Workers Compensation Unit Manager - Rancho Cordova, CA

VetJobs

Rancho Cordova (CA)

On-site

USD 104,000 - 172,000

Full time

10 days ago

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Job summary

Travelers Insurance in Rancho Cordova, CA, seeks an experienced Senior Claims Manager to lead a team of Workers Compensation claim professionals. You will guide talent strategy, coaching, and development while ensuring high-quality claim handling and cost management.

The ideal candidate will have a Bachelor's degree and at least 3 years of claim work experience across lines of business, with strong leadership and collaboration skills.

Qualifications

Bachelor's degree required.
3 years claim work experience in at least one line of business.

Responsibilities

Attract, retain and develop world class talent; implement strategic staffing and onboarding.
Provide effective training, performance development and succession planning.
Lead and manage staff performance with ongoing coaching and feedback.
Develop and maintain relationships with colleagues, business partners and regulators to achieve goals.
Drive claims services quality, file reviews and cost management.
Utilize data and MIS to identify opportunities and improve results.

Education

Bachelor's degree

Job description

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers.

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$104,000.00 - $171,700.00

What Is the Opportunity?

Under general direction and as a member of the local management team, this position is responsible for product quality and performance for a specific team of Workers Compensation claim professionals. Provide guidance and direction to direct reports through a continuous process of management involvement and frequent claim file review. Serve as a field representative for the Home Office Workers Compensation product, as requested. Reinforce the Workers Compensation Vision, Strategies, and Objectives through word and action. Select, lead, mentor, performance manage and develop staff. This job manages staff.

What Will You Do?

Attract, Retain And Develop World Class Talent

Proactive recruitment of talent; work with management establishing and implementing a strategic staffing strategy.
Effective orientation and on-boarding.
Manage staff performance; implement strategies and plans to address staff development; identify and address training needs on an ongoing basis; provide frequent performance feedback.
Work with management to develop and implement effective training, performance development and succession planning.
Effective retention planning; proactively manage and respond to turnover.
Effectively utilize reward system to distinguish top performers and significant achievements.

Provide Compelling Claim Services

Employ proper claim handling techniques to protect the integrity of our brand and providing consistent service quality and streamlined processes to add value for our customers.
Develop and execute a strategic file management plan that achieves optimal file resolution and business results.
Provide face-to-face and written guidance to ensure effectiveness, engagement, accuracy and efficiency.
Review new notices, ensuring claims are assigned to staff with appropriate skill sets.
Conduct quality file reviews per office/ best practices guidelines.
Establish/follow up on file reviews per diary instructions, conducting additional reviews (i.e. 180, 360 day reviews), as necessary.
Implement strategies and initiatives to improve file quality, customer service and manage costs.

Drive The Information Advantage

Successfully leverage data, management information and technology to identify and make the most of opportunities to support business strategies and improve results.

Achieve Optimal Solutions

Focus on resolution and process improvement, fulfilling all obligations while maximizing cost effectiveness, helping the business understand drivers, trends and product stress points and helping our partners attract and retain business.
Operate within agreed upon expense budget to achieve optimal business results through productivity, appropriate resource allocation, inventory management and loss adjustment expense.

Partner For Mutual Success

Develop and maintain effective relationships with colleagues, business partners, customers, agents, regulatory agencies and others to achieve organizational goals and create better outcomes.
Participate in business meetings and agency visits as required.
In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated.
Perform other duties as assigned.

Auto req ID

483123BR

Minimum Education Required

High School/GED

Additional Qualifications/Responsibilities

What Will Our Ideal Candidate Have?