students in navigating their educational paths.

Qualifications

• Bachelor’s degree or at least 2 years experience in a related field.
• 1+ years in admissions or student advising with high-volume contacts.
• Ability to work with WIOA and related grants.

Responsibilities

• Guide prospective students through admissions and WIOA applications.
• Conduct high-volume communications with potential students.
• Achieve enrollment targets through effective follow-up and management.

Skills

Communication

Interpersonal Skills

Consultative Selling

Results-driven

Education

Bachelor’s Degree

Tools

CRM systems (e.g., HubSpot)

Job description

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Fixing education by bringing vocational back at Zollege

Zollege is currently searching for a Workforce Development Admissions Advisor.

Zollege leads the change in the for-profit certificate market so that students begin their careers with zero federal financial aid and minimal debt. We believe in hands-on learning, relationship building, and teamwork.

The Workforce Development Admissions Advisor is responsible for guiding prospective students through all stages of the admissions and WIOA application process, with a focus on achieving enrollment targets. This role involves high-volume communication with potential students and requires strong interpersonal and follow up skills. The Workforce Development Admissions Advisor will use a consultative approach to address student inquiries, provide information about program offerings, and guide them through the WIOA application process while keeping them motivated to see the process through.

• Drive student enrollment numbers by proactively managing a pipeline of prospective WIOA students through effective follow-up and consistent communication.
• Conduct high-volume phone calls, emails, and SMS communications with participants up until they start class.

Counseling and Guidance

• Conduct Admissions interviews to determine if they may be a good candidate for WIOA.
• Clearly explain program details, admissions requirements, and the enrollment process to students.
• Address concerns, answer questions, and provide additional resources to assist in the decision-making process.
• Follow up regularly to keep them moving through the application process.

Target Achievement

• Meet or exceed monthly and quarterly enrollment goals set by the team leader.
• Track and monitor key performance metrics, including conversion rates, to assess effectiveness and identify areas for improvement.
• Collaborate with the Workforce Development Staff to implement strategies for achieving enrollment goals.

Database and CRM Management

• Maintain detailed records of all interactions with students in the CRM system, ensuring up-to-date and accurate information.
• Use CRM tools to schedule follow-ups, track student progress, and manage leads effectively.

Position requirements:

• Bachelor’s degree or at least 2 years experience in a related field.
• 1+ years of experience in student advising, admissions, sales, or customer service, ideally with experience in high-volume calls or lead conversion.
• Ability to work independently with very little supervision.
• Experience working with WIOA and other grants.
• Familiarity with American Job Centers.
• Understand the importance of speed-to-lead.
• Strong communication and interpersonal skills with a persuasive and consultative approach.
• Results-driven with a proven track record of meeting or exceeding enrollment or sales targets.
• Experience using CRM systems (e.g., HubSpot) to manage and track leads.
• Ability to work in a fast-paced environment, handling multiple student inquiries and priorities effectively.

Job Type: Full-time

Experience:

• Customer service: 1 year (Required)
• Sales: 1 year (Required)
• Student Advising: 1 year (Required)

Work Location: Remote or Austin, TX

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Education and Training

• Industries

  Education Administration Programs

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