Workflow Coordinator

Opensity Solutions; Phoenix, Northern (AZ, KY); Hybrid; USD 36,000 - 40,000; Full time

Job summary

Opensity Solutions is seeking a Workflow Coordinator to deliver high-quality customer service to attorneys and staff, coordinating workflows across shifts in a hybrid Phoenix facility. The role requires experience in a legal document production environment and strong proficiency with Word, Excel, Outlook, and PowerPoint.

The position emphasizes proactive process improvements, collaboration with Supervisors, and attention to detail to ensure accurate, timely document processing and service

Qualifications

• Associate degree, secretarial degree, or equivalent combination of education and experience.
• Five or more years of experience in a legal document production environment or legal secretarial role.
• Working knowledge of legal terminology and familiarity with a law firm environment.
• Advanced proficiency with Word, Excel, Outlook, and PowerPoint.

Responsibilities

• Provide exceptional customer service to attorneys and staff utilizing the Word Processing Department through professional, responsive, and detail-oriented communication.
• Manage, monitor, and prioritize workflow during assigned shifts to meet attorney deadlines and service expectations.
• Perform Document Specialist duties as required, based on workload and business needs.
• Coordinate workflow transitions across shifts using Shift Status emails, written instructions, and verbal communication to ensure continuity of service.
• Communicate effectively through work requests, email, telephone, and messaging platforms to support timely and accurate job completion.
• Collaborate with Supervisors and fellow Coordinators to maintain, update, and implement departmental procedures and documentation.
• Escalate operational issues, potential risks, and employee relations concerns to the Supervisor in a timely and professional manner.
• Support additional document processing initiatives, firm projects, and departmental functions as assigned.

Skills

Legal terminology

Document Management Systems

Microsoft Office

Attention to detail

Time management

Communication skills

Independent work

Customer service

Proofreading

Education

Associate/Secretarial degree

Tools

Document Management Systems

Microsoft Office

Job description

Workflow Coordinator### Workflow CoordinatorApply: Hybrid: USA-Phoenix-AZ: Full time: Posted Today: R-02262**About Us:**Opensity Solutions is the largest tech‐enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.**Our Mission:** Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best. **Job Description** The Workflow Coordinator delivers high quality customer service by coordinating requests and completing related administrative responsibilities. This role partners closely with other Coordinators and Supervisors to ensure smooth handoffs to processors and consistent, high quality. service. The Workflow Coordinator takes a proactive approach to identifying team needs, recommending improvements, and supporting staff to maintain strong working relationships and service standards. This is a hybrid position and based at an Opensity Facility. **Preferred Shift:** Various Shifts are Available **RESPONSIBILITIES** * Provide exceptional customer service to attorneys and staff utilizing the Word Processing Department through professional, responsive, and detail-oriented communication.* Manage, monitor, and prioritize workflow during assigned shifts to meet attorney deadlines and service expectations.* Perform Document Specialist duties as required, based on workload and business needs.* Coordinate workflow transitions across shifts using Shift Status emails, written instructions, and verbal communication to ensure continuity of service.* Communicate effectively through work requests, email, telephone, and messaging platforms to support timely and accurate job completion.* Collaborate with Supervisors and fellow Coordinators to maintain, update, and implement departmental procedures and documentation.* Escalate operational issues, potential risks, and employee relations concerns to the Supervisor in a timely and professional manner.* Support additional document processing initiatives, firm projects, and departmental functions as assigned. **REQUIREMENTS** * Associate degree, secretarial degree, or equivalent combination of education and experience.* Five or more years of experience in a legal document production environment and or legal secretarial role.* Working knowledge of legal terminology and familiarity with a law firm environment.* Advanced proficiency with Document Management Systems and Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.* Strong spelling, grammar, punctuation, and proofreading skills.* Demonstrated ability to organize, prioritize, and manage multiple assignments in a deadline driven environment.* Self-directed with strong initiative and the ability to work independently with minimal supervision.* Proven ability to perform effectively under pressure while maintaining accuracy and quality.* Excellent communication, interpersonal, teamwork, and customer service skills. The Compensation range for this role is 26.00 to 29.00 USD per hour. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications. **All eligible employees receive access to a comprehensive benefits package, including:**Medical insuranceDental insuranceVision insurance401(k) retirement planPaid Time Off (PTO)Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients. Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation. We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation. Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.