Workers' Compensation Team Lead

AmTrust Financial; South Jordan (UT); On-site; USD 60,000 - 95,000; Full time

Job summary

An established industry player is seeking a Workers' Compensation Team Lead to oversee claims activities and ensure adherence to best practices. This role involves managing a team of claim adjusters, fostering professional relationships with customers and brokers, and ensuring compliance with policies. The ideal candidate will possess strong management skills, a background in workers' compensation, and a commitment to customer service excellence. Join a dynamic team that values diversity and offers competitive compensation, benefits, and opportunities for career advancement.

Benefits

Medical & Dental Plans

Life Insurance

401k Savings Plans

Paid Time Off

Flexible Spending Accounts

Qualifications

• 3+ years of progressive management experience preferred.
• Experience within Workers' Compensation insurance industry.
• Thorough knowledge of related government laws and regulations.

Responsibilities

• Develops short-range area plans and budgets to achieve goals.
• Manages claims settlements and ensures timely resolution.
• Evaluates performance of claims staff through regular audits.

Skills

Management Skills

Customer Service

Claims Management

Budgeting Knowledge

Negotiation Skills

Knowledge of Laws and Regulations

Education

BA/BS Degree

Tools

Computerized Claims Management Systems

Job description

Workers' Compensation Team Lead

Job Locations

US-UT-South Jordan

Requisition ID

2025-18688

Category

Claims - Workers Compensation

Position Type

Regular Full-Time

Overview

Amtrust Financial Services, a fast growing commercial insurance company, has a need for a Workers' Compensation Team Lead. The WC Team Lead works with the Claim Adjusters to manage and ensure the Workers' Compensation claims activities are being handled within the Amtrust Best Practices, develop and maintain professional customer and broker relations by identifying and meeting customer needs. Ensures that staff demonstrates customer service principles.

This position can offer relocation assistance to Salt Lake City.

Responsibilities

Together with the Claim Supervisors and Manager develops short-range area plans and budget designed to achieve company goals and objectives.
• Secures, evaluates and develops staff Ensures that staff works effectively as a team.
• Keeps the Claim Supervisors and Manager informed of current case status through regular communications and reports.
• Ensures that all AmTrust policies, procedures and controls are followed; also consults with the Claims Supervisors on claim areas needing improvement.
• Works with the staff to ensure that approved vendors are being used. Monitors our attorney vendor panel; meets with the firms to discuss action plans on the mitigation of our claims to ensure cost-effective and efficient results.
• Work with the Supervisors on monitoring claims, ensuring pro-active cost-effective and creative cost management.
• Work with Supervisors to manage the negotiation of claims settlements, participates and testifies before hearings, trials and depositions ensuring timely and cost-effective resolution.
• Supports AmTrust sales and marketing goals by participating with underwriting in sales activities including new business development.
• Work with the supervisory team to evaluate the performance of the claims staff at regular intervals to ensure the consistent implementation of company standards and internal quality control, by conducting audits.
• Maintains current knowledge of related laws and regulations and communicates to staff.
• Performs other projects as assigned

Qualifications

• BA/BS degree or equivalent.
• 3+ years of progressive management experience preferred
• Experience within Workers' Compensation insurance industry.
• SIP certificate where required.
• Working knowledge of budgeting and profit/loss management.
• Experience with computerized claims management and office systems.
• Thorough knowledge of related government laws and regulations.

This job description is designed to provide a general overview of the requirements of the job and does not entail a comprehensive listing of all activities, duties, or responsibilities that will be required in this position. AmTrust has the right to revise this job description at any time.

What We Offer

AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.

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